All American Ford of Hackensack

My 2021 Mustang Mach E with just 34k miles broke down and had to be towed to All American Ford Hackensack. From day one till I picked up the car after 6 days, I was told by the service advisor Ashley M that had to be towed to All American Ford Hackensack. From day one till I picked up the car after 6 days, I was told by the service advisor Ashley M that the 12 volt battery was the cause of the break down. I was very skeptic about this because the car did not give me any warning and after reading forums I had a very good idea why a car, even it was serviced by a Ford dealership every 10k miles would suddenly become undrivable. Prior to picking up the car it came about that a known defect of the car, the HVBJB (google it) was the culprit why the car broke down. This was NEVER EVER shared to me by the Service Advisor until I read the invoice. If an HVBJB doesn’t work, among its other functions, it will not let the car charge the 12 volt battery. (Think of it as a defective alternator which would eventually kill the car’s 12 volt battery.) They charged me more than $650 for the battery replacement because they claimed that it was not covered by the 36 month bumper to bumper warranty and the premiere extended warranty that I had, and more importantly even if the HVBJB defect destroyed my 12volt battery! I asked for some consideration and assistance from the Service Manager Elizabeth T and Ford Corporate Tina H, but they both denied me. And both seemed to understand that the HVBJB was the reason for the breakdown, but they probably just did not care. If you have your car serviced for a known defect, a loaner or rental should also be provided. The dealer did not have any available loaners. As of this writing I am just waiting for my car rental receipt and I am hopeful to be reimbursed. So let’s see. More

Excellent service by Larry Rubin. He was very attentive to our preferences, budget and trade in He was very attentive to our preferences, budget and trade in More

The staff are helpful and work with you regarding your scheduleing needs for service, and they are available to answer your questions. Any time you have them. scheduleing needs for service, and they are available to answer your questions. Any time you have them. More

The service department and my service advisor Tatiana were great. She was very courteous and knowledgeable about what my vehicle needed and kept me up to speed on the progress of the job. were great. She was very courteous and knowledgeable about what my vehicle needed and kept me up to speed on the progress of the job. More

Awesome service! ! ! An unexpected leak was found during my oil change , thankfully it was cover but they drove me home AND dropped the car the next day! ! ! An unexpected leak was found during my oil change , thankfully it was cover but they drove me home AND dropped the car the next day! More

Employees were very friendly and helpful. Had the vehicle done on the date they said Had the vehicle done on the date they said More

My service rep Tataiana was very helpful in communicating with me and explaining my options she was very professional with me and explaining my options she was very professional More

Excellent all the way They picked up my vehicle did the service and dropped my vehicle back at my house Outstanding Service service and dropped my vehicle back at my house Outstanding Service More

Excellent service, everything explained and fixed and waiting time was short. Steven was very good. waiting time was short. Steven was very good. More

Very professional, knowledgeable, quick service. Most excellent service.with pick up and delivery option available. Most excellent service.with pick up and delivery option available. More