Alexandria Toyota
Alexandria, VA
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Have tried two days in a row to reach the Service department. All three phone calls resulted in a recording saying "we cannot take your call right now and please leave a message". Very poor service!! department. All three phone calls resulted in a recording saying "we cannot take your call right now and please leave a message". Very poor service!!! More
So happy about the service recently provided by Jenny Kirby. She was positive, exceedingly professional, and courteous. She made my service appointment go well and communicated everything. Kirby. She was positive, exceedingly professional, and courteous. She made my service appointment go well and communicated everything. More
It was great on all counts I had no problems be I am waiting for my second key no one should spend 53,000 grand and have to wait for a key don't have keys don't sale the car so I'm just waiting waiting for my second key no one should spend 53,000 grand and have to wait for a key don't have keys don't sale the car so I'm just waiting More
The staff and manager of service repairs is extremely friendly, professional, knowledgeable and attentive. Excellent customer service, which sadly is not common in many places of business these days so I friendly, professional, knowledgeable and attentive. Excellent customer service, which sadly is not common in many places of business these days so I really appreciated the service and attention I received from Alexandria Toyota. Kudos to them! More
Service was excellent. Communication consistent. Recommendations solid. Personal contact outstanding. I felt totally taken care of and my car respected and treated with Communication consistent. Recommendations solid. Personal contact outstanding. I felt totally taken care of and my car respected and treated with care. Sempy, as always, was outstanding as the manager of service repairs. Alexandria Toyota is fortunate to have her. More
Just purchase d a 2025 Camry, my 4th vehicle from this dealership. Always a pleasure to work with Eric C. - he's straight-up and no xx. I had one issue I wanted checked and the service dept. squeezed me dealership. Always a pleasure to work with Eric C. - he's straight-up and no xx. I had one issue I wanted checked and the service dept. squeezed me in, though they were fully booked for 3 days out. My only issue - the number of salespeople hanging out by the door, ready to pounce every time I entered the showroom. They thought they were slick - I didn't appreciate their rather unprofessional approach. A little maturity would go a long way. So stick with an experienced salesperson - and since Eric has sold me 3 vehicles, I highly recommend you seek him out. More
Alexandria Toyota is outstanding in all areas. I am, driving the fifth car that I bought new from them. Each trade was a car driven over 150,000 miles one over 200,000 All serviced by them. I am, driving the fifth car that I bought new from them. Each trade was a car driven over 150,000 miles one over 200,000 All serviced by them. More
Great customer service and professional atmosphere, sales department. Sam is one of the best sales representatives I met. Your business is blessed to have great person like Sam department. Sam is one of the best sales representatives I met. Your business is blessed to have great person like Sam More