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Alexandria Toyota - Service Center

Alexandria, VA

4.7
338 Reviews

338 Reviews of Alexandria Toyota - Service Center

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July 15, 2024

The staff and manager of service repairs is extremely friendly, professional, knowledgeable and attentive. Excellent customer service, which sadly is not common in many places of business these days so I More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Alexandria Toyota responded

Carlos, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Alexandria Toyota.

July 15, 2024

Service was excellent. Communication consistent. Recommendations solid. Personal contact outstanding. I felt totally taken care of and my car respected and treated with More

by drehm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sempy.
Jul 17, 2024 -

Alexandria Toyota responded

Hello Drehm, thank you; we appreciate your feedback!

June 28, 2024

Alexandria Toyota is outstanding in all areas. I am, driving the fifth car that I bought new from them. Each trade was a car driven over 150,000 miles one over 200,000 All serviced by them. More

by sandynieta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service , M. Manrique
Jun 28, 2024 -

Alexandria Toyota responded

Hello Sandy, Thank you for taking the time to let us know how we did. We hope you have a great day!

June 11, 2024

They are considerate and aim to please. Been going 45 years and purchased 3 cars! More

by suehenriquespayne
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Kirby, Chris Hazzard
Jun 12, 2024 -

Alexandria Toyota responded

Hello, your satisfaction is our top priority. Thank you for being a loyal customer!

June 04, 2024

I take my 2010 Corolla to Alexandria Toyota and always have good service. The service folks are friendly and upfront with needed repairs and costs. More

by pirateskigirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. Everyone was great
Jun 05, 2024 -

Alexandria Toyota responded

Thank you for taking the time to let us know how we did! We are thrilled to hear your visit was up to your standards and we appreciate your loyalty. Take care and we look forward to seeing you next time!

May 28, 2024

Alexandria Toyota provides excellent customer service, always thorough and explaining everything they plan to do and when completed everything they have done. I have total confidence in their service depa More

by bbrewer3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
May 29, 2024 -

Alexandria Toyota responded

Hello, Thank you for taking the time to let us know how we did. We hope you have a great day!

May 02, 2024

Above and beyond the call…fixed 2 issues vice 1…saved time and heartache in repairing safety recall issue on transmission and making 2d key fob More

by robertruark52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
May 03, 2024 -

Alexandria Toyota responded

Hello Robert, thank you; we appreciate your feedback!

April 15, 2024

My car is regularly serviced by the Platinum Team. They do a fantastic job, especially Technician Sterian Tuluceanu and Service Writer Jenny K.. Thank you! More

by Diane T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sterian Tuluceanu, Jenny Kirby
Apr 17, 2024 -

Alexandria Toyota responded

Hello Diane, thank you; we appreciate your feedback!

April 13, 2024

great team, great service. very customer oriented. every person I dealt with was knowledgeable and helpful. More

by james76collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura, Simpy, Caesar
Apr 16, 2024 -

Alexandria Toyota responded

Hello James, we appreciate you taking the time to leave us this feedback.

April 10, 2024

Jenny is my service advisor, and she is wonderful! I came in thinking I might need new brakes and new tires, but she explained that all were good for now, and that I would probably need new tires aft More

by lloyds
Recommend Dealer
Yes
Employees Worked With
Jenny Kirby
Apr 12, 2024 -

Alexandria Toyota responded

Hello, we are very happy to have provided you with such a positive experience! Thank you for being a loyal customer!

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