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Alexandria Toyota

Alexandria, VA

4.7
703 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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3750 Richmond Hwy

Alexandria, VA

22305

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Showing 703 reviews

February 09, 2026

Jenny was an amazing employee at Alexandria Toyota, she is a an outstanding customer service worker. I also get an extraordinary consulting from Henok. All of them are great and helpful. I recommend people More

by Endu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henok at dealer and Jenny at service center
Feb 12, 2026 -

Alexandria Toyota responded

Thank you so much for the kind review, Endu! We’re thrilled to hear that Jenny provided outstanding customer service and that Henok was able to offer exceptional guidance as well. We truly appreciate your recommendation and look forward to assisting you again at Alexandria Toyota!

February 06, 2026

For Alexander Toyota ⭐️⭐️⭐️⭐️⭐️ I recently purchased my new vehicle from Mickey Alexander Toyota, and I couldn't be more pleased with my experience! From the moment I walked into the dealershi More

by wendesen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Debebe
Feb 08, 2026 -

Alexandria Toyota responded

Thank you so much for the great review! We’re thrilled to hear how positive your experience was from start to finish. Making our guests feel welcome, informed, and confident in their decisions is always our goal, and it’s wonderful to know Mickey and the entire team delivered on that. We’re especially glad you appreciated the transparency and smooth financing process. Congratulations on your new Toyota, and thank you for recommending Alexandria Toyota—we look forward to seeing you again in the future!

February 02, 2026

I have been coming here for years. I' ve only had one hiccup. And Mr. Jack Parsons resolved that for me. Overall, you have friendly, courteous, professional staff. More

by BeJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Jabir
Feb 07, 2026 -

Alexandria Toyota responded

We truly appreciate you coming back to us over the years! Thanks for sharing your experience, and we’re happy Joe Parsons was able to help make things right.

Feb 07, 2026 -

BeJ responded

Thanks for the acknowledgement.

January 29, 2026

I just purchased a 4Runner from Alexandria Toyota, and this was hands down the best and most painless car-buying experience I’ve ever had. From start to finish, everything was smooth, transparent, and More

by coreyjohnlyons
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Mendoza
Feb 05, 2026 -

Alexandria Toyota responded

Thank you so much for taking the time to share such a detailed and thoughtful review! We're thrilled to hear that your 4Runner purchase was the best and most painless car-buying experience you've had. Al, Ali, and Stewart will be incredibly proud to hear your kind words we're lucky to have a team that truly values transparency, integrity, and a pressure-free experience. Congratulations on your new 4Runner, and thank you for confidently recommending Alexandria Toyota to your friends and family. We look forward to assisting you again in the future!

January 24, 2026

They cheated me, especially Mohammed Jaber. They've been putting the wrong oil in my car for 12 months. They're robbing us. More

by taphamouhamed1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Brotherton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : They cheated me, especially Mohammed Jaber. They've been putting the wrong oil in my car for 12 months. They're robbing us.
January 23, 2026

Service was great . My technician explained everything to me. Cashier was very helpful and pleasant. The porter staff washed my truck. The prices were lower than I expec More

by Jabir911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2026 -

Alexandria Toyota responded

Thank you for the great feedback! We’re happy to hear that your service experience was excellent—from clear communication with your technician to helpful support at checkout and a freshly washed truck. We’re also glad our pricing exceeded your expectations. We appreciate you choosing Alexandria Toyota and look forward to seeing you again!

January 17, 2026

very professional and courteous from start to finish and they handled me very well to make sure that I got what wanted More

by trinitab61
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr Matthews
Jan 21, 2026 -

Alexandria Toyota responded

Thank you for the great feedback! We’re happy to know your experience was smooth and well handled from beginning to end. Helping you get what you wanted is always our goal—we hope to see you again soon!

January 16, 2026

All are very professional from the sale manager to the sale person. I suggest all buyers to visit Alexandria Toyota. More

by k96usa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mateen Karzai
Jan 21, 2026 -

Alexandria Toyota responded

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Our team works hard to provide professional service, and we’re glad it showed. We look forward to welcoming you again at Alexandria Toyota.

January 12, 2026

Great customer service. Keeping informed with text and in person about the progress of maintenance and issues. More

by SL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2026 -

Alexandria Toyota responded

Thank you for the great review! We're thrilled to hear that you were kept informed during your visit with us. Thank you for choosing Alexandria Toyota! We look forward to serving you again soon!

January 08, 2026

Omar Reid was friendly and helpful and the finance guy was quick and helpful and I would definitely go back when it's time to buy another car. More

by kawitt625
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Reid, Aryan in finance.
Jan 10, 2026 -

Alexandria Toyota responded

Karen, thank you for your wonderful feedback and for choosing Alexandria Toyota! We’re happy to hear that Omar was friendly and helpful, and that our finance team made the process quick and easy for you. We truly appreciate your trust in us and look forward to welcoming you back when it’s time for your next vehicle. Enjoy your new car, and thank you again!

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