Alexander Buick GMC of Oxnard

Courteous service advisor and truck service was completed while I waited in the clean waiting area with snacks and coffee at my disposal. while I waited in the clean waiting area with snacks and coffee at my disposal. More

Great service by Israel and Reza on the hummer ev. They made sure I was happy They made sure I was happy More

Calling in before i arrived i let the service department know what the codes were for the emissions systems. After arrival, at my 0830 appt, i called around 1400 to check and the response was it was done a know what the codes were for the emissions systems. After arrival, at my 0830 appt, i called around 1400 to check and the response was it was done and ready for pickup. I received a call about 10 minutes later telling me that the codes were just provided by the tech and the parts were needing to be ordered. I drove 3 hours to this location because i thought i could trust it would be done. I picked the truck up and the service was not completed...I now need to plan another trip to get this work complete. I live in ridgecrest ca and dont have any dealers around that can fix it....very dissapointed. More

Lack of customer service all around! From the onset of my lease turn in, to my new vehicle lease pricing, this dealership denied the national ad price from television with a screen shot f From the onset of my lease turn in, to my new vehicle lease pricing, this dealership denied the national ad price from television with a screen shot from my phone, then the business office did not pay GM Financial the correct price for my 2015 Encore turned in, causing me to be harassed by GMF for 2 months resulting in a negative hit on my credit report and embarrassing calls to my employer. I will not do business with them again! More

Bad sales department Everything there was a gimmick, try buy the add car, are living out of town and buying a car from them, why advertise a price you won't honor...then h Everything there was a gimmick, try buy the add car, are living out of town and buying a car from them, why advertise a price you won't honor...then hid behind you desk. Even the employees seem to bad mouth the dealer, don't buy the warranty, when it comes time to use it nothing is covered, packs on packs that all I was hearing, and have working for a dealer I know what that means.... More

They WANT to sell you a car and will WORK for it. This sales department (James Pugliese & Chris the Internet guy) WANT to sell you a car. They're not like these other xxxxxxx that mark up prices stand This sales department (James Pugliese & Chris the Internet guy) WANT to sell you a car. They're not like these other xxxxxxx that mark up prices stand firm and say "take it or leave it". These guys earn your business by offering a fair price and flexibility to make the sale. They're knowledgeable and up front with the details. I was interested in a CTS. Then i took interest in a lower priced ATS at a different dealer. They BEAT the price of the ATS with the CTS! Sold below market value and definitely lower than a dealer would typically go (all for a car still under bumper to bumper warranty)! Very pleased. THEN had my old car delivered back from Oxnard to Huntington Beach so I could drive my Cadi home! Nice touch.The finance manager Daniel Ayala was the epitome of professionalism and got me through the paperwork quickly. I had concerns about a damaged rear view mirror (driver side). They assured me that the bumper to bumper would cover it and would also be a good way to establish a relationship with my local Cadillac service center. Did that this morning and like they said...covered. A very happy customer. The drive to Oxnard was worth it. Thanks guys! More

Amazing experience I had the pleasure to work with Carlos Estrada on a vehicle for my wife. Carlos had a used GMC Terrain waiting when we pulled up to look at it. He (Ca I had the pleasure to work with Carlos Estrada on a vehicle for my wife. Carlos had a used GMC Terrain waiting when we pulled up to look at it. He (Carlos) explained everything regarding the price, truck and was very professional the entire time. I ended up going ahead and taking delivery of a new 2017 Terrain. This was by far the easiest transaction that I could have asked for. The finance manager Raymundo was amazing and did not force extra stuff on me that I didn't want!!!! I would highly recommend Carlos and Raymundo any time!!!! Thank you Carlos and I will see you for my Terrain More

Satisfied Customer Service First of all I'd like to Thank Nieves for such Professional Excellent Customer Service,he takes very good care of his customers in Service Department First of all I'd like to Thank Nieves for such Professional Excellent Customer Service,he takes very good care of his customers in Service Department ,and we always leave Satisfied with Our Service..Thank you More

Absolute most un professional organization ever I bought a new truck there and from the start they lied to me - wait until I put a full page add in the Ventura County Star about how they told me my I bought a new truck there and from the start they lied to me - wait until I put a full page add in the Ventura County Star about how they told me my vehicle had serious radio and blue tooth for, the start to finish 5 people told me that it had a blue tooth. I brought the truck back and they tried to make it Like it was my fault I asked what they could do and they blew me off. Oh yes wait until the Bryan Borthers sponsor ship at I will pass out free items that state what a joke they are- I am going to give them exactly 24 hours to call me back to rectify the issue How much you wanna bet nothing happens. Ulysses was the dealer lets see what happens I will update More