Alden Buick GMC

Own a 1997 Gmc Savana and 2004 Park Ave Ultra - both purchased new at Alden and both maintained entirely by Alden. I wouldn't go anywhere else for service (or sales). Service writers are very profession purchased new at Alden and both maintained entirely by Alden. I wouldn't go anywhere else for service (or sales). Service writers are very professional and the service techs are truly honest about what should or shouldn't be done. They do not waste your money. They're right up front about whether repairs are needed at that time or could wait. All the service techs are my kind of mechanics. More

My car gets me to multiple job sites and is, in essence, my office away from home. My Saturn had multiple problems and Rui was extremely helpful, polite and professional. He made my needs a priority and saw my office away from home. My Saturn had multiple problems and Rui was extremely helpful, polite and professional. He made my needs a priority and saw me immediately. While in service Rui kept me informed of what was happening as he and a technician made the extra effort to salvage what they could. This meant that we could avoid ordering and waiting for a replacement part, which would have cost additional time and money. Further, Rui went out of his way to accomodate my last minute need for a replacement car. The bottom line is that my car was barely running on Thursday. It is now back to 100% (well, almost... it is a Saturn, after all) and I was on the road again within 24 hours. That surpassed my expectations. More

Fabulous service dept and body shop. I've bought three new trucks from Alden in the past 2 yrs and the experience has been wonderful. From the sales department to the service departmart everyone is helpf new trucks from Alden in the past 2 yrs and the experience has been wonderful. From the sales department to the service departmart everyone is helpful and does great work. When my truck was vandalized and needed body work, the guys at Alden not only did a great job, but did it quickly, worked with insurance and made a bad situation a little bit easier. In today's day and age of law suits and poor customer service, it is a pleasure to find a business that you can trust and where things can be done on a handshake and a man's word. Customer for life. More

The service and the service advisers are all ways going out of the way to make sure my needs are taken care of. I have been a customer of this dealership since 1984 and have enjoyed doing my new car buying out of the way to make sure my needs are taken care of. I have been a customer of this dealership since 1984 and have enjoyed doing my new car buying there.The owner seems like he knows all of his customers.This is something that I like.Karen Belanger has been my advisr for about 13 years and I prefer to have her wait on me because she does a great job. More

I have brought my 2 Toyotas to Alden for MA inspections and maintenance service for several years. I have always been very impressed with the promptness and courtesy of the staff in the service department and maintenance service for several years. I have always been very impressed with the promptness and courtesy of the staff in the service department.When a repair is needed, the procedure is explained fully and the total price is told up front. Every effort is made by the staff to help the customer (ex. shuttle service back home, and in my case, a pick-up at home the following morning when the car was kept overnight at my request. Alden really cares about customer satisfaction and makes every effort to help the customer in every way! VERY NICE PEOPLE!! More

Professional staff. Excellent customer service who went above and beyond to make our buying experience a pleasure. Great overall experience. Based on my experience with the sale and service of my car over above and beyond to make our buying experience a pleasure. Great overall experience. Based on my experience with the sale and service of my car over the time I've dealt with Alden I will be buying my next car from Alden.. More

A girlfriend of mine referred me to this dealer years ago and I’ve never been disappointed. The sales staff has always treated me with fairness, patience, and respect, and the service team is both honest an and I’ve never been disappointed. The sales staff has always treated me with fairness, patience, and respect, and the service team is both honest and efficient. I’ve recommended this dealer to friends in the past and I will continue to do so in the future. More

Shopped here for their top of the line SUV and ended up VERY disappointed. Went through phone calls and emails (yes I document everything) to ensure I would get the right deal when going to the dealership, VERY disappointed. Went through phone calls and emails (yes I document everything) to ensure I would get the right deal when going to the dealership, and when I got there...the price changed by over 2300.00. 5 hours of wasted time and the usual we are only making 500.00 on this car line. Avoid the trap and get a confirmed quote in writing from the sales manager in email before coming. My quote came from a sales associate...doesn't count More

As is the case with most dealerships, they will have their hand planted firmly in your wallet from the moment you step foot onto their showroom until you sign the contract. In my case, Tony agreed to in their hand planted firmly in your wallet from the moment you step foot onto their showroom until you sign the contract. In my case, Tony agreed to include taxes in my down payment, but when it came time to write up the financial paperwork, he suddenly had no recollection of the conversation.<br>The other thing that left a bad taste in my mouth was when Dave, the finance manager, called me the day after I bought my truck and informed me that I had to drive back because of a mistake that I had made when filling out the loan paperwork. Maybe it's just me but doesn't he get paid to make sure the paperwork is correct before the customer leaves?<br>This wouldn't have been so bad except that I live an hour and a half from the dealership and when I did drive back, it amounted to me scribbling over top of what I had already signed.<br>Also, I made an appointment ahead of time to see the vehicle but had to wait when I got to the dealership because one of the salesmen was driving it and had left it at home. Great coordination.<br>Overall, the staff I dealt with was very arrogant and sneaky and I would not recommend this dealership. More