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Alexandria Toyota
Alexandria, VA
614 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 614 reviews
October 06, 2023
Since the ownership changed from Jack Taylor’s Alexandria to the new owners the whole “trust and integrity in doing business” has nose dived into a complete freefall. I cannot trust their service department to the new owners the whole “trust and integrity in doing business” has nose dived into a complete freefall. I cannot trust their service department anymore. Every single visit provides a new surprise with their newer tactics to turn a simple oil change into a thousand dollar miscellaneous change this change that job without merit or justification. I would steer away from this dealership if I can. More
by u_waz
October 06, 2023
Efficient and straightforward sale, no surprises when we arrived at the dealership. Car was ready, finance was ready, in and out in about an hour. Excellent online experience so the deal was done prior to arrived at the dealership. Car was ready, finance was ready, in and out in about an hour. Excellent online experience so the deal was done prior to arriving at the dealership. More
by usna1974
Employees Worked With
Ted Yohonnes
September 26, 2023
What can be said? Parts are sold at a ridiculous price. Labor to install such parts is done at an insane cost. The challenge is you need your vehicle. Then, if you Parts are sold at a ridiculous price. Labor to install such parts is done at an insane cost. The challenge is you need your vehicle. Then, if you don't use a debit card or cash to pay for services -- you are charged an unwelcoming fee. No notice of such fee (mail or signage) More
by ROSS
Employees Worked With
I have no idea who the people are above.
September 22, 2023
They were honest in saying that a certain repair was unnecessary. That saved us money. unnecessary. That saved us money. More
by zyberpro64
September 21, 2023
Thomas in the service department was great. The cost what I needed done was around what I expected for a dealership. The cost what I needed done was around what I expected for a dealership. More
by bamjpn
September 14, 2023
Thalia Cruz assisted me along with Manriquez Rivera- Both exceptional service provided! I wouldn't go anywhere else then to Alexandria Toyota and work with these folks! exceptional service provided! I wouldn't go anywhere else then to Alexandria Toyota and work with these folks! More
by rick
Employees Worked With
Thalia Cruz
September 13, 2023
Eric helped us find the perfect car for us! He took the time to listen to our needs and budget, more than willing to help me find the best vehicle. My car has been a perfect fit for everything He took the time to listen to our needs and budget, more than willing to help me find the best vehicle. My car has been a perfect fit for everything that I wanted and hoped for. Our experience at Alexandria Toyota was so much better, easier, and faster than we had anticipated, we will definitely go back the next time we need a car. More
by Teresa
