All American Ford of Hackensack

A GREAT CAR SHOPPING EXPERIENCE! MY 2007 FORD FUSION SEL LEASE WAS CONCLUDING IN DECEMBER AND I WENT TO ALL AMERICAN FORD TO INQUIRE ABOUT LEASING A 2010 FORD FUSION SEL. CARLOS MARIN WAS THE LEASE MANAGER LEASE WAS CONCLUDING IN DECEMBER AND I WENT TO ALL AMERICAN FORD TO INQUIRE ABOUT LEASING A 2010 FORD FUSION SEL. CARLOS MARIN WAS THE LEASE MANAGER WHO TOOK THE TIME TO GREATLY DETAIL WHAT MY OPTIONS WERE AND ANSWERED EVERY QUESTION THAT I HAD. HE WAS EXTREMELY FRIENDLY, KNOWLEDGEABLE AND GAVE ME AN EXCELLENT DEAL ON MY FUSION. I HIGHLY RECOMMEND ANYONE WHO IS INTERESTED IN A FORD TO VISIT ALL AMERICAN AND ASK SPECIFICALLY FOR CARLOS MARIN. GOOD LUCK! More

Oh where do I start. I purchased this vehicle in 2004. It was brand new and my first American truck. Let me start by saying it will be the last American vehicle I ever purchase! I started having problem It was brand new and my first American truck. Let me start by saying it will be the last American vehicle I ever purchase! I started having problems within the first few months. The first issue; the vehicle had was stalling when going from reverse into drive. They were able to find the problem the first three times but not the forth (it still happens). The next issue was with the cruise control. I was on the Garden State Parkway in the fast lane, when the truck went to accelerate it just died...shut off....dead.....ON THE GARDEN STATE PARKWAY!!!! They said "well we couldn't make it happen so......we couldn't fix anything". I have never used the cruise since. So the next big thing was, early one morning I went to open the rear hatch door..THE DOOR FELL OFF!!!!!!! I had 21,000 miles on the truck and the door fell off!!!!! The service department wanted me to pay the whole bill because the hinge is a movable part and was told not covered. In every instance I have had to deal with them, there has been some problem. The latest fiasco with All American Ford was not a direct issue relating to the overall repair on the vehicle as it was with the level of incompetence in the Service Department. I brought my truck in because the ABS and 4X4 High lights were coming on and the truck was making a strange sound when you would take your foot off the accelerator. I made an appointment for the truck to be fixed and reserved a loaner car. I dropped my car off the afternoon before....no loaner. I had to get an enterprise rental in which AAF would only cover $28.00 of the $35.00 a day charge plus I had to pay the taxes and $5.00 a day rental tax (so much for the FREE LOANER!!!!). After not hearing from them about the status of my truck I called. I was informed that the truck wasn't even looked at.....I made an appointment and they didn't even look at it. I stopped in the next morning and asked what was going on and was assured that it would be looked at that day. That afternoon I called and found that the truck was done (sensor replaced) and that the Warranty company had not yet paid them. I called again around five PM and asked what was going on? they stated that they still hadn't been paid and that they leave at five and the warranty company doesn't pay claims on the weekends. I left an event to drive to the dealership to get it straightened out, after two hours we found that the fax machine at All American was not working (service dept). They gave me another fax number and said it would be there. I left figuring I would be able to pick it up first thing Saturday morning. Well they said they never got it.........ANOTHER TWO HOURS LATER.......I FOUND 3 FAXES FROM THE WARRANTY COMPANY NEXT TO THE FAX MACHINE ON THE DEALER FLOOR!!!!! When I asked what the xxxx was going on they said that they thought that fax number was upstairs!!!! INCOMPETENCE IS NOT AN EXCUSE!!!!! and its NOT ACCEPTABLE. Overall I would not recommend this dealer to anyone, not even my worst enemy. I have now filed complaints with the BBB, the FTC Bureau, the Ford Motor Company. Needless to say my confidence in the American vehicle is in the toilet. I will never purchase another American vehicle again. In addition I will be selling the truck and purchasing a Japanese truck. How unfortunate!!! More

Leased a new Explorer and spent the next 9 months trying to repair credit after dealer lost my trade-in and never satified remaining payments. They literally accepted my trade-in, stuck in the back of the l to repair credit after dealer lost my trade-in and never satified remaining payments. They literally accepted my trade-in, stuck in the back of the lot, and forgot about it. They never returned it or made the payments, and then had the courage to try and make me pay for damage done to the truck while on their lot! Robert Davidson repeatedly lied and ignored the problem until I finally went over his head. Not only did he continue to lie about the issue and swear the check was mailed but he would take days before returning my calls. I had to physically return to the dealership and confront him about the payments he allegedly sent at which time he was unable to produce any record. Ford Credit would call daily and threaten legal action until they finally sent it to a collection agency! After all this happened the dealership tried to stroke me with 3 free oil changes. What a joke. More

Jeff was so helpful in selling me and my wife our new cars and Joe the finance guy was so pleasant and made us feel welcome and wanted..Then there was this other guy behind the counter (name Unknown).I t cars and Joe the finance guy was so pleasant and made us feel welcome and wanted..Then there was this other guy behind the counter (name Unknown).I think he was in-charge of the salesman..He gave me and my wife T-shirts asked us if we would like a bottle of water and made us very comfortable while in the showroom..He was great!! I would highly recommend this dealer to everyone I know.. Mr&Mrs. Michael J. Peskosky More

On October 31, 2008, I purchased a 2008 Ford F-150 Super-Crew XLT from All American Ford in Hackensack, NJ. I spoke with Steve Plunkett and a salesman, Justin. My experience was terrible and I will Super-Crew XLT from All American Ford in Hackensack, NJ. I spoke with Steve Plunkett and a salesman, Justin. My experience was terrible and I will never buy another car from All American Ford. Steve Plunkett and Justin do not bear a simple humility that can be transcended in a simple “apology.” They ran my credit without my authorization—I was using my business or my father to purchase the car. I was also told false information about a truck that was being transported after deposit (that I told was non-refundable) to their dealership. Justin mistakenly told me that the car included full volume controls on the steering wheel. This was a major point of purchase for me, but it turned out that the car did not have the controls on the steering wheel. It seemed to me like a “bait and switch” (I am adept at perceiving this as I was a mortgage loan officer during the mortgage boom). After almost walking out on the deal, Steve Plunkett offered to throw in a bed-liner and I Okayed it. So I don’t make this too long-winded, I’ll highlight some issues. • Steve Plunkett promised to call me within 10 days of picking up the vehicle, so I can get my NY plates and have the bed-liner installed “and get you out real fast.” The truck also had a squeaking malfunction in the dash. • 20 days later, I still have not received a call, so I phoned Justin. He told me he’d call me back because he didn’t know, but in the mean time I should set up an appointment with service. Service told me to find out if my plates were in before making an appointment with them. (That made perfect sense.) • Justin didn’t call me back for 2 days, so I called on 11/22/08 and he said he had been sick. My plates and inspection were in. Justin acted like this is no big deal, so he gave no apology. • I asked if the bed-liner was in. Justin told me that they have 2 bed-liners in and I should make an appointment. I asked if that guarantees me one of the bed-liners, and Justin confirmed that it did. I made an appointment for November 28 at 7:30 am. • On November 28, I was the first customer at the service department. • Service informed me that there were no bed-liners in stock and Steve or Justin should have given me a “we owe” paper. Justin was available at approximately 10:30 am, and I waited because the drive back to New York was 1.5 hours away. • Justin told me that the bed-liner should have been in and “bed-liners usually go first come, first served.” Justin handed me my envelope and said, “Here are your plates your inspection sticker.” I was angry that I had to wait longer, but I remained patient of all the mistakes. • I waited and finally got my bed-liner at 4:30pm. I SPENT THE WHOLE BLACK FRIDAY AT THE DEALERSHIP. I complained about my experience, but Steve Plunkett refused to apologize or to offer me something for my trouble (except I wanted a rain-guard accessory and they said they could give me cost—but I’d have to come back when they had it in stock!) The next day, I got a ticket in New York City for “Expired Inspection” costing $65—the inspection expired on 11/26/08. I called Justin about fixing this issue and he said he’d call me back. I have yet to get a call back. Today is December 14, 2008. I refuse to ever go back to All-American Ford in Hackensack, and my experience helps me to reconsider ever buying another Ford. More

i think tom is excellent. he was very patient and did everything he could to give us a deal everything he could to give us a deal More

Tom was extremley helpful and courteous. He was extrremley understanding and was always available to answer any of our questions. It took my husband and I about a month to finally decide on the veh extrremley understanding and was always available to answer any of our questions. It took my husband and I about a month to finally decide on the vehicle and Tom never gave up on us. For personal reasons it took us this long to buy, but Tom held on to us and never gave up. More

Both Frank and the dealership was very friendly. frank showed me how everything works in the car and made sure all my question were answered. I wouldnt hesitate to recommend this dealership to everyone i showed me how everything works in the car and made sure all my question were answered. I wouldnt hesitate to recommend this dealership to everyone i know. More

I trully must say that this dealer blows away all stereotypes of a car dealer. Especially the gentleman I dealt with. He was extremely knowledgeable and led me the right way. I couldn't beleive it stereotypes of a car dealer. Especially the gentleman I dealt with. He was extremely knowledgeable and led me the right way. I couldn't beleive it! Definately buy your cars there. Theses guys know what they are doing. More

I was treated with respect from start to finish. I was very happy with the service that i recieved from everyone at the dealership very happy with the service that i recieved from everyone at the dealership More