Al Serra Auto Plaza (Used/Group)

Great experience! Travis was wonderful to work with! He made the process so easy and efficient. Before deciding to purchase from Al Serra, I was working with a salesper Travis was wonderful to work with! He made the process so easy and efficient. Before deciding to purchase from Al Serra, I was working with a salesperson from another dealership who didn't seem to be honest or straightforward with me. Travis was the complete opposite! I felt at ease working with him and truly felt I was getting the best deal. Thanks for making such a stressful process so seamless! More

Great experience Easiest purchase ever. His name was even easy to remember Frank foster has been there for 21 years now and our whole family buys our cars from him. Easiest purchase ever. His name was even easy to remember Frank foster has been there for 21 years now and our whole family buys our cars from him. More

Tom Goodwin is top notch! Tom Goodwin was so helpful and knowledgeable! He made me feel relaxed and like a valued customer. This was the best experience buying a vehicle and wi Tom Goodwin was so helpful and knowledgeable! He made me feel relaxed and like a valued customer. This was the best experience buying a vehicle and will definitely be buying from him again! More

Helpful with vehicle options Great customer service. Steve went over different options with us before we made a decision. I felt like he gave us the best deal around. I would reco Great customer service. Steve went over different options with us before we made a decision. I felt like he gave us the best deal around. I would recommend him to all my family and friends. More

Lessons to Learn from Leann I began my visit upset, demanding to talk to a manager after an extremely difficult interaction with the service department. After a lengthy discuss I began my visit upset, demanding to talk to a manager after an extremely difficult interaction with the service department. After a lengthy discussion, the Manager (Who was actually listening) apologized for my experience, then I believe, very purposefully introduced me to Leann. I bought a new car 24 hours later. Leann was excellent. Her knowledge of the mechanics of the car (engine, tires, electronics) insurance offerings, rebates and other savings programs was vast. She verified her knowledge by looking things up and sharing the information. Not intimidated by questioning, very open to saying..." let's look that up". She was appreciative and respective of the age difference, mindful of style and approach. She was careful to teach without being belittling, guide without demand, listen without being judgmental, confident in offering her opinion as appropriate and respectful of time. She was patient and real, displaying beautiful pictures of her family proudly on her desk easily paving the way for just the right mix of reality with businesses. She made sure I had all her contact information and was always prompt to respond with correct information, professionalism and always a smile easily detected through the phone. As a woman, I was extremely proud of her. She is rare in her position and poise. A role model for excellence in knowledge and outstanding customer service. More

Amazing This place is always willing to help and get you in the perfect vehicle! Leanne is amazing and I will forever be a customer of hers. This place is always willing to help and get you in the perfect vehicle! Leanne is amazing and I will forever be a customer of hers. More

Awesome Leanne was very friendly. She worked very hard to find me the best deal. I highly recommend her and Al Serra jeep! I take my hero back for oil changes Leanne was very friendly. She worked very hard to find me the best deal. I highly recommend her and Al Serra jeep! I take my hero back for oil changes and the service department is awesome too. More

Great service Was too busy to go to dealership, They delivered vehicles. Terrific service!! Very accomodating and willing to go out of their way I highly recomme Was too busy to go to dealership, They delivered vehicles. Terrific service!! Very accomodating and willing to go out of their way I highly recommend More

Very straight forward and fast ! Excellent sales staff !! Tons of inventory in stock with plenty of options .. Would recommend al Serra to everyone I know !! Very pleased with my purc Excellent sales staff !! Tons of inventory in stock with plenty of options .. Would recommend al Serra to everyone I know !! Very pleased with my purchases More

Best customer service! Ian was our salesman, hands down was the best salesman we have ever delt with! He was very informative, patient, and gave us the best deal. He even dr Ian was our salesman, hands down was the best salesman we have ever delt with! He was very informative, patient, and gave us the best deal. He even drove out to our house to drop off our new vehicle. We will be using al Serra from now on. More