Al Serra Chevrolet

Service writer was kinda rude,not real friendly,I inquired about a rest wheel bearing,he gave me a look like I couldn't afford it so I was really upset ,if they didn't have my car in back for an oil inquired about a rest wheel bearing,he gave me a look like I couldn't afford it so I was really upset ,if they didn't have my car in back for an oil change i would have left,then a rotate and balance aren't considered the same thing,he tried to charge me $40 ,i may never come back , More

Still waiting for a part to come in to repair my vehicle. It has been over a week. It has been over a week. More

Once again we had a great experience with our salesman Jason. This was our fourth vehicle we have purchased with Jason. From the moment we walked in he was friendly and very helpful. He always makes purch Jason. This was our fourth vehicle we have purchased with Jason. From the moment we walked in he was friendly and very helpful. He always makes purchasing a vehicle as smooth as possible. We love our new 2024 Chevy Silverado!!! More

I had a fantastic experience with Austen! He was knowledgeable, patient, and helped me find the perfect vehicle, even when I changed my mind! His professionalism and attention to detail made He was knowledgeable, patient, and helped me find the perfect vehicle, even when I changed my mind! His professionalism and attention to detail made the entire process smooth and enjoyable. I highly recommend his services. More

Steven Edwards is a very thorough sales representative who made our car buying experience smooth. He researched the best vehicle for our budget and miles. He went through all of the vehicles we were inter who made our car buying experience smooth. He researched the best vehicle for our budget and miles. He went through all of the vehicles we were interested in, and one by one picked out the one that had the least amount of miles but still had a price we could afford. It rides so smooth and overall perfect for what we needed. I recommend Steven because he goes above and beyond to get you what you want, along with walking you through the buying experience, making sure you understand what your getting. I wanted a sales person who wasn't trying to scam me or push me into a purchase they knew wasn't good. I feel very confident in this dealership that we will purchase again from them. Thank you Steven Edwards for all the time and patience you had with us and making it a good purchasing experience. More

Al Serra is one of the best, most reputable dealerships to work with. We drive 35 min from our home to go here because they are so much better than our local dealers. to work with. We drive 35 min from our home to go here because they are so much better than our local dealers. More

Friendly and Courteous ; reminds me of my appointments 😊. Nice waiting area. Thank you for taking care of my Vehicle 😊. Nice waiting area. Thank you for taking care of my Vehicle More

Brian Pullen was organized, thorough, knowledgeable and efficient! Awesome experience! Would definitely recommend him and th e dealership again. Will never go anywhere else to purchase a vehicle. Will put efficient! Awesome experience! Would definitely recommend him and th e dealership again. Will never go anywhere else to purchase a vehicle. Will put the word out to all our friends and relatives. More

Was at the dealership for a scheduled oil change. Work was completed in a timely manner. A warranty item was discovered during the visit and the repair was completed by afternoon the following day. Work was completed in a timely manner. A warranty item was discovered during the visit and the repair was completed by afternoon the following day. More

I called ahead to look at a truck. I was told that it would be ready for me when I arrived at the dealership. Long story short, after 1.5 hours and many excuses as to why the truck was I was told that it would be ready for me when I arrived at the dealership. Long story short, after 1.5 hours and many excuses as to why the truck was not here to drive the salesman finally pulled the truck up. Clearly it was just detailed as it was dripping wet. The kicker was that when I sat in the driver's seat I noticed a check engine light on! This was a $32,000 truck that they dragged me along 1.5 hours to see. Then they bring it to me with a check engine light and never once thought it would be appropriate to tell me! I immediately got out of the truck and walked out. Such a waste of my time. I drove 40 miles away to a different dealer and bought the same model/year truck. I will never shop here again and never recommend them. Such a dishonest bunch of people. Logic tells me that they had been trying to service the truck to get the check engine light off while I waited as they fed me xx lines. More