Albrecht Buick GMC of Wakefield

He was awesome made it fun to buy a car and very easy to talk too talk too More

Purchasing a new vehicle is one of the most stressful experiences for everyone. As a car service business owner, I have researched and purchased more cars than I care to admit and it still stresses me ou experiences for everyone. As a car service business owner, I have researched and purchased more cars than I care to admit and it still stresses me out. This purchase of my wife's new Acadia...was not only anything but stressful, it was actually the most pleasant and memorable "large" purchasing experience we've had in a very long time. The reason for this is quite simple...Sales rep, Nick Gatto(sp)! Without sounding corny, working with Nick was so smooth that my initial guarded interaction with him last about 3(three) seconds! Never did I feel pressured, nor did I have to ask him twice for anything, he even had the wherewithal to fill our wishes before we had to ask several times during this process. Lastly, I'd recommend any prospective buyer to go to Albrect, GMC/Buick and particularly to work with Sales Rep. NICK Gatto for their next purchase for two reasons; 1. Their inventory is absolutely complete and Nick knows it very well! All your needs in a vehicle exist on this lot! 2. The type of sales staff they hire may be the most aware I've ever encountered. Nick G. is a shining example of that! More

I highly recommend Nick. He was very helpful and patient. He made it an easier, pleasant process purchasing my new car!! He puts no pressure on you which is a refreshing, He was very helpful and patient. He made it an easier, pleasant process purchasing my new car!! He puts no pressure on you which is a refreshing, stress free experience. I would go back to him next time for sure! More

Nick was great to work with. Whole experience was the best I have had when buying a car. Highly recommend them Whole experience was the best I have had when buying a car. Highly recommend them More

I reached out to several dealerships trying to put together a deal to trade in a Chevy Tahoe RST for a blacked out Yukon XL Denali. Many dealerships talked a big game. Only 1 dealership was able to together a deal to trade in a Chevy Tahoe RST for a blacked out Yukon XL Denali. Many dealerships talked a big game. Only 1 dealership was able to make it happen with a great deal. Nic Gatto helped me close a deal & get my wife a brand new set of wheels! Appreciate everyone that played a role in gettin it done! We love the truck! Thanks Nic!! More

They made the buying process stress free and easy. Nick was very accommodating and even drove to meet me at the registry since I purchased the vehicle in MA but live in another state. He took the time Nick was very accommodating and even drove to meet me at the registry since I purchased the vehicle in MA but live in another state. He took the time to review everything about the new car with me as well. I appreciate the great service and responsiveness to all my questions. More

Nick was a pleasure to work with. Very straight forward and respectful during the process. Very straight forward and respectful during the process. More

My experience purchasing a used 2023 GMC Yukon Denali from Albrecht Buick GMC was defined by poor communication after the sale and, ultimately, a very disappointing response from management. I signed from Albrecht Buick GMC was defined by poor communication after the sale and, ultimately, a very disappointing response from management. I signed the agreement and made my down payment Tuesday evening and was told the vehicle should be ready by midday Wednesday. It wasn't. After repeatedly having to initiate contact myself, my wife and I eventually drove back to the dealership Thursday evening simply to find out what was happening. When we arrived, our salesperson, Nick, asked, "Did someone call you about your car being ready?" Nobody had. That was exactly why we were there. To his credit, John stepped in, acknowledged the communication failure, apologized, explained the service delay, and tried to make things right. He was professional throughout my interaction with him, and the Yukon was finally ready Friday morning. The problems continued after delivery. At pickup, I specifically asked Nick for the second key. He initially directed me to Finance. Finance didn't have it. Nick then told me he would find it and let me know. For nearly two weeks afterward, I repeatedly had to contact Nick regarding the registration, inspection, and missing key. His emails repeatedly indicated that the dealership was looking for the second key. Eventually, when I asked what would happen if they couldn't find it, Nick told me replacement was "above my pay grade" and directed me to management. I emailed Sales Manager Tyler on August 10 asking to discuss the situation. I received no response. When I subsequently reached management by phone, I was told that unless someone had explicitly promised me two keys, the dealership provides only whatever keys it has with a used vehicle and would not replace the missing key. I was also told that I had chosen to leave the dealership without it. That position was never disclosed to me before or during the sale. More importantly, it was not disclosed when I specifically asked for the second key at pickup, nor during the subsequent emails in which I was repeatedly told they were trying to locate it. If the dealership's policy is that a used vehicle may only include one key, that's something a customer can evaluate before purchasing. What I find unacceptable is allowing a customer to leave believing an outstanding second key is being located, continuing to tell him you're searching for it, and then ultimately relying on "you don't have a promise in writing" as the reason you won't replace it. The second key is replaceable. Trust in the dealership isn't. The larger issue was the pattern throughout the transaction: missed expectations, almost no proactive communication, repeatedly having to chase outstanding items myself, an unanswered escalation to a sales manager, and finally management taking the position that because I couldn't produce a written promise for a second key, they didn't owe me one. Based on my experience, I would not purchase another vehicle from this dealership. More

Nick & Albrecht Buick GMC made this experience so easy! I couldn’t be happier with my new Buick. Nick & the staff were knowledgeable, informative, and genuinely wanted me to have the best car leasing exper I couldn’t be happier with my new Buick. Nick & the staff were knowledgeable, informative, and genuinely wanted me to have the best car leasing experience. Highly recommend! More