All American Ford in Point Pleasant

Service is horrible. They don’t follow through with what they say! I’ve been waiting for 4 months for the spare key and every time I call they pretend to help and say they’ll call back to update me on the s they say! I’ve been waiting for 4 months for the spare key and every time I call they pretend to help and say they’ll call back to update me on the situation but never do. I’ve called over 15 times and I still haven’t gotten my spare key. More

As usual, All American Ford Service Team is cordial, friendly, timely and efficient. They schedule me in early, let me set up my PC and stay in touch with my employer from the waiting room, and keep me friendly, timely and efficient. They schedule me in early, let me set up my PC and stay in touch with my employer from the waiting room, and keep me informed as to progress with my vehicle. They do excellent work, are safe, and efficient at a reasonable rate! I’m very pleased with the Team at All American. More

Three times in the past two years they failed to rotate the tires and I caught him when I took it in for an oil change I had marked the tires I’m the jerk for going back there never again the tires and I caught him when I took it in for an oil change I had marked the tires I’m the jerk for going back there never again More

Absolutely worst experience by FAR! Vehicle purchased - 2017 Ford F-150- was first not certified as it claimed to be online- was told I had to pay an extra $500 to get it certified- I traded in a perfectly 2017 Ford F-150- was first not certified as it claimed to be online- was told I had to pay an extra $500 to get it certified- I traded in a perfectly well maintained 2011 keep wrangler w/ no issues!! After 1day of purchasing/taking home new vehicle- there was two oil leaks on my concrete driveway way- also the salesman saw the check engine light on during test drive and told me n my wife - we’ll just reset the code- After 7days of service having my new truck/ then taking truck home/ the check engine light on again the next day!!! - I have brought it back again and it is still in service for 2days now- same code error! I’m paying for a vehicle that I have driven for 2days out of 10- totally unacceptable- More

Had appointment, within 10 minutes they had my car in shop and corrected the problem I was having Very satisfied with the service department, friendly and helpful shop and corrected the problem I was having Very satisfied with the service department, friendly and helpful More

They are by far the best service department I have ever used . Keep up the great work.I feel very comfortable using you guys at all American used . Keep up the great work.I feel very comfortable using you guys at all American More

I honestly don't think you want my reviewMy buying I honestly don't think you want my review My buying experience started at Motor Trend, with Dave Murray, unfortunately my experience was terrible I honestly don't think you want my review My buying experience started at Motor Trend, with Dave Murray, unfortunately my experience was terrible I potentially signed, and left a deposit on Monday the 12th, and had a delivery date set for Saturday I was told countless stories about my credit, no financing, needed a co-signer All of which was not true I tried to move my delivery to Friday, because of the weather, which I was told was not an issue, and works better for them as well That never happened, I was told a bunch of xx Finally, I had enough of the lies I just wanted my deposit back, I was told at Motor Trend that they could not refund it on Saturday I went directly to All American Ford in Point Pleasant and demanded my deposit, where I met sales manager Steve who was THE ONLY stand up guy I spoke to He was able to eventually squeeze me in on Saturday, with no financing issues, no co-signer He stated that they were having a F&I personnel issue, I understand that Steve was very good to me and got me my vehicle when promised, saved me a bit of $ as well, which never would have happened without me demanding my deposit They also misplaced my second set of keys before delivery, which wasn't addressed til the following Wednesday, after countless calls and stopping in Monday and Tuesday Fortunately they found my keys Wednesday Unfortunately it was quite an unpleasant buying experience to say the least I don't like being jerked around or lied to Again I was happy with sales manager Steve, and Ahmad was very nice trying to keep me as calm as possible while dealing with all the issues At least I really like my new vehicle after all that More

Been using them for over 20 years. Always satisfied never had any issues or problems. Service Department is great. Didn’t have to wait long for my oil change today. never had any issues or problems. Service Department is great. Didn’t have to wait long for my oil change today. More

The dealership was clean, professional and friendly. I walked in for a service visit and left with an upgraded year car with lower mileage and significantly lower monthly payments. Everyone was a delite t walked in for a service visit and left with an upgraded year car with lower mileage and significantly lower monthly payments. Everyone was a delite to meet. The salesman helped transfer my things from car to car. Even my decal sticker allowing me entrance into my development. He also took the time to install and explain my bluetooth! More

Your salesman Chris was very courteous and professional from start to finish. All questions were answered without any hesitation. Wanda who handles the finance end also very polite and professional. Again from start to finish. All questions were answered without any hesitation. Wanda who handles the finance end also very polite and professional. Again all my questions were answered. Excellent experience all around........ More