Al Piemonte Ford - Service Center

4 days for an oil change, drop it off Wednesday morning for a check engine light. Saturday I had to call and vehicle was ready for pick up and no one gave me a callback to tell me it was ready!!! for a check engine light. Saturday I had to call and vehicle was ready for pick up and no one gave me a callback to tell me it was ready!!! More

Horrible service they bent my key & they obviously didn't know what they were doing overcharged still didn't tell me what was going on with my car the ford in north aurora is better they know what they are d know what they were doing overcharged still didn't tell me what was going on with my car the ford in north aurora is better they know what they are doing. I may not have a car now single parent of three with no transportation to work horrible Worked with Christopher Ghan More

Never trust this dealership, be careful they can cheat you and never refund , orribile place you and never refund , orribile place More

Great service, friendly environment, beautiful display and Ed Rodriguez made sure we got the gest deal posible! Definitely recommend AL Piemonte Ford! and Ed Rodriguez made sure we got the gest deal posible! Definitely recommend AL Piemonte Ford! More

Service Dept. is the worst. Had a recall on my car only to find out from Ford Corporate advising me the work that was done from the Service Dept. in Melrose Park, is the worst. Had a recall on my car only to find out from Ford Corporate advising me the work that was done from the Service Dept. in Melrose Park, and Al Piemonte in Melrose will not check to see what the tech's did. Perla Chavez pretty much shut me down telling me the work was done, and she's not even the mechanic! My lighting control module is no longer available so the mechanic chose to install a harness (piggy back style from what the mechanic told me) and now my rear running lights do not work. The rear lights worked before the repair for the head lights, and now nothing. They refuse to look at it. Tried numerous times to call the Service Manager/Director and he's either on vacation or away from his desk. Really and this is what they call customers are number one with them? DO NOT TAKE YOUR CARE TO THE SERVICE DEPARTMENT IN MELROSE PARK. I will try again, and I will continue to post the out come of this whole ordeal. More

Peter Corasis Is the guy to go see if you want A great new or used vehicle with a haggle free and quick process! new or used vehicle with a haggle free and quick process! More

Always purchase my car from this place, but after the service I received today 11/25/22 never will come back to this location again. Got over charger for work done on my car. Mr Juan Solis, my Advisor gr service I received today 11/25/22 never will come back to this location again. Got over charger for work done on my car. Mr Juan Solis, my Advisor great customer service, but sorry never will come to this place again. More

Dont take your car here for service. I made an appointment at 10 to have truck repaired. When i arrived they told me it would be at least 1-2 days to even look at truck. Why make appoint I made an appointment at 10 to have truck repaired. When i arrived they told me it would be at least 1-2 days to even look at truck. Why make appointments then??? Horrible customer service. More

Just brought a jeep had to take it in twice . Both time I went in on a sat which I had any appt. Could never got a loner. Really! went in on a sat which I had any appt. Could never got a loner. Really! More