All American Ford in Point Pleasant

People are pleasant, fast, and efficient. Wouldn’t think of letting anyone else maintain my car. of letting anyone else maintain my car. More

Great service department, staff is very friendly, always take care of me, no surprises when I come here. take care of me, no surprises when I come here. More

Excellent service! Quick in and out. Andrew and Joey were fantastic. Very professional and friendly were fantastic. Very professional and friendly More

Tim the service manager is awesome!!!!!!He cares about Tim the service manager is awesome!!!!!! He cares about the customers and about your car! Thanks Tim the service manager is awesome!!!!!! He cares about the customers and about your car! Thanks More

Service took good care of me. Matt helped get our TBird repaired quickly and done right. repaired quickly and done right. More

Friendly staff and fast service makes me make the trip from NY. And it’s where I purchased my truck so another reason I stick with them. from NY. And it’s where I purchased my truck so another reason I stick with them. More

Excellent staff. The techs are outstanding and efficient and great with communication between the service writers because everytime i call Matt knows what’s going on because Adam is the best! and great with communication between the service writers because everytime i call Matt knows what’s going on because Adam is the best! More

This dealer has been awesome! I would highly recommend them to anyone. Bought a 2018 F150 from them and always used them for service. They have reasonable rates, and have always been accommodating with lo them to anyone. Bought a 2018 F150 from them and always used them for service. They have reasonable rates, and have always been accommodating with loaners. More

I am currently having a very terrible experience with this dealership. I made a deposit payment on a 2020 Ford Ranger Lariat on Tuesday, the 24th of August 2021 to one guy on the sales team called Joh this dealership. I made a deposit payment on a 2020 Ford Ranger Lariat on Tuesday, the 24th of August 2021 to one guy on the sales team called John Getta. On the day I made the payment, I was not given a sales receipt or Bill of sale or any document acknowledging payment at all. These were documents that I was entitled to by law. On that day, I also told him that I will be coming to the dealership with the full payment by check either on Saturday, 28th August, or early the following week. I told him that if I wasn't able to make it for any reason on Saturday, I will communicate that with him and he said it was ok. On the 25th of August, I contacted John asking for the copy of my payment receipt and he responded with "I'll send you the first thing in the morning im off today." These were his exact words. On the 26th of august, at exactly 9.07am, I sent John a message asking for the documents he promised sending "first thing in the morning." He read the message and ignored it completely. I sent another message at 9.44am saying "pls acknowledge." He responded with "yes I'll send you a receipt I just got into work can I at least sit down first." I didn't respond to his rude comments. I sent him another reminder 10.35am. which he also ignored. He finally sent me a copy of the receipt at 11.51am. On the 28th august, he gave me a call asking if I was still coming to make the full payment and I responded that I would not be able to come because the funds had not cleared in my bank account at the time, but we both agreed that I would be at the dealership on the 31st of august with the check covering the full payment for the truck. On 31st of august as agreed with John, I was at the dealership office with the company check for the full amount. I met John and he took me to the accounts officer of the dealership. I presented the check to the accounts officer him and he informed me that only certified checks were acceptable for payment. The account officer told me that I could come back the next day with a cashier check which is much more acceptable, which I agreed to do. Unfortunately and irresponsibly, on my way to the dealership this morning, the 1st of September, with the full amount for the payment in form of a cashiers check in hand, I got a text message from John at exactly 8.54am that the truck had been sold to another buyer the previous day and that a check for my refund of the deposit would be sent to my address on file. After a lot of back and forth with John on why the truck was sold, and on why I was not informed of their intention to sell off the truck the previous day despite my deposit and efforts, I decided to call the company directly and I was connected to the General Manager. I narrated my whole ordeal to him. Ofcourse the General Manager had defenses for their dealership's unprofessionalism and irresponsibility. But nevertheless, to his credit, he agreed with me that I should have been given the receipt and bill of sale on the day I made initial deposit. He also agreed with me that I should have been given a refund of my initial deposit on the 31st August, when I presented a company Check that they rejected. They acquiesced to their right of resale when their account officer also assured me that the transaction would be concluded if I presented a certified check the next day. But here we are, I followed through with all of my commitments but what did the dealership do? They Sold my truck to someone else without any notice or warning. Anyways, at the end of our conversation, the GM promised to look into the dealership's actions and unprofessionalism and get back to me with his findings and decision within 24hours. To his credit he was a very patient and listening person. so let's see how this spins out. Right now, I'm keeping my fingers crossed and I will update you guys on the outcome tomorrow. :( N.B: I Would have posted screenshots of all my conversations with John on here, but I will sit this action out and wait for him to deny my allegations More