Alderson Lexus

Excellent sales personal we were impressed with his demeanor and candor, we spoke on the cell phone regarding the purchase of our RX 350. We are pleased with his professiona we were impressed with his demeanor and candor, we spoke on the cell phone regarding the purchase of our RX 350. We are pleased with his professionalism. More

Fantastic people! I love Alderson Lexus! Rudy Salazar is the most helpful and knowledgeable professional at Alderson Lexus. He’s the reason we will continue to buy a I love Alderson Lexus! Rudy Salazar is the most helpful and knowledgeable professional at Alderson Lexus. He’s the reason we will continue to buy all our cars there. They are a reliable, fantastic dealership, with the best people and the best value in car buying in Lubbock. More

Great all-around Took car in for free 10,000-mile service...Rudy Salazar is friendly and took care of us. Free car wash was nice; made it rain within hours! Took car in for free 10,000-mile service...Rudy Salazar is friendly and took care of us. Free car wash was nice; made it rain within hours! More

More than expected! I took my 7 yr-old Lexus 350 in for the airbag recall and to have the auto windshield wiper sensor adjusted. As Alderson Lexus of Lubbock is nearly a I took my 7 yr-old Lexus 350 in for the airbag recall and to have the auto windshield wiper sensor adjusted. As Alderson Lexus of Lubbock is nearly a 3 hr drive from home, I requested a loaner car to use for the anticipated 5-6 hr service. To my utter delight, I didn't have to argue my case or even ask twice. Loaner car -- CHECK! In the 2 weeks leading up to my appointment, I received 3 reminder emails from Customer Care Rep Alexis Ochoa, each with a detailed explanation of the service to be performed, time, and expected use of a loaner car. Customer/Service Dept. communication -- CHECK! Upon arrival, I was greeted by a robustly happy Service Rep named Rudy Salazar, who had all the paperwork ready with my loaner car parked front and center, ready for me to drive away. Speedy check-in -- CHECK! Rudy called me promptly when the service was complete, just 5 hrs shy of when it was dropped off. Efficient service -- CHECK! Rudy greeted me near the end of his Friday workday as enthusiastically as he had when I arrived. My Lexus was staged, ready to go, and as I gathered my belongings from the interior of the loaner, Rudy had unexpectedly transferred my shopping items from the one trunk to the other, before I even stepped out of the loaner. Courteous service -- CHECK! The adjustment to my wiper sensor was not a big deal, but as my son was recently charged $50.00 labor to have his gas cap replaced at a GM dealership in Amarillo, TX, I expected to be charged for labor. There was no charge for the minor adjustment from Alderson. Fair dealing -- CHECK! As I drove away from Alderson, I was happy to see that the interior was spotless and the accumulation of bugs collected on the trip down had been cleaned away from the windshield. I drove the conveniently short distance to I27 before I glanced at my gas gauge to plan a gas stop on the way home. Surprisingly, my tank was full! Jaw-dropping thoughtfulness -- CHECK! More

Recall and service Rudy Salazar and the staff at Alderson Lexus did a great job in getting our recall addressed and our service done in a timely and efficient manner. We Rudy Salazar and the staff at Alderson Lexus did a great job in getting our recall addressed and our service done in a timely and efficient manner. We really appreciated them working with our busy schedule. More

Very patient, polite, and professional. We visited the dealership over the course of several years. Even though we never made a purchase, they were very accommodating, and would always let We visited the dealership over the course of several years. Even though we never made a purchase, they were very accommodating, and would always let us take a vehicle for a test drive upon request. We built a casual rapport with a specific sales-person who would always find time to go over vehicle details whenever we dropped by. Often times we would be there for several hours, taking up the sales-person's time, driving several vehicles, burning up the dealership's fuel, and consuming multiple cups of coffee. Never a complaint, never an attitude, never a peep; nothing but handshakes and smiles. The patience and professionalism of the dealership and the sales-person allowed us to take our time and make choices without ever feeling pressured or intimidated. We always felt welcome. This week we will be picking up our first Lexus; a 460 GX Luxury 100% fully loaded, minus the Sport Design Package. More

Great purchase experience We worked with Steve Exsparza and Tyler Bell on the purchase of our Lexus GX460. There wasn't any high pressure sales tactics or pressure. It was a We worked with Steve Exsparza and Tyler Bell on the purchase of our Lexus GX460. There wasn't any high pressure sales tactics or pressure. It was a great experience for us. If you are looking for a new automobile, Alderson is the place to go. More

Always satisified! Rudy Salazar meets me as I drive into the service department!. He is always polite, helpful and gives me confidence in the service I am going to recei Rudy Salazar meets me as I drive into the service department!. He is always polite, helpful and gives me confidence in the service I am going to receive. I am furnished a loner car when I need one. I am texted when my car service is finished. It is totally a pleasant experience. More

“Extras” in the service they provide Even if simple service, the service team and Service Advisor Rudy Salazar go above and beyond to make you feel valued as a customer. When I have a com Even if simple service, the service team and Service Advisor Rudy Salazar go above and beyond to make you feel valued as a customer. When I have a complaint about my car, they don’t stop until it is resolved to my satisfaction, then they wash & vacuum it. More

5000 mile maintenance Everyone is very courteous and helpful and were very friendly, Jessica is amazing and so knowledgeable about her job. All the employees there at Alder Everyone is very courteous and helpful and were very friendly, Jessica is amazing and so knowledgeable about her job. All the employees there at Alderson are very friendly and always making sure that your comfortable and not in need of anything. More