Alan Webb Mitsubishi

Car evaluation experience I expect to be in the market for a vehicle in a year or so and stopped by to ask a few questions about the Mitsubishi Outlander PHEV. After fielding m I expect to be in the market for a vehicle in a year or so and stopped by to ask a few questions about the Mitsubishi Outlander PHEV. After fielding my questions and understanding my context, Michael Tower invited me to test drive one to assist my evaluation process, even though it was clear that I would not be purchasing soon. My experience with the vehicle was much more positive than the test reports had led me to believe, with it being nimble and stable. Thanks to Michael for his long view of the purchasing process. This vehicle is definitely a contender. More

Hassle-free car buying experience We recently bought a new car from Michael at this dealer and it was one of THE BEST car buying experiences ever. Michael was very knowledgeable about We recently bought a new car from Michael at this dealer and it was one of THE BEST car buying experiences ever. Michael was very knowledgeable about the PHEV cars and he was a wealth of information in every aspect of this brand. We've never owned a Mitsubishi, and after this experience, it probably won't be our last. As my husband sits and reads his new owner's manual (yes, he really is!), we can't help but marvel at the beautiful notebook that houses the manual. It includes a well-appointed first aid kit, a tire gauge, and slots for important documents and contact cards. I've never seen a manual notebook like this. Jim and the Sales Team were friendly and accommodating; they were not pushy or demeaning, Their negotiations were intelligent and meaningful. We live in a small community that does not have a Mitsubishi dealer in our area, so we drove an hour and a half to Vancouver to test drive the Outlander PHEV, and eventually purchased the car. We highly recommend this dealer if you are looking for a hassle-free buying experience. More

Buying Car Experience Michael Tower was amazing. Found the exact car, with low miles and the experience was awesome. If you need a car highly recommend going to seee Michae Michael Tower was amazing. Found the exact car, with low miles and the experience was awesome. If you need a car highly recommend going to seee Michael. More

Simple surprise My mother always goes through Michael to get any vehicles. They worked together for weeks to find the perfect car for me and surprise me. He made it c My mother always goes through Michael to get any vehicles. They worked together for weeks to find the perfect car for me and surprise me. He made it completely easy and he is so caring. I felt like a member of the family coming to this location. I always dread going to a place for a car but not here. Michael even went a step further and provided a booster seat for my son that matched the car I got. He always goes beyond just normal customer service. I recommended this location and Michael to anyone and everyone looking for a new car. More

Awesome salesman Micheal T will be back. See them in a yr or so. We want a new outlander but waiting for a lil bit Micheal T will be back. See them in a yr or so. We want a new outlander but waiting for a lil bit More

Truck purchase and truck repair Excellent service and customer service. I bought my truck here at this dealership. My purchase was smooth and very pleasant. I always have my trucks s Excellent service and customer service. I bought my truck here at this dealership. My purchase was smooth and very pleasant. I always have my trucks serviced here too. A+ rating in my book. I am highly recommending this dealership for any needs. More

The Best Dealers Overcome Trouble To be clear, at first, I had very poor experiences with Alan Webb. Since then Jim S has taken over as manager and he has proven that he is motivated t To be clear, at first, I had very poor experiences with Alan Webb. Since then Jim S has taken over as manager and he has proven that he is motivated to make that a great dealership. Some of the sales staff showed some unprofessionalism and poor customer service. When Jim found out he went above and beyond to make it right and hooked me up with a salesperson he had confidence in. The result was the single best car buying experience I have ever had. As long as they stay on track, I am a lifetime fan! More

Best Car Buying Experience Ever This was hands down the best car buying experience I've ever had! I've gone thru 15 cars starting at the age of 17, and dealt with over a dozen dealer This was hands down the best car buying experience I've ever had! I've gone thru 15 cars starting at the age of 17, and dealt with over a dozen dealerships. Not that any of those were awful, (except for 1. But it was many years ago, so I won't say a name.) First of all, I didn't feel like I was in a zombie apocalypse movie by being surrounded by 52 sales people. I was actually able to park my car, get my toddler out of the back seat, get her toys, and then walk up to the front door before a sales person greeted me. This was a HUGE plus to begin with! I think it's incredibly rude when you go to a dealership, and are immediately surrounded by salespeople all but jumping through your window. I talked to Michael Tower, and he was absolutely incredible! We figured out the type of car I needed, and we were able to work with a good down payment because of the rebate they had. The manager, Kurt Reider, was amazing! We were all able to agree on a price, and monthly payment with no hassle whatsoever. The finance manager, Herman Mora, made the paperwork go by so quick, I was in and out in no time at all. Most of all, they were all very sweet to my 3 year old daughter. She loves to meet new people (she knows not to talk to strangers - have to say that nowadays, before someone flips out on me). They all included her whenever they were talking to me about the car, and because she also loves to talk - a lot - they were very patient, and kind - even when a Barbie was being forced in their face. I will definitely go back there when I upgrade to a truck next year, for another smooth purchase. They understand what a big purchase you're making, and treat you with TRUE respect. Not that fake "respect" you get from other dealerships. If a sales person says " I respect you for _____" then they don't. They shouldn't have to tell you that, or "trust me". Alan Webb Mitsubishi is a great example of a trustworthy dealership. It was the most amazing car buying experience I've ever had, and like I said - I've dealt with over a dozen dealerships! More

We bought a car. we were treated well. We had a good time. They were fair. We bought a car and it was great. I am filling out a review. we were treated well. We had a good time. They were fair. We bought a car and it was great. I am filling out a review. More

Impressed with the service. I recently started my search for a new vehicle, and after calling several dealerships, I came upon my vehicle of choice at Alan Webb. My initial conta I recently started my search for a new vehicle, and after calling several dealerships, I came upon my vehicle of choice at Alan Webb. My initial contact was Brittany, who was very helpful and demonstrated a can do attitude when answering my questions. Really, it was that which got me through the door, and in concert with James (totally folksy and handled my purchase like a pro) and Hector (who worked to get me the best rate possible on my loan and made me laugh in the process), they made this process easy and smooth. Much appreciated! More