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Alexandria Toyota
Alexandria, VA
614 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 614 reviews
July 15, 2024
Service was excellent. Communication consistent. Recommendations solid. Personal contact outstanding. I felt totally taken care of and my car respected and treated with Communication consistent. Recommendations solid. Personal contact outstanding. I felt totally taken care of and my car respected and treated with care. Sempy, as always, was outstanding as the manager of service repairs. Alexandria Toyota is fortunate to have her. More
by drehm
Employees Worked With
Sempy.
July 02, 2024
Just purchase d a 2025 Camry, my 4th vehicle from this dealership. Always a pleasure to work with Eric C. - he's straight-up and no xx. I had one issue I wanted checked and the service dept. squeezed me dealership. Always a pleasure to work with Eric C. - he's straight-up and no xx. I had one issue I wanted checked and the service dept. squeezed me in, though they were fully booked for 3 days out. My only issue - the number of salespeople hanging out by the door, ready to pounce every time I entered the showroom. They thought they were slick - I didn't appreciate their rather unprofessional approach. A little maturity would go a long way. So stick with an experienced salesperson - and since Eric has sold me 3 vehicles, I highly recommend you seek him out. More
by nvanormalguy
Employees Worked With
Other Employees :
Eric C sold me the car NOT Jim Brotherton, whoever he is. Roy in Service - couldn't have been more friendly or helpful. He helped me understand some of the car's complicated safety and electronics, that the manual doesn't really do well.
June 28, 2024
Alexandria Toyota is outstanding in all areas. I am, driving the fifth car that I bought new from them. Each trade was a car driven over 150,000 miles one over 200,000 All serviced by them. I am, driving the fifth car that I bought new from them. Each trade was a car driven over 150,000 miles one over 200,000 All serviced by them. More
by sandynieta
June 19, 2024
Great customer service and professional atmosphere, sales department. Sam is one of the best sales representatives I met. Your business is blessed to have great person like Sam department. Sam is one of the best sales representatives I met. Your business is blessed to have great person like Sam More
by Mohamed.ali12321
June 14, 2024
Hue Van and Mohammad Debeer were highly professional and if not for them a sale would not have been possible. if not for them a sale would not have been possible. More
by carlos
June 04, 2024
I take my 2010 Corolla to Alexandria Toyota and always have good service. The service folks are friendly and upfront with needed repairs and costs. have good service. The service folks are friendly and upfront with needed repairs and costs. More
by pirateskigirl
Employees Worked With
Service Dept. Everyone was great
May 28, 2024
Alexandria Toyota provides excellent customer service, always thorough and explaining everything they plan to do and when completed everything they have done. I have total confidence in their service depa always thorough and explaining everything they plan to do and when completed everything they have done. I have total confidence in their service department. More
by bbrewer3
Employees Worked With
Jacob
May 23, 2024
Jim Brotherton, definitely will use his service again. Honest, respectful and by any means not being pushy. Humble and definitely understand what my preference is Honest, respectful and by any means not being pushy. Humble and definitely understand what my preference is More
by Eswid
Employees Worked With
