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Alexandria Toyota
Alexandria, VA
601 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 601 reviews
March 02, 2015
A worthwhile window shopping visit I am looking for an affordable vehicle for my son and I stopped here just to take a look at some prices. I found the salesman C.L. Coles very friendly I am looking for an affordable vehicle for my son and I stopped here just to take a look at some prices. I found the salesman C.L. Coles very friendly, helpful and professional. I informed Mr. Coles that I was just window shopping. I didn't feel uneasy or that he was trying to force a sale, but that he was simply providing me with valuable information. He was extremely patient and was very knowledgeable about several vehicles that I was checking out. I had enough information to share with my son and told him that when my son comes home again, we would definitely be back to see him. More
by 4myson
Employees Worked With
C.L. Coles
March 02, 2015
Excellent customer service from Mr. C.L. Coles Presently, I'm just in the "looking" and fact finding mode. While I was visiting your dealership I spent a little time with Mr. Coles. C.L. was NOT p Presently, I'm just in the "looking" and fact finding mode. While I was visiting your dealership I spent a little time with Mr. Coles. C.L. was NOT pushy, he was friendly and very knowledgeable about the different Toyota Models Price of a vehicle is important, but more important is the interaction with the Sales Associate. Mr. Coles left a very nice impression on me. Enough of an impression for me to take the time to write a review. More
by b45bv4
Employees Worked With
Sales: C.L. Coles
March 02, 2015
CL is a great salesman C.L. was genuinely concerned about my happiness even after purchase. He worked with the price until I was satisfied. I would recommend him to my fri C.L. was genuinely concerned about my happiness even after purchase. He worked with the price until I was satisfied. I would recommend him to my friends. More
by C. Lang
Employees Worked With
C.L. Coles
March 02, 2015
The salesman was straight forward Ben proctor is one of the nicest salesman I have met he made me fell like he really cared about me and made sure I got the best for my money Ben proctor is one of the nicest salesman I have met he made me fell like he really cared about me and made sure I got the best for my money More
by Jerome
Employees Worked With
Benjamin Proctor
March 02, 2015
My experience with the salesperson Benjamin Proctor was my salesperson who greeted me with a smile. He was knowledgeable and professional. He was very patient and understood what I nee Benjamin Proctor was my salesperson who greeted me with a smile. He was knowledgeable and professional. He was very patient and understood what I needed.The best ever. Nancy Carreras/Odenton, Md. More
by nancy
Employees Worked With
Benjamin Proctor
March 01, 2015
Great Service The attention received was excellent. Great customer service. This is the seventh car we have bought at Jack Taylors and the service is exceptional, t The attention received was excellent. Great customer service. This is the seventh car we have bought at Jack Taylors and the service is exceptional, the only dealership we look forward working with. Both Jaime and Van work with us so that we can get the car we want. More
by galeasa
Employees Worked With
Van, Jaime Cardona
February 28, 2015
Neighborly Service! I happily purchased a 2013 BMW 318i at Jack Taylor's Alexandria dealership. My sales rep, Jaime Cardoza, was knowledgeable, friendly, and provided ex I happily purchased a 2013 BMW 318i at Jack Taylor's Alexandria dealership. My sales rep, Jaime Cardoza, was knowledgeable, friendly, and provided excellent customer service throughout the experience. He assisted me as if I was his next door neighbor! I would be remised if I did not mention the financier specialist that made the transaction also smooth, Cindy. I would highly recommend them both when looking to buy a new or used vehicle. This was my second purchase in a six month period and would go back in the future. More
by Carol
Employees Worked With
Jamie Cardoza
February 28, 2015
Getting Away Clean.. I drove away with a clean 2010 Lexus RX 350 by using Jack Taylor's Alexandria Toyota dealership. And, having Jaime and Cindy be the sales and finance I drove away with a clean 2010 Lexus RX 350 by using Jack Taylor's Alexandria Toyota dealership. And, having Jaime and Cindy be the sales and finance team made it that much cleaner. The two worked hard to get my payments to what I needed and answered all concerns I had during the purchase. I went back about six months later and purchased a BMW from Jaime and Cindy and received better service as they were very familiar with my goals. I appreciated the special service and will come back again! More
by Carol
Employees Worked With
Jaime Cardoza
February 27, 2015
Painless Car Purchase The car buying process has changed for the better since I purchased my last new car nearly 15 years ago! Jim Brotherton of Alexandria Toyota made the The car buying process has changed for the better since I purchased my last new car nearly 15 years ago! Jim Brotherton of Alexandria Toyota made the purchase of my Toyota Camry downright pleasant. Features and options were clearly explained and I was not pushed into purchasing anything I did not need. I was given a complete tour of the facility and was honestly impressed by the size, order and cleanliness of the service areas. I researched vehicles and costs in advance and am confident I paid a fair price that was lower than quotes from other area dealerships. More important to me is I am certain that my vehicle will be well maintained by their service department. I highly recommend Jim and this dealership! More
by Alex's Mom
Employees Worked With
Jim Brotherton, Jim Brotherton
February 27, 2015
Emergency Repair I was in my Nissan Sentra at the Potomac Yard (across from this dealership) and noticed that the plastic cover below the engine had separated from the I was in my Nissan Sentra at the Potomac Yard (across from this dealership) and noticed that the plastic cover below the engine had separated from the frame and was almost dragging on the asphalt. Since the nearest Nissan dealer was several miles away, I went across the street to this Toyota dealership hoping to be able to buy the plastic plugs which I intended to try to put in to fix the problem. The friendly parts man told me that the plastic attachments were different sizes depending on the model Toyota I have, so I would need a VIN no. When I told him I had a Nissan, he suggested seeing one of the service managers for help since they may be able to do something. I talked to Paul Sonnhalter and he immediately said that he would see what he could do. He got it repaired as I sipped the complimentary coffee in their waiting room. What service! The only thing I'm paying for this is the time to write this review. Great dealership!!! More
by johnish
Employees Worked With
PAUL SONNHALTER
