Albrecht Subaru of Wakefield

It's a car dealership I don't have much experience with buying cars at dealerships but my experience at Subaru Wakefield was pretty much what I imagined it would be. That b I don't have much experience with buying cars at dealerships but my experience at Subaru Wakefield was pretty much what I imagined it would be. That being said, I could imagine it being a whole lot worse which is why I am clicking "recommend." They will play all the games that you would expect a car dealership to play. They will try to deflect your counter-offer because the Sales Manger is in a meeting, they will take forever getting a response from the Sales Manager as if this isn't something they do dozens of times a day, they will say whatever it is they think you want to hear even if they contradict something they previously said, they will play the "four square" game even after you repeatedly and explicitly state that you are only interested in negotiating sales price, they will try to do every little obnoxious thing that makes the car buying process terrible other than just talking to you like a reasonably intelligent person. Even when you think that you have things settled they will hand you off to the finance guy (I don't recall his name, he's a young guy) who will try to pull something over on you again, even feeding you unnecessarily factually inaccurate information (for me it was about the doc fee) that only serves to irritate you more on your way out the door. As previous reviews mentioned, Finance Guy doesn't make any eye contact, is very rushed and in no way makes you feel comfortable about what's going on. All in all it seems like a pretty straightforward car dealership, the operative words being "car dealership," so go in with that expectation. Fortunately, it's a Subaru dealership so you shouldn't have to go through the process again for a long time. More

20 satisfied years One day to get a good deal on a car . Then 5+ years of great service by Christine and her efficient and friendly service crew. Seamless sales and serv One day to get a good deal on a car . Then 5+ years of great service by Christine and her efficient and friendly service crew. Seamless sales and service. Many well meaning friends tell me to avoid dealer service because of cost but I've had years of trouble free service at Subaru of Wakefield while I've heard horror stories galore from the same good friends. More

Excellent shopping experience They were kind, efficient and they gave me the best price of all the 5 dealers I contacted. I left feeling I had got the best possible deal. They were kind, efficient and they gave me the best price of all the 5 dealers I contacted. I left feeling I had got the best possible deal. More

Excellent Everyone was extremely helpful. Especially Al Mazin. I've been dealing with him for over 10 years. Every time I have had service needs Chrisrine was Everyone was extremely helpful. Especially Al Mazin. I've been dealing with him for over 10 years. Every time I have had service needs Chrisrine was right by my side all the way. More

Friendly, honest, and refreshing From the moment we stepped onto the lot, we could tell this was a different kind of car buying experience. We were immediately warmly greeted by John From the moment we stepped onto the lot, we could tell this was a different kind of car buying experience. We were immediately warmly greeted by John Cheshire, one of the sales staff. John's relaxed and friendly demeanor put us at ease. It was easy to tell that he enjoyed working at Wakefield Subaru, and that he had vast experience and knowledge of the vehicles. My wife and I had understandable trepidation about the whole car buying experience, but the entire process did not feel like any pressured sales tactics, including the finance staff member Ken. All of the various options were clearly laid out, and there did not seem to be any judgements made on our decision whether to accept something or not. We met their service staff and all were very friendly. We especially thank John Cheshire for his cordial honest professionalism and interpersonal skills helping us through the process. More

12K service for 2016 outback was met at the car by Maggie who took my mileage and efficiently took my info and wrote up my concerns. one hour later, my car was ready, service done was met at the car by Maggie who took my mileage and efficiently took my info and wrote up my concerns. one hour later, my car was ready, service done, recall attended to, and minor window problem addressed. stressless. More

Reasonable dealer Low stress experience which was nice. I am ready and able to haggle to get the best price but I would prefer not to. I visited a few different dealers Low stress experience which was nice. I am ready and able to haggle to get the best price but I would prefer not to. I visited a few different dealerships before settling on Subaru of Wakefield. I had a fair amount of back and forth on the phone with them to agree on a price. Although they did try to upsell me a little it was less than other dealers and they honored the price I was quoted. Perry was very helpful and the whole process happened with minimum drama. I would certainly recommend them if someone was looking for a Subaru. More

Just great! I would like to congratulate John Chashire for his excellent costumer service! I really appreciate the time and care he dedicated to meeting my needs I would like to congratulate John Chashire for his excellent costumer service! I really appreciate the time and care he dedicated to meeting my needs and expectations. I will surely recommend him to friends! Thank you, John! More

Excellent from start to finish From my initial emails to Crosstrek purchase and now service, my experience at Subaru of Wakefield has been excellent. They were willing to work with From my initial emails to Crosstrek purchase and now service, my experience at Subaru of Wakefield has been excellent. They were willing to work with me on the price of the new vehicle and the value of the trade-in. They were thorough in showing me how the car worked and seemed excited for me to drive it off the lot. They have been great about keeping me informed about scheduled maintenance and service updates. The dealership is lovely, easily located off route 128, and everyone there is friendly. The only downside to my experience was working with the finance representative. I felt rushed through the process and I wasn't convinced that he presented me with all of the options. In the end, I decided to go elsewhere for financing, which delayed my purchase of the vehicle. More

Great car-buying experience We were really apprehensive about going car shopping, but our experience with Subaru of Wakefield was great. We appreciated that the website had the We were really apprehensive about going car shopping, but our experience with Subaru of Wakefield was great. We appreciated that the website had the entire new car inventory online, with the dealer invoice price listed. We essentially chose the vehicle we were pretty sure we wanted prior to arriving at the dealership. Once we did visit, John Cheshire was our sales rep... he was extremely courteous and low-pressure, gave us all the additional information we needed, and accommodated our schedule to meet us at the dealership in the VERY early morning to pick up our new Outback. We feel that we got a fair price with no haggling or aggravation whatsoever. Highly recommended! More