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Al Hendrickson Toyota - Service Center
Coconut Creek, FL
7,037 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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7,037 Reviews of Al Hendrickson Toyota - Service Center
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January 16, 2020
The service was done quickly and that was good. However you used to wash the car and put paper mats down in the car. You no longer do this and that lessens my satisfaction with you. Also you really need t you used to wash the car and put paper mats down in the car. You no longer do this and that lessens my satisfaction with you. Also you really need to upgrade your accessibility. Although there is a ramp into service waiting room, the customer has to step up the curb to speak to a service associate. My husband uses a mobility scooter and many more uses walkers. This should be upgraded. Richard was polite and prompt. More
by eaglesmart1
Verified CustomerEmployees Worked With
Richard
January 15, 2020
All service team members at Al Hendrickson Toyota are All service team members at Al Hendrickson Toyota are very courteous, respectful and professional because for all them customers satisfaction is a All service team members at Al Hendrickson Toyota are very courteous, respectful and professional because for all them customers satisfaction is a very important priority.👍👍 More
by FALMONTE2610
Employees Worked With
January 15, 2020
I was pleased. Richard, your service representative, was prompt and professional. The service was performed much more quickly than I expected. Of course, the best part is that there was no charge. prompt and professional. The service was performed much more quickly than I expected. Of course, the best part is that there was no charge. More
by HPA45
Employees Worked With
Richard Desvarieux
January 14, 2020
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by FLAINTOUCH
Employees Worked With
January 14, 2020
Super Service Without fail now for three years,while visiting Al Hendrickson service department with Robert,I have felt flattered by Robert's amazing attentive cust Without fail now for three years,while visiting Al Hendrickson service department with Robert,I have felt flattered by Robert's amazing attentive customer service!....Robert has always made me feel like I'm the only customer,while I know their are so many he is dealing with throughout the day!...Thank you Robert for the great job at making me feel like number one.....Richard Place More
by ricksplace8
Employees Worked With
Robert Kopp
January 14, 2020
Jennifer Burton Jennifer took care of all my needs and was very helpful. She explained all the charges in detail because I had questions on some of them. I'm from PA Jennifer took care of all my needs and was very helpful. She explained all the charges in detail because I had questions on some of them. I'm from PA and didn't understand the bill and the charges that were particular to Fl. More
by JEANFERRIS
Employees Worked With
Jennifer Burton
January 14, 2020
Excellent customer service. Mr. Delgado great job!you are to be very proud of a person like him good si muy bueno su servicio yrs are to be very proud of a person like him good si muy bueno su servicio yrs More
by ROBERTOMHERRERA
Employees Worked With
January 13, 2020
I did not have a good experience. I’ve been taking my car there for service for 2 years. Yesterday was busy. Finally someone in service asked if they could help me and then directed me to “my” advisor and there for service for 2 years. Yesterday was busy. Finally someone in service asked if they could help me and then directed me to “my” advisor and I stood and waited another 15 minutes for him while others were free. There is not really a “my advisor” since it is different each time so there is no knowledge of customer or the car (no relationship). When I did a dealer chat to complain and was told someone would call. When they did, it was a salesman asking “I got a message you were looking for a car but I wasn’t told which one”. I said “no I didn’t call for a car...” and then he hung up before I finished “I was calling with a service concern”. The only thing I got was “my advisor” coming in sheepishly telling me I didn’t need an oil change and tire rotation but $700 with of stuff with no explanation of why, but again it was pretty obvious I was not happy. I then retexted and asked the GM to call me. No call. I have had Toyota’s for over 20 years. The next one will not be purchased from this dealer, nor will my service be either if no one is going to follow up with me. More
by mark.sechrist
Employees Worked With
Cedric was my service advisor.
January 13, 2020
Awesome service!!!!! Professional and quick. Five stars service!!! Selling and service, simple the best!!! Make an a appointment for 7:30am and was out at 8:35⭐️⭐️⭐️⭐️ service!!! Selling and service, simple the best!!! Make an a appointment for 7:30am and was out at 8:35⭐️⭐️⭐️⭐️ More
by TONYSANCHEZPR
Employees Worked With
Klaus Cobb
