All American Chevrolet of Midland - Service Center

I was told they don’t take service appointments when I asked. While dropping off my vehicle for service, I was told they do take appointments. I got there before they opened and one gate was closed and an asked. While dropping off my vehicle for service, I was told they do take appointments. I got there before they opened and one gate was closed and another gate was open. I went in the open gate and they marked my vehicle number 13 in line for service, all because I went in an open gate. More

I scheduled a service appointment for my Tahoe through the email notice I received from Chevrolet (GM) of a Factory Recall to update software in the vehicle. I received text message reminders of this appo the email notice I received from Chevrolet (GM) of a Factory Recall to update software in the vehicle. I received text message reminders of this appointment. When I arrived at the dealership, they had no record of the appointment. When I showed the service rep the reminders I had received, they were able to "work me into the schedule" for an oil change and a look at a very slow tire leak, but they could not perform the software update. I would have a make another appointment for that, which I did. The tire problem was completely overlooked and not addressed. When I came back for the second appointment for the software update and tire, I was told that the update could be done because of the "computer glitch." I was also informed that the tire which they had replaced about a year ago and now had a slight leak, actually has a screw and a nail in it, and it was not repairable. I was then informed that a new tire would not be available until the next day, so I had to leave the car overnight so the update and tire replacement could be done then. Everything should have been taken care of on my first visit. More

arrived early as requested and was bypassed appointment was set up tech did not communicate very good had to text him to ask about services being done plus hospitality lacking with all tech appointment was set up tech did not communicate very good had to text him to ask about services being done plus hospitality lacking with all techs supposedly issues with recall and was not done More