Albrecht Subaru of Wakefield

Great sales staff, great product. I was in the market for a new Subaru but hadn't made my mind up. Mark helped me narrow my choices and was extremely helpful throughout the process wit I was in the market for a new Subaru but hadn't made my mind up. Mark helped me narrow my choices and was extremely helpful throughout the process without making me feel pressured, as is typical with many dealerships. I ended up with a 2016 Impreza that I am very happy with. More

Good online buying and with Perry to finish deal Worked with Donovan online to get a price we were happy with on an Impreza Hatchback for my friend. Showed up at dealership and sales person Perry wa Worked with Donovan online to get a price we were happy with on an Impreza Hatchback for my friend. Showed up at dealership and sales person Perry was there to complete the transaction (online team hands off to sales people to complete transaction). Price didn't match quoted price in computer system but Perry got it resolved quickly (he was able to pull up the email with the correct price). Completed transaction next day after end of business day and while vehicle could be legally driven for 7d, asked Perry to complete registration and get a sticker before delivery. He was nice enough to come in on his day off to get the car registered fully and get a sticker and he is dropping off the vehicle at my friend's house since he wasn't going to be able to make it in during the time Perry was coming in on day off to wrap this up. Thought Donovan, Anna and Theresa in online group provided a reasonable price on vehicle and enjoyed working with Perry on this transaction (he is very real and will tell you what's on his mind). Online team was super responsive to both emails and phone calls. Btw, dealer has higher than average doc fees ($489), so make sure you take this in to consideration when comparing their out the door cost to other dealers. All in all, I thought we were treated very fairly on this transaction. More

Great car buying experience!! I went there early April for a 2016 outback and met Max Shaffer. Max was an absolute gem of a sales person. He understood my requirements and explaine I went there early April for a 2016 outback and met Max Shaffer. Max was an absolute gem of a sales person. He understood my requirements and explained all options. And since the new 2017 outback was suppose to be out in June we ended up ordering a 2017 from factory. Every step of the ordering to delivery process Max watched it over and kept me informed. They applied the discount they were giving me on a 2016 to my 2017 order. Overall a great experience. More

Excellent John Cheshire greeted us at the door on our arrival, and drove our experience smoothly from start to finish. He is knowledgeable, funny, and effective John Cheshire greeted us at the door on our arrival, and drove our experience smoothly from start to finish. He is knowledgeable, funny, and effective. More

Best Car Buying experience ever! I had contacted the dealership via email for an E Price on a vehicle. Received an email with a very good price, so we decided to go and and test driv I had contacted the dealership via email for an E Price on a vehicle. Received an email with a very good price, so we decided to go and and test drive a Forester. Before taking a test drive, Frank pointed out several of the safety features of the SUV. Frank is very knowledgable and answered all questions with ease. Since we are both tall, headroom is of concern, but there is plenty of headroom even in the back seat for large adults. Visibility was a also an issue, but it far exceeds the CRV and RAV4 we test drove, and we were quite impressed with how quiet the ride was even on the highway. We decided to purchase the vehicle right after the test drive and the E Price was honored, no haggling, no pressure. The whole process took less than 2 hours. When I picked up the car the next day, Frank spent about 45 minutes going over all the features of the vehicle (sometimes twice), and was very patient explaining everything. It was a great experience. I LOVE MY SUBARAU! More

Professional Dealership/Professional Staff The whole process from trading my older Subaru to buying my new one was painless . Mark was very professional, respectful and competent. This was abou The whole process from trading my older Subaru to buying my new one was painless . Mark was very professional, respectful and competent. This was about my 10th car purchased from this dealership and have never been more satisfied. The complete transaction went very smooth and easy. Mark took his time with all my questions and delivered the car on time and nothing left to be done. I was very pleased and very impressed. More

Unparalleled service - from start to finish! My daughter, Courtney, is a proud owner of a new vehicle, 2016 Subaru Crosstrek, purchased on 7/22/16 at Subaru Wakefield. This dealership deserves ac My daughter, Courtney, is a proud owner of a new vehicle, 2016 Subaru Crosstrek, purchased on 7/22/16 at Subaru Wakefield. This dealership deserves acknowledgment in every way possible because of the exemplary manner they hold their business, I conducted my car purchase search - strictly via internet - due to the fact that we live in Arizona, and my daughter will be working in Boston. My search ultimately narrowed me down to 3 dealerships in Boston and surrounding areas. What set Wakefield Subaru apart and ultimately earned my business was purely based on the 3 cardinal rules on customer service: 1) efficiency - this dealership was quick and prompt to answer emails and questions that I had 2) honesty - I never felt I was being lied to while dealing with Wakefield Subaru. Unfortunately, I can't say the same for the other dealerships I've encountered. 3) Be polite and respectful - my daughter and I felt well taken care of when finalizing all transactions with Wakefield Subaru. They were kind, accommodating, and truly made our car buying experience so incredibly easy and stress-free! Anna Rosa - thank you, Anna, for responding quickly to my emails. You had the most replies from all of the dealerships I reached out to. A+++++ on this. The other dealerships replies were impersonal, and some didn't even know how to reply properly to a general email inquiry :( Teresa Evangelista - thank you for working with Anna as well! I felt like I was dealing with a long time friend (!) and you were sincere and honest with your numbers. Thanks for making it happen! I am sorry we did not get to meet you and Anna in person that day. Perry Mallias - Perry was the 'front' of Wakefield Subaru, the person we actually sat down and met with after all the internet/phone/email communications were done. Even though we had a late arrival - on a Friday - he did not make a big deal out of it! He was very personable, well mannered, kind, approachable, and made sure we were comfortable while waiting for the papers/financing to get processed. Perry took his time to show Courtney the functionalities of the vehicle, and I thought that was great customer service experience! Mike Tarasuik - he's the manager, and he came and approached us several times, making sure we were comfortable while waiting. Kenny Bettano - thank you for giving Courtney a lesson on how Service Plans work - without pushing! You made her feel she could do this all by herself, going forward. Thanks! On behalf of my daughter, Courtney, I would like to congratulate Subaru Wakefield for doing a SUPER JOB in the car dealership business! This is what car buying experience should be! Your efforts have been noticed and I am happy to sign my name on this testimonial - and I approve sharing this testimonial on your Social Media. Sincerely, Mia Torres (and Courtney Torres) Scottsdale, AZ More

Rough purchase experience Found the right car and thought I got the right price but had to take several (3) trips back to dealer the to resolve inspection failure and IOUs from Found the right car and thought I got the right price but had to take several (3) trips back to dealer the to resolve inspection failure and IOUs from closing. Further It took 3 months for dealer to ask if I am a satisfied customer. I would have expected that question would be asked much sooner to avoid the dissatisfaction I had. More

GREAT DEALER, GREAT CAR I am most pleased with Wakefield Subaru in handling my purchase of a new Legacy. They are competent, knowledgeable, and, most importantly, friendly. I am most pleased with Wakefield Subaru in handling my purchase of a new Legacy. They are competent, knowledgeable, and, most importantly, friendly. The purchase process was such that I felt I had a professional consultant working to inform me and help me decide. This is my first purchase from them - but not the last.. I am most pleased with my selection of a Legacy, but was tempted by the rest of the line - all wheel drive all the time and a terrific safety rating. More

Best Dealership - Extra-ordinary Staff Dealing with Subaru of Wakefield was a positive experience. My husband and I now have 2 new cars because of the Staff (1 new, 1 leased). Our sales exp Dealing with Subaru of Wakefield was a positive experience. My husband and I now have 2 new cars because of the Staff (1 new, 1 leased). Our sales expert, Max Shaffer, went out of his way to ensure that we bought exactly what we wanted/needed. Max is knowledgeable, professional, and truly caring. person. In fact, the rest of the staff also made sure that all our needs were met. AND Max and other members brought up issues to consider that we didn't even think of. We highly recommend working with this dealership. I promise that you will be glad you did! The new Subarus we now have are a joy to drive, offering us many quality options. Of course, the cars are "special." Max and other staff members really listened and responded to all our questions, giving us the best possible answers. We look forward to working with these wonderful people. Wakefield Subaru is, indeed, top-notch. To Max and the other staff members: Thank you for making our experience comfortable, reasonable and truly worthwhile. If you are looking for a Subaru, do NOT hesitate to go to Wakefield Subaru! (Bless you all!) Janet and Jacob G. More