Albrecht Subaru of Wakefield

Awesome Effort - Truly listened to voice of the customer I am a repeat customer to this Dealership. My prior purchase was over eight years ago. The purchasing experience was excellent then and has only got I am a repeat customer to this Dealership. My prior purchase was over eight years ago. The purchasing experience was excellent then and has only gotten better. And as I have experienced over the total life and cost of owning a Subaru Outback, the service team is one of the primary reasons I came back to this dealership. Remember its 8 plus years of service and 232K miles in addition to the quality of the product. The sales team member was very engaged with me and always listening to what my needs were and what were my plans for purchasing a new Subaru. He worked hard with me to discover what was available in the portfolio of Subaru products that best met my needs. He supported me in solving the gaps of where I was with my older Subaru and what might be the best option going forward. Remember I wanted to be at 300k and in the next Subaru advertisement. Bottom-line he was very patient with my process and my questions. Ultimately we came to the conclusion that a new Premium Outback was my best fit. He was very active in the execution of the negotiation process and extremely knowledgeable in the delivery and transition of the new vehicle into my hands. More

Leasing a car made easy I went to buy or lease a Subaru and decided to lease. There was no pressure like other car sales people. Everyone from sales to service was friendly a I went to buy or lease a Subaru and decided to lease. There was no pressure like other car sales people. Everyone from sales to service was friendly and all seemed happy. When I picked up my car it was already To go with a full tank of gas and an Inspection Sticker More

Fantastic experience Wonderful experience. No pressure at all to make a purchase. They were wonderfully helpful and accommodating. They worked really hard to make sure Wonderful experience. No pressure at all to make a purchase. They were wonderfully helpful and accommodating. They worked really hard to make sure that we left happy. When our lease is up, we'll be back for our next car! More

Great experience. I give this dealership a five star rating because the car I bought got there in two days and the employee Perry M. Treated us really well with respect I give this dealership a five star rating because the car I bought got there in two days and the employee Perry M. Treated us really well with respect,and kind words, and helped me find the right car for me. He treated my kids like family and offered them popcorn and drinks and just made us feel really comfortable! I want to thank him for being so kind! And also the sales agent who does the final purchase was really kind too. He explained everything in detail and answered all my questions. Excellent customer service! More

Outstanding Salesman My salesman Al Mazin was awesome. I had just come from another dealership with a very bad taste in my mouth from a very arrogant salesman. Al took the My salesman Al Mazin was awesome. I had just come from another dealership with a very bad taste in my mouth from a very arrogant salesman. Al took the pain away! It was immediately clear that he had my interests in mind. He was fair and upfront about everything from start to finish. I highly recommend this dealership and in particular Al! More

Great Experience with one cloud. I went to Subaru of Wakefield to look at a used 09 Honda Fit. Mark was great with setting up a test drive, and took me through the car, while being f I went to Subaru of Wakefield to look at a used 09 Honda Fit. Mark was great with setting up a test drive, and took me through the car, while being friendly. He didn't pressure me, and in fact even when one of the managers pressured me a bit, Mark reminded me that I could sleep on it. He was a trustworthy salesman (didn't think they existed - and that's coming from a former salesman). In the end, I got a great deal that I couldn't pass up. About 20 days later, my car started rattling. I knew that there was the lemon law warranty (not the technical term), so I brought it to the dealership. Christine from service was fantastic, she immediately mentioned how since the car was so new, all I'd have to do was pay the $100 deductible, and the rest would be covered. An hour later, I went back to the desk, and Christine had some unfortunate news. The compressor was busted; which wasn't a safety part, so wasn't actually covered. She apologized, and waived the $100 fee. Unfortunately it was going to be a $1,100 repair. Overall, it was a great experience, everyone did their job great. It was just unfortunate that something broke so soon after - I guess I should have brought it to my own mechanic to have him take a look ahead of time. More

Great Perry knows his stuff and was a pleasure to work with. He came in on a day he wasn't scheduled to work to finalize my purchase. Perry knows his stuff and was a pleasure to work with. He came in on a day he wasn't scheduled to work to finalize my purchase. More

Excellent customer care. I have purchased two vehicles from the dealership and also go there for service. My experience has been quite positive. At times, they play the usua I have purchased two vehicles from the dealership and also go there for service. My experience has been quite positive. At times, they play the usual 'games' that exist with all sales, but are especially prevalent with car sales. More

The Amazin Al Mazin Al is fantastic. I recently decided to purchase a Subaru as my daily driver for a 45 mile a day commute. I wasnt sure exactly what I wanted, and Al qu Al is fantastic. I recently decided to purchase a Subaru as my daily driver for a 45 mile a day commute. I wasnt sure exactly what I wanted, and Al quickly helped me narrow it down when I listed my criteria. The friend I brought with me on my search even said 'that was the most painless car buying experience I have ever seen' and he is right. Al knows his stuff - he has worked at this dealer for almost 20 years. Hes nice, funny and he doesn't lead you down a false path. My only complaint is that every car I have ever purchased couldnt have been from Al! More

Very pleasant buying experience I researched the car I wanted on the subaru.com web site and then requested quotes over the Internet from this dealer and one other. This dealer came I researched the car I wanted on the subaru.com web site and then requested quotes over the Internet from this dealer and one other. This dealer came in significantly lower on the initial quote, and I worked with Teresa Evangelista via email to refine the quote. When I came in, Sydney VanDyck worked with me. He was very knowledgable about the car, started with the Internet quote I had gotten and then worked out a good price for an option I wanted to add. My last Subaru buying experience from another nearby dealer (in 2006) exemplified all the bad stereotypes about car buying, but my experience with Subaru of Wakefield was pleasant - no pressure, no games, no surprises. I wouldn't hesitate to recommend someone go to these folks! Even the conversation with the Finance Manager at the end (sorry I can't remember his name) was very nice - something I was dreading because of the high-pressure pitch I got for add-ons when met with the finance manager at the other dealer in 2006. I only wish I had gone to Subaru of Wakefiled 10 years ago! More