Alfa Romeo Fiat of Strongsville

I purchased a 2016 Audi A3 from Alfa Romeo of Strongsville, and this dealership has been nothing short of awful. They had me test drive the car with a broken water pump, which they only fixed aft Strongsville, and this dealership has been nothing short of awful. They had me test drive the car with a broken water pump, which they only fixed after I had already paid for the vehicle. Despite numerous delays, they only offered a loaner car after repeated requests. I encountered several issues with Mike, the manager there, throughout the process. When the car was finally delivered to me, it had a bent wheel. I was initially blamed for the damage, though they eventually agreed to fix it—making it sound like they were doing me a huge favor. I later discovered that another tire was mounted backwards. While they did offer to correct this as well, they continued to insist the bent wheel was my fault and refused to take any accountability. The situation escalated when the dealership owner, Paul, called me directly and told me I was a “whiny spoiled brat.” I was open to working with the dealership if they had simply apologized for how they treated me. Instead, they doubled down on blaming me and showed zero empathy throughout the experience. The only positive part of the process was the salesperson I worked with, who was professional and helpful. However, the actions of the management and ownership completely overshadowed that. I would never recommend doing business with this dealership—unless you enjoy being belittled, disrespected, and treated with complete disregard More

Leon Chea was very personable and my experience was excellent. The general manager and finance team were easy to work with. excellent. The general manager and finance team were easy to work with. More

Chris is the best Service Manager in town! Everything was perfect, as usual! The dealership is very committed to its customers! Everything was perfect, as usual! The dealership is very committed to its customers! More

Impressively quick and efficient service visit. The staff was great and provided professional service, overall it was a great experience. The staff was great and provided professional service, overall it was a great experience. More

Doug and Alfa Romeo Strongsville were the best. Professional and efficient. It was a pleasure getting my vehicle from this dealership. Professional and efficient. It was a pleasure getting my vehicle from this dealership. More

I found a pre-owned Alfa Romeo online, and went to check-it out unannounced. Leon C. on the sales staff was friendly, professional and very easy to work with. He accompanied me on the test drive, as check-it out unannounced. Leon C. on the sales staff was friendly, professional and very easy to work with. He accompanied me on the test drive, as I wasn't familiar with the area. He encouraged me drive as long as necessary to fully assess the car (and I did!). I decided to buy the car, and he was helpful every step of the way. The whole process was easy as could be. I recommend this dealership, and Leon, to anyone looking for a new or used car (large inventory of Alfa Romeo vehicles.) More

The whole process was great. We never felt pressured. There were some small issues that were taken care of on the vehicle promptly. We never felt pressured. There were some small issues that were taken care of on the vehicle promptly. More

Besides being professional, and additionally friendly and helpful, Hannah did everything to secure the exact car we wanted. Since we are in Cincinnati, we had some questions about how we could make it happen helpful, Hannah did everything to secure the exact car we wanted. Since we are in Cincinnati, we had some questions about how we could make it happen, and she was right there ready with answers. More