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Alan Webb Mitsubishi

Vancouver, WA

4.6
253 Reviews

3608a NE Auto Mall Drive

Vancouver, WA

98662

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253 Reviews of Alan Webb Mitsubishi

July 07, 2020

Cristian was an amazing salesman! The crew here is absolutely great! Very accommodating and the whole process was easy and fast! 100% will recommend friends! More

by JENRAUTIO
Recommend Dealer
Yes
Employees Worked With
James Shaver, David Scott
Jul 09, 2020 -

Alan Webb Mitsubishi responded

Jen, Awesome! We are thrilled to hear that Cristian was amazing during your recent purchase. Thank you for taking your time to share this kind review, 5 star rating, and recommendation. We value your time and feedback. We look forward to seeing you and your Cherokee in the future. Have a wonderful day and stay healthy! Best wishes, Your Alan Webb Mitsubishi Family

July 03, 2020

Great service and easy to call and get the appointment! I moved and they already had all the information for my car ready to go. No hassle at all! More

by MEELI.LINNIK
Recommend Dealer
Yes
Employees Worked With
Kyle Copeland
Jul 03, 2020 -

Alan Webb Mitsubishi responded

Meeli, Thank you for taking your time to share this nice review and 5 star rating. We are pleased to hear that your service was great and easy. We look forward to seeing you and your Outlander in the future. Please take care and have a wonderful holiday weekend! Sincerely, Your Alan Webb Mitsubishi Family

June 30, 2020

Kyle is the only one at Alan Webb worth his salt. After an atrocious experience at Nissan, Kyle came back from leave and made things right. Leaky transmission? Fixed and guaranteed. O2 sensor? Fixed and ov More

by AQUACAM2
Recommend Dealer
Yes
Employees Worked With
Kyle Copeland, Tania Meehan
Jul 03, 2020 -

Alan Webb Mitsubishi responded

Stephen, Thank you for taking your time to share this insight review and 5 star rating. We value your time and feedback, it helps us to grow a positive customer experience for you and others. We are pleased to hear that Kyle earned your praise. We sincerely apologize that you had a less than stellar experience at our other location. We love the opportunity to more detail about your less than stellar experience at Nissan. Please feel free to reach out to our Service Manager, Ken Wilson, at 360-892-9004 ext 213 or kenw@alanwebbautogroup.com to discuss in further detail. Have a wonderful holiday weekend and stay healthy! Sincerely, Your Alan Webb Mitsubishi family

June 27, 2020

My service here has been smooth and professional. I was able to set my appointments and was promptly helped when I showed up. Kyle was professional and courteous. I appreciate his demeanor and the cul More

by ALEXANDER11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I thought it was Curtis who actually helped me on my past two visits? Maybe it was Kyle? Either way. It was well done., Kyle Copeland
Jul 03, 2020 -

Alan Webb Mitsubishi responded

Alexander, Thank you so kindly for taking your time to share this nice review and 5 star rating. We value your time and feedback. We are pleased to hear that you received professional and courteous. We look forward to seeing you in the future. Have a wonderful holiday weekend and stay safe! Sincerely, Your Alan Webb Mitsubishi Family

June 05, 2020

Amazing service! I have never had an issue with this service center. The service was quick, well done, and the workers made me feel beyond comfortable. I would highly More

by Tasha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis
Jun 05, 2020 -

Alan Webb Mitsubishi responded

Tasha, Awesome! Thank you so kindly for taking your time to share this warm review, recommendation, and 5 star rating. We are pleased to hear that you receive quick and well performed service during your recent visit. We look forward to seeing you in the future. Have a great day and stay healthy! Warm regards, Your Alan Webb Mitsubishi Family

June 05, 2020

very helpful Everyone in the office went out of their way to help us, even helping us with reporting our used car sold because we sold our car and did not know we More

by lzrnurse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
our service guy was sam and there was a woman there I don't know her name, she is wonderful, James Shaver
Jun 05, 2020 -

Alan Webb Mitsubishi responded

Deborah, Thank you so much for taking your time to share this nice review and 5 star rating. We value your time and feedback. We look forward to seeing you and your Outlander PHEV in the future. Take care and stay healthy! Best wishes, Your Alan Webb Mitsubishi Family

June 05, 2020

Everyone was friendly, the waiting room was comfy and clean. The wait was a bit long but not real bad. They said an hour and a half to two, it was a full two. More

by SHAWNAKUHNKE
Recommend Dealer
Yes
Employees Worked With
Kyle Copeland
Jun 08, 2020 -

Alan Webb Mitsubishi responded

Shawna, Thank you for taking your time to share this 5 star rating. We value your time. We look forward to seeing you and your Outlander Sport in the future. Have a wonderful day and stay healthy! Best wishes, Your Alan Webb Mitsubishi Family

May 22, 2020

My experience at Allen Webb Nissan was great everyone was very courteous and helpful they got me in for my oil change quickly. thank you very much More

by Sdykstra11
Recommend Dealer
Yes
Employees Worked With
Pat Repman, Kyle Copeland, David Scott
May 29, 2020 -

Alan Webb Mitsubishi responded

Steve, Thank you for taking your time to share this nice review and 5 star rating. We value your time and feedback. We look forward to seeing you and your Mirage in the future. Have a great week and stay healthy! Sincerely, Your Alan Webb Mitsubishi Family

May 07, 2020

Great job They were awesome to work with I worked with Curtis at the Nissan dealership. All of the reps at the Nissan dealership were great to work with. More

by NICOLEJBURCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginger Marcom
May 11, 2020 -

Alan Webb Mitsubishi responded

Nicole, Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day and stay healthy! Sincerely, Your Alan Webb Nissan Family

April 29, 2020

I scheduled service about a month ago on a Saturday since I work all week. I brought my car into the service center and found out I had to go to Nissan. I went over there and they didn't have me scheduled. I More

by n_snyder119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pat Repman, Kyle Copeland
Apr 29, 2020 -

Alan Webb Mitsubishi responded

Jeff, Due to COVID-19 restrictions we are currently working with a reduced staff and reduced hours of operations. I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Ken Wilson Service Manager 360-892-9004 ext 213 Kenw@alanwebbautogroup.com

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