Alexandria Toyota

I purchased in 2021 A RAVA hybrid, and this month 2023 a new Prius @ Jack Taylor.Jim Brotherton was an excellent and very honest salesperson. No games. Before I went to Jack Taylor, I went to 2 other Toyot new Prius @ Jack Taylor.Jim Brotherton was an excellent and very honest salesperson. No games. Before I went to Jack Taylor, I went to 2 other Toyota dealers, in the area, shopping for comparisons. Both not interested at all, the worst of the 2 was Coleman. A woman buying a car alone…. not serious buyer for them I guess. I suggest Jack Taylor to anybody that wants to be treated properly, Jim Brotherton will be an excellent choice. More

Manriquez and the whole service team is very professional and very effective in solving any issues. and very effective in solving any issues. More

Jim Brotherton (internet sales mgr) was so easy & excellent to work with for my purchase. excellent to work with for my purchase. More

Prices are to high, they are always trying to sell you an expensive repair. The rich get richer and poor get poorer. I am moving to another state when I do not need a car. expensive repair. The rich get richer and poor get poorer. I am moving to another state when I do not need a car. More

RAVA4 Hybrid second oil change and maintenance under 35 minutes! The staff was quick, professional and a pleasure to work with. The place was super clean, everyone was polite and in a good mood. The bathr minutes! The staff was quick, professional and a pleasure to work with. The place was super clean, everyone was polite and in a good mood. The bathroom was cleaner than the one I have at home! Excellent service, I love this place. More

We have always been happy with the Service Department at Alexandria Toyota. They are fair, provide excellent service and advice, and I never feel pressured to do work that isn't necessary. Alexandria Toyota. They are fair, provide excellent service and advice, and I never feel pressured to do work that isn't necessary. More

Completed service on my RAV4 Hybrid, including State inspection, as expected and in a timely manner. inspection, as expected and in a timely manner. More

Do NOT buy a car from here if you are planning to register and tag it out of state. I asked multiple times throughout the buying process if they would be able to tag, title, and register my car in a register and tag it out of state. I asked multiple times throughout the buying process if they would be able to tag, title, and register my car in a different state and they assured me that they could. Alexandria Toyota touts themselves as "experts" registering cars outside of Virginia and the DMV area. 5 days after I bought the vehicle is when they actually tried to process the tag in the different state, and they realized it had to be done in person. NEVER ONCE did they actually check and see if they could register it throughout the buying process; when signing papers, after I put a deposit on the vehicle a week earlier, or even when paying taxes for the car. Now I have to take off time from work and drive across the country to register the vehicle in person, that would have been great to know from the "experts" before buying the car. What I thought was a straight-forward experience has turned into an ABSOLUTE DISASTER. What has made matters worse is that after they told me I had to register in person, they have shown ZERO SYMPATHY. Not even one apology for their mess-up, and it was me that had to SUGGEST TO THEM TO GET A REFUND for the services I paid for them to do but they could not. Let this story serve as an example that this dealership does not care about the customer at all, the only thing that matters is just getting them to purchase a car as fast as possible. More

The person I worked with today was Jaime Cardona. He was very helpful and was able to get me the best deals by far. I am highly recommending him to anyone who needs help in getting their future car. He was very helpful and was able to get me the best deals by far. I am highly recommending him to anyone who needs help in getting their future car. More