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Alexandria Toyota

Alexandria, VA

4.6
599 Reviews

3750 Jefferson Davis Highway

Alexandria, VA

22305

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Showing 599 reviews

July 19, 2024

They were excellent in dealing with me and excelling, and I thank them for this treatment. More

by saadbouh231
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
Jul 20, 2024 -

Alexandria Toyota responded

Hello, thank you so much for the positive review!

July 16, 2024

Have tried two days in a row to reach the Service department. All three phone calls resulted in a recording saying "we cannot take your call right now and please leave a message". Very poor service!! More

by Swissstone
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny, Jim Brotherton
Jul 16, 2024 -

Alexandria Toyota responded

We are sorry you are having trouble getting through. Would you mind sharing the number that you are dialing so that we can investigate further? We can also be reached at 571-303-1418 or 703-684-0700. Thank you for your patience while we try to resolve the issue.

July 15, 2024

So happy about the service recently provided by Jenny Kirby. She was positive, exceedingly professional, and courteous. She made my service appointment go well and communicated everything. More

by L Hannah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Kirby
Jul 17, 2024 -

Alexandria Toyota responded

Hi Hannah, we are very happy to have provided you with such a positive experience!

July 15, 2024

It was great on all counts I had no problems be I am waiting for my second key no one should spend 53,000 grand and have to wait for a key don't have keys don't sale the car so I'm just waiting More

by Ty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Macie Zawisza sold me a carwith not I liked his salesmanship , Jim Brotherton
Jul 15, 2024 -

Alexandria Toyota responded

Hello Ty, thank you; we appreciate your feedback!

July 15, 2024

The staff and manager of service repairs is extremely friendly, professional, knowledgeable and attentive. Excellent customer service, which sadly is not common in many places of business these days so I More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
Jul 17, 2024 -

Alexandria Toyota responded

Carlos, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Alexandria Toyota.

July 15, 2024

Service was excellent. Communication consistent. Recommendations solid. Personal contact outstanding. I felt totally taken care of and my car respected and treated with More

by drehm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sempy.
Jul 17, 2024 -

Alexandria Toyota responded

Hello Drehm, thank you; we appreciate your feedback!

July 02, 2024

Just purchase d a 2025 Camry, my 4th vehicle from this dealership. Always a pleasure to work with Eric C. - he's straight-up and no xx. I had one issue I wanted checked and the service dept. squeezed me More

by nvanormalguy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric C sold me the car NOT Jim Brotherton, whoever he is. Roy in Service - couldn't have been more friendly or helpful. He helped me understand some of the car's complicated safety and electronics, that the manual doesn't really do well., Jim Brotherton
Jul 03, 2024 -

Alexandria Toyota responded

Hello, thank you for sharing your positive experience! And we appreciate your honest feedback.

June 28, 2024

Alexandria Toyota is outstanding in all areas. I am, driving the fifth car that I bought new from them. Each trade was a car driven over 150,000 miles one over 200,000 All serviced by them. More

by sandynieta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service , M. Manrique, Jim Brotherton
Jun 28, 2024 -

Alexandria Toyota responded

Hello Sandy, Thank you for taking the time to let us know how we did. We hope you have a great day!

June 22, 2024

I’ve been onto the service department since 2008 and the service is impeccable! My service advisor is Simpy and she’s outstanding! More

by Brown8441
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simpy
Jun 22, 2024 -

Alexandria Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Alexandria Toyota. Thank you for your review, and being a loyal customer!

June 19, 2024

Great customer service and professional atmosphere, sales department. Sam is one of the best sales representatives I met. Your business is blessed to have great person like Sam More

by Mohamed.ali12321
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Demessie, Jim Brotherton
Jun 21, 2024 -

Alexandria Toyota responded

Hello Mohamed, your satisfaction is our top priority. Thank you for your feedback!

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