Albrecht Subaru of Wakefield

Great Dealership!!! We would like to commend on excellent work provided by Jason Plante on 11-01-2019 and 11-06-2019 His attention to all our needs and personal intere We would like to commend on excellent work provided by Jason Plante on 11-01-2019 and 11-06-2019 His attention to all our needs and personal interest in us was more than one could wish for. Jason truly knows what he is doing. He has been very polite, personal, and pretty intuitive about how to handle customers, whether they needed extra attention, a little motivation, or just words of support. Jason is very patient and really easy to get along with! But most important, Jason is a real HUMAN BEING who sincerely cares about customers. Jason's positive and enthusiastic attitude, his knowledge and professionalism, his genuine friendliness, patience and attentiveness really helped us. We are sure that his work will be commended by his superiors. People like Jason represent the best of Subaru of Wakefield and we will definitely recommend Jason to our friends looking for a new Subaru. Thank you for the great experience buying a car at Wakefield Subaru! Sincerely, Vera and Boris Tsirelson More

Subaru Crosstrek I recently bought a Subaru Crosstrek and Al was my dealer. I honestly cannot say enough good things about him, as he made the experience easy, enjoyab I recently bought a Subaru Crosstrek and Al was my dealer. I honestly cannot say enough good things about him, as he made the experience easy, enjoyable and accommodated every need of mine. If you are looking to purchase a Subaru I highly recommend Al as your dealer! More

Fast and exceptional I was intrested in a few cars that were listed online. Teresa Evangelista Answered many of the questions that I had prior to making the hour drive t I was intrested in a few cars that were listed online. Teresa Evangelista Answered many of the questions that I had prior to making the hour drive to wakefield. Arriving at the dealership was very calming as they didn't have sales people out there jumping down your throat as soon as you got out of your car. Once I got there I was set up with Andrew Fenno in sales. He was very laid back with no pressure. He was very straight forward and was very accommodating as I had my 4 and 7yo in Tow. The kids were able to hang out in a small kid area and have a few bags of popcorn with some water. After coming to a excellent deal I was handed off to Chris Robertson the business manager. Again there was no pressure to purchase any extra warranty or anything of the sort. He was very straightforward and professional. I searched for about a month for the right vehicle and I am glad that I made the one hour drive down to Wakefield to Subaru. More

excellant outstanding customer service we found our PERFECT SUBARU , thanks to Mr Billy Calandrello of Wakefield Subaru. After going to many other dealerships and dealing with their rude be we found our PERFECT SUBARU , thanks to Mr Billy Calandrello of Wakefield Subaru. After going to many other dealerships and dealing with their rude behavior, we were about to quit looking for one. On our last ( but should have been our first ) dealership ,Subaru of wakefield we were greeted by a wonderful salesman Billy Calendrello, . Instantly shook our hands and seated us at his desk. Smiling and happy and pleasant , he asked us how he could help us , talking with him he helped us discover our car a beautiful blue 2016 Subaru forrester . What a delight he was , there was no doubt we made the right decision with him. Expertise and knowledge of the car was evident with him and reassurance of the quality of Subaru was outstanding with him. A truly great salesman and a credit to the SUBARU family . Thanks Billy, Steve and Carol Tomaselli More

March 2019 lease I am late in sending a review regarding my experience with your dealership. Christian Francois was instrumental in helping me with the trade on 1 Out I am late in sending a review regarding my experience with your dealership. Christian Francois was instrumental in helping me with the trade on 1 Outback and leasing a new one. The Outback is a great car and the safety features are second to none. My car will be in soon for it’s 6K service. Thank you Christian. I have always been treated well in the service department too. The waiting areas are comfortable and the whole staff is pleasant. More

It all started with Al Mazin I recently purchased a 2019 Subaru Outback from Subaru of Wakefield, and I couldn't be happier. Al Mazin was the salesman. He made what can be a stres I recently purchased a 2019 Subaru Outback from Subaru of Wakefield, and I couldn't be happier. Al Mazin was the salesman. He made what can be a stressful experience, enjoyable, from start to finish. Can't say enough about the job he did. If you're looking for a Subaru, find Al! More

Would not trust this sales force. A first time new car buyer, It was explained to Kenny and Billy immediately that the purchase was contingent on being able to take ownership of the ve A first time new car buyer, It was explained to Kenny and Billy immediately that the purchase was contingent on being able to take ownership of the vehicle by a specific date, and that the monthly payments had to be under a specific dollar amount. We had already worked with another dealership and had a car lined up that could meet those criteria, but My daughter was a little more interested in a Subaru. After working with Kenny and Billy, they assured us it could be done. Although the color vehicle would have to be brought in, Kenny promised in his most convincing and sincere manner that he would not let us down (I accompanied my daughter In case she needed someone to co sign to get a better interest rate. However, my daughter was offered the lower rate with no questions asked.) Only after returning to the dealership after work on a Sunday, over a week later, after the deadline that she needed the vehicle had passed, and finding it was not ready, and then returning home, did she find out she wasn’t eligible for the lower interest rate! Not only was the car not ready, it was going to be thousands of dollars more costly! Kenny had sold us a line of BS, and Billy was totally unable to do anything to help us. That caused me to have to travel two hours back to co sign (which could have been done when I was originally there! ) When we returned to pick up the vehicle, which we were told would be ‘quick’ it was a organizational mess! There were three separate sales slips with three different prices with different VIN numbers and even interest rates were different. It was like a shell game! Fortunately my daughter picked up on it and the correct papers were re written. All of this cost her thousands of dollars in car rentals, air fare, and missed work. And when I complained to the manager of the dealership, not only did he not apologize, he tried to shift the blame! I would never do business with this dealership again. I hate to even give them a 1. The only positive in all of this was the young woman who worked as a greeter in the dealership, who, in the midst of all these frustrating and incompetent people, was warm and attempted to be helpful, although there was nothing she could do. More

HORRENDOUS If I could give then ZERO stars, I would. I don't have the energy to get into my entire story, but I'll suffice it to say that I was treated SOOOO bad If I could give then ZERO stars, I would. I don't have the energy to get into my entire story, but I'll suffice it to say that I was treated SOOOO badly in both the service and parts departments. I wrote a factual Google review. Then, because I had no choice but to take my car back to a Subaru dealer, against my better judgment, I called Subaru of Wakefield back to see if I could get a loaner car while mine was being fixed. I asked for the service manager, thinking I couldn't possible be treated as badly by the manager as I was by his underlings. Boy, was I wrong!! Nemo, the service manager got on the phone. One of the first things he did was bring up my google review. I was shocked, it was as if he'd JUST read it, since he recognized my name. He almost immediately said to me "I read your Google review, and here you are, bad-mouthing us on one hand and looking for help on the other." All I could reply was "wow!" He replied "yah, 'wow' is right. There are plenty of other Subaru dealers you can give your business to". I was in shock... It took me three days, but I'd finally reached the store manager, Sal Babagallo, to report my horrendous encounters with his staff. Surprisingly, he was just as rude himself, questioning ME and practically calling me a liar... I'd rather junk my (fairly new) car than to ever have to step foot in there again. I don't know how they stay in business. If you want to be treated badly and you don't really give a hoot if your car is correctly diagnosed, then go to Subaru of Wakefield. I'll be driving over an hour, but I'll will be taking my business to AUTOFAIR SUBARU OF HAVERHILL, where the customer service has been exemplary. They listened to me and therefore correctly diagnosed my car. Their customer service is excellent. Check them out. They know how to listen and correctly diagnose a car, and they certainly know how to treat people right. More

Great Dealership! Al Mazin worked with me to get me a trade in on my old Subaru and my new car in the time frame I wanted. Very happy! Al Mazin worked with me to get me a trade in on my old Subaru and my new car in the time frame I wanted. Very happy! More