Albrecht Subaru of Wakefield

I had a truck with a decent amount of negative equity (high gas prices and a slow construction market will do that) that I wanted to trade for something smaller with better fuel economy. I'd read all th (high gas prices and a slow construction market will do that) that I wanted to trade for something smaller with better fuel economy. I'd read all the posts here for this dealership, most of which seemed to contradict the multiple positive experiences my father-in-law has had over the past six or seven years here with his two purchases and multiple service visits. My interactions with Subaru of Wakefield began with a Monday email to Jon Coill (internet sales manager) seeking a lease quote on a new Impreza assuming 2K in negative equity on my trade. I asked him to specifically quote an exact vehicle from their stock for 10k miles over 36 months with 1st payment only due at signing and all taxes/fees included in the price. It took him under an hour to get back to me with a really competitive price quoted exactly as I'd requested. No games, no upselling, no foolishness. My wife drove our truck to the dealership while I was at work so they could evaluate it, and I then negotiated a deal over the phone with Scott and Jon. If it hadn't been for the trade, we could have sealed the deal via emails...finally, a dealership that gets it! I've found that each of the folks I worked with knows the Subaru product line very well, and they took the time to go over everything regarding my new car before I walked out the door. As with any dealing with any business, I have two things I'd suggest be improved for future customers (though, they are minor in my mind): 1) Before my wife (and young children) brought the trade down for valuation, I'd asked how long she'd need to be there for the entire process because she'd have the kids with her. The estimate was 20 minutes, but she was there about 90-100 minutes or so. We knew 20 was too good to be true, but the process dragged on longer than we had anticipated. 2) I was not told until I picked up my vehicle that they do not do inspections, so I'd have to bring the car to get inspected within seven days. They didn't offer to pay for it, and to be fair, I didn't make a stink because I didn't want to sour an otherwise smooth deal. I'm thinking that they could have taken the car out for a sticker before I got there or at least offer to pay for it, but they didn't. I chalked it up to "now I know." Subaru of Wakefield has good inventory, a friendly and knowledgable sales staff, a professional and efficient finance person, and they understand that many customers these days love to transact business electronically whenever possible. I fully intend to send others there and will be bringing my new car back for service. More

I have purchased many cars over the course of my lifetime and I can now say that I've had a great experience doing it. John Coill and Perry Mallias tended to my every request at every stage of the experienc and I can now say that I've had a great experience doing it. John Coill and Perry Mallias tended to my every request at every stage of the experience. There was no limit on the amount of questions I could ask and I'm certain if I call back with more now they will still be glad to answer them. When I said I wanted to drive another car to make sure it drove the same as mine John said, "You can drive a hundred of them if you like!" Perry went over everything with me when I purchased, unlike every other time in my life where I just signed something saying they did, and when I asked them to show me they really didn't know how to explain it. He walked me through the Blue Tooth programming too! It was the first time I was quoted the price, in an email too, and never felt the need to try and get it lower. I knew the "Hold Back" on the car from having the Consumer Reports information, they knew I knew it, and every single thing they expressed about the car's options and costs were accurate. Many of my neighbors have told me how good they are too and if the experience of owning a Subaru is what I'm expecting it to be, I may turn out to be a lifelong owner and always purchase from these people. And I have no intention of getting it serviced anywhere else! More

This is the first time I have purchased a car on my own. Both Jon and Perry were extremely competent and helpful. Gave me a sense of security and reinforcement that I had come to the correct dealership. T Both Jon and Perry were extremely competent and helpful. Gave me a sense of security and reinforcement that I had come to the correct dealership. They were exellent. I very much appreciated their expertise and assistance More

Wakefield subaru used this old time trick of quoting low to lure customers in first, intentionally withholding important information. Jon Coill claimed that every dealer does it this way, but no, you are th to lure customers in first, intentionally withholding important information. Jon Coill claimed that every dealer does it this way, but no, you are the only one I saw. Started with such a bad first impression, I wanted to get out as soon as possible so our talk ended fast. While waiting, I heard heated discussion between Jon with another customer who does not speak fluent English. The way he talked to that customer also helped me make up my decision. To be fair, one other staff I met was friendly. More

Took my 2005 WRX into them to replace the small "speedo" gear in the transmission. Despite being a labor intensive and involved repair the final bill of $1,000 was less than I was expecting based o "speedo" gear in the transmission. Despite being a labor intensive and involved repair the final bill of $1,000 was less than I was expecting based on discussion at NASIOC.com. The service people were nice and friendly both on the phone and in person when I dropped it off. I've put 900 miles on the car in the week since picking it up on trips to Maine and Vermont and the car's worked fine. Only complaint was their estimate of when it would be ready which was pushed back twice. More

By far, Wakefield Subaru is the most unprofessional and unethical dealership with which I have dealt in the 40-plus years that I have been driving. The salesman (Al) was condescending and sexist. The own unethical dealership with which I have dealt in the 40-plus years that I have been driving. The salesman (Al) was condescending and sexist. The owner (Sal) was sexist, rude, unprofessional, and unethical. Only the manager (Mike) appeared to be decent. The salesman and the owner promised to provide, at no additional cost, "extras" that do not even apply to the vehicle model in which my mother expressed an interest (and eventually purchased at North Reading Subaru). They contradicted each other relative to the "extras" and required fees, for example. The owner yelled at us and told us to leave when I asked him to justify why he had increased the price to which he had agreed earlier in our conversation. I doubt that he has the stones to communicate in that way with a male. Stay very far away from Wakefield Subaru. For professional, ethical, and knowledgeable treatment, deal with North Reading Subaru. More

My wife and I were shopping for a 2011 Azurite Blue 2.5i limited without the moonroof option. Subaru of Wakefield had on in their inventory. Contacted them via email and was given a quote. Went to the deale limited without the moonroof option. Subaru of Wakefield had on in their inventory. Contacted them via email and was given a quote. Went to the dealership on Thursday, 1/5. We live in So. NH, so it was a 1.50 hour drive for us. Met with the salesperson, Chris and then the sales manager, Mike Bruno. Worked out a deal to trade our 2007 2.5i limited with 94K miles on the new 2011 2.5i limited. Had to negotiate to get what I thought was a reasonable trade, $12,300. Asked the sale manager if I could think about it over night. "No problem". Call the salesperson in AM and let him know. Salesperson arrived at 11:00am and I called at 11:10am and accepted the deal and left a $1000 deposit. Thought we were good to go until sales guy calls at 3:30pm on Friday afternoon. Says the GM,Sal Barbagallo, said were are "thousands" off on the trade value! Did not provide any other details, refused to re-negotiate. Just our experience, YMMV. More

I requested price quotes from Subaru of Wakefield and two other local dealers with higher DealerRater ratings through Edmunds.com. Edmunds does not provide the dealers with the options you check off on the E other local dealers with higher DealerRater ratings through Edmunds.com. Edmunds does not provide the dealers with the options you check off on the Edmunds pricing punch list, so initial responses were non-specific. After sending my list of required features by return email, Subaru of Wakefield (Jon Coill, Internet Manager) came right back with an excellent and clear quote. Dealer B called me with a quote just a few hundred dollars higher, but then emailed a quote that was $400 higher than his first quote; he ignored my request for an explanation, and didn't bother to answer several other questions. Amazingly, Dealer C wouldn't quote at all by email; the sales manager basically took over from the Internet coordinator and tried to drag me into the store -- no different than if I just walked onto the lot in the first place. There was no such baloney with Jon Coill. In addition to the excellent price, he located the exact car I wanted sooner than I expected and it was delivered when promised. Perry Mallias (Sales Consultant) spent all the time I needed in test drives before and after the sale and in going through the final orientation and paperwork process; he chased down my new registration, both faxed and mailed it to me, and even offered to take me to the inspection. Neither is pushy. Both are friendly and helpful with everything. They are a great team. Subaru of Wakefield beat the other dealers hands-down, for me anyway. More

This was the final dealership I shopped in my search for a 2011 Subaru Legacy 2.5i premium. So much for save the best for last. My salesman was nice, but he never stopped talking about how good of a salesma a 2011 Subaru Legacy 2.5i premium. So much for save the best for last. My salesman was nice, but he never stopped talking about how good of a salesman he was and all of his accomplishments. While we were working on figures, he answered a call from a person interested in coming in for a test drive. Al asked him if he was interested in buying today or just taking the car for a ride. When the customer told him he was only interested in a test drive, Al told him he should come in another day because the showroom was packed and there would be customers lined up for sales until close. There was actually only one other person in the showroom. I had already done all of my research and test driven the Legacy, all I was there for was to crunch numbers and to see if they could beat the price quoted to me by another dealership. I waited over an hour for the sales manager to come up with a figure, and before he even brought the paperwork over Al told me "I already talked to the sales manager about your quote when you came in and he said there's no way he's going to match the price you gave me. He has to answer to the owner and we're just not going to do it, but let's see if we can get the numbers close to where you want them." Thanks for wasting my time, you could have told me that up front and spared me an hour. The final price of the car was over $1000 more than any of the other five dealerships I had shopped. They also insulted me by offering me $2500 less for my trade-in than the lowest offer I received elsewhere. I walked out and went back to the dealership I felt gave me the best experience and purchased my brand new Legacy for exactly the price I wanted, with all of the options I wanted, and I didn't have to put a cent down. I would only recommend this dealership if you want a place that will play games and insult your intelligence, otherwise don't waste your time. More