Alexandria Toyota

Recognizing what could have been a serious problem I bought my 2006 Highlander at Alexandria Toyota and have gone there for service over the years. I went in just prior to Christmas in December 2014 t I bought my 2006 Highlander at Alexandria Toyota and have gone there for service over the years. I went in just prior to Christmas in December 2014 to have the vehicle checked prior to my trip to Chicago to visit my family. Mr. Parsons greeted me and agreed to check things out and perform some minor scheduled maintenance. He returned saying that the steering seemed heavy to him and requested my OK to check into the matter. I agreed. He returned showing me a bearing that was making a grinding sound. The parts were replaced and I was amazed at the difference in the steering! Had that part failed during my trip I could have had a bad accident. With over 125,000 miles on the vehicle the need for the repair was not unusual I would think. Great work by the team at Alexandria Toyota! Mr. Bell and Mr. Parsons remembered me on my latest visit. This time for a change of tires. My thanks to the service department at Alexandria Toyota for keeping my Highlander safe and road ready! More

Fast Fix Today I made a stop at the dealer to schedule a time with Paul to have some work done on my 2010 Prius. He had me bring it in right then and had it Today I made a stop at the dealer to schedule a time with Paul to have some work done on my 2010 Prius. He had me bring it in right then and had it fixed immediately. Once again, my car was fixed promptly and with very little wait. I was back on the road with my car fixed in less than an hour ...-and without having to make an appointment. More

All around Best experience Ever at a dealership I walked into the dealership and was met by salesman Benjamin Proctor with a humbling smile and a firm handshake. After telling him what my price poin I walked into the dealership and was met by salesman Benjamin Proctor with a humbling smile and a firm handshake. After telling him what my price point was he found me a car that was better for me than I would have chosen for myself! The mileage and the price was just where I needed them to be! Now I'm a Happy car owner! My daughter visited a few months later and she now is a very happy car owner as well thanks to Mr. Proctor! More

Great Customer Service! I purchased a Mercedes SUV from Jack Taylor's Alexandria Toyota dealership. My sales rep, C.L. Coles treated me with the highest level of customer se I purchased a Mercedes SUV from Jack Taylor's Alexandria Toyota dealership. My sales rep, C.L. Coles treated me with the highest level of customer service and made my buying experience an enjoyable one. They gave me a loaner car to use for several days until my car was ready for delivery and C.L. even tracked down the spare keys from the previous owners and delivered them to me! I highly recommend C.L. Coles and Jack Taylor's Alexandria Toyota for a great car buying experience! More

Great Customer Service!!...Great Experience!! I purchased a Volvo XC60 from Jack Taylor's Alexandria Toyota dealership in November and couldn't ask for better service in working with Mr. C.L. Cole I purchased a Volvo XC60 from Jack Taylor's Alexandria Toyota dealership in November and couldn't ask for better service in working with Mr. C.L. Coles. He was professional, knowledgeable and provided the highest of customer service to my family and I during the entire process. I drove away in my dream car and rested easy from a wonderful experience! More

Looking for 2009 BMW I had the pleasure of going to this dealership a few weeks ago looking for a BMW. The dealership did not have what I was looking for. I spoke to a Mr I had the pleasure of going to this dealership a few weeks ago looking for a BMW. The dealership did not have what I was looking for. I spoke to a Mr. C.L. Coles. I have purchased a lot of cars in my life time,but I have never met such a kind,humble,intelligent sales person. Mr. Coles was very much educated on his cars and understood exactly what I wanted. He was not pushy at all and never once tried to push another car on me. I will be back in the dearlership soon to make the purchase. Mr. Coles indicated he would get the car and call me within a couple of weeks. More

Excellent experience with Staff I bought a Toyota Highlander 2015 model August 2014. Had many offers from different dealers in the Alexandria area but settled with Jack Taylor not on I bought a Toyota Highlander 2015 model August 2014. Had many offers from different dealers in the Alexandria area but settled with Jack Taylor not only because they helped me get the car of my dream but sales staff was very courteous. Other dealers phoned and emailed frequently, something I somewhat found to be irritating and ruthless. As a newcomer into the American society, I found the salesman Charlie Coles extremely helpful, mature and insightful. He gave me sufficient leeway to make up my mind while guiding me about various options available. He understood my cultural constraints and appeared to bear that in mind when dealing with me. My young son who visited the dealership ocassionally remarked about the pleasantness of Mr Coles; it was a naturally pleasant personality and he never appeared to be in a hurry to make a sale. He treated me as a human being and not just a person to give him a sale. The after service care has been good (it shows he is still aware of my needs despite having long paid for the car and gone). For this purpose, I have made reference of this in my weekly newspaper business column back in Zambia (without mentioning the name) about good and effectiness salesmanship. Chibamba Kanyama More

Excellent and Knowledgeable Salesman I went to this dealership a couple of days ago and told the sales person, CL Coles I was just trying to get some ideas. He was very helpful but not to I went to this dealership a couple of days ago and told the sales person, CL Coles I was just trying to get some ideas. He was very helpful but not too pushy. I will definitely be back to buy my car from him. More

OUTSTANDING CUSTOMER SERVICE C.L. COLES The knowledge and superior customer service that Mr. Coles provided to my elderly father, surpassed Excellence. Honored to refer future buyers. Thank The knowledge and superior customer service that Mr. Coles provided to my elderly father, surpassed Excellence. Honored to refer future buyers. Thank you Jack Taylor for giving us the opportunity to work with C.L. Coles. More

Pleasant Experience I had a very pleasant experience with this dealership. The sales person C.L Coles was very helpful and a pleasure to work with. He went out of his way I had a very pleasant experience with this dealership. The sales person C.L Coles was very helpful and a pleasure to work with. He went out of his way to make sure that I was satisfied. More