Al Hendrickson Toyota - Service Center

Great service great advisor ask for Henry if you need service above and beyond service service above and beyond service More

Macwood is great! Since I’ve been going to him the process of getting my service done is seemless he already knows my car and what it needs. Since I’ve been going to him the process of getting my service done is seemless he already knows my car and what it needs. More

Macwood is great! Since I’ve been going to him the process of getting my service done is seemless he already knows my car and what it needs. Since I’ve been going to him the process of getting my service done is seemless he already knows my car and what it needs. More

I always have a great experience everytime I come. Keep up the great work. Thank you 😊 Keep up the great work. Thank you 😊 More

Service is well organized from check in to check out. Service advisor Klaus keeps us informed by text message including maintenance recommendations, car ready and billing information. There is no press Service advisor Klaus keeps us informed by text message including maintenance recommendations, car ready and billing information. There is no pressure to do any additional suggested work. We gave a lot of confidence that we and our cars are properly taken care of. More

Poor customer service. Gauging pricing. Came in for a diagnostic, didn't complete a thorough report. Lied about wheel falling off. Very unprofessional. Gauging pricing. Came in for a diagnostic, didn't complete a thorough report. Lied about wheel falling off. Very unprofessional. More

En este servicio luego del paso de 3 meses con respecto al servicio pasado, se mejoraron algunas cosas, como el acceso a las nuevas funcionalidades del sitio web que me parecieron geniales al momento de ob al servicio pasado, se mejoraron algunas cosas, como el acceso a las nuevas funcionalidades del sitio web que me parecieron geniales al momento de obtener una cita. Con respecto al servicio del carro esta vez fue mucho más veloz que las veces anteriores y me enviaron todas las imágenes y videos de los test del auto eso me pareció genial. Ahora con respecto al servicio de atención al cliente a mi parecer sigue siendo totalmente deficiente. En esta ocasión señale en el sitio que necesitaba el servicio de traslado de uber, algo que se supone que si fue seleccionado en el sitio web a la hora de sacar la cita, el concesionario lo deba ya tener registrado y uno no tenga que molestarse por cosas como esta. Al llegar al concesionario solicité el servicio de uber, espere más de una hora en el salón de espera y nunca apareció, por lo que decidí ya molesto ni preguntar por esto y tuve que esperar como 4 allí ( no es la primera vez que me sucede esto y ya es demasiado incomodo). En cuanto al servicio con el personal le daría 3 estrellas, aun siento que para la marca que representan y el dinero que gastamos los consumidores allí, les falta mucha capacitación a la hora de atender las necesidades de los clientes. More

This is the best dealership i have been too, I work with one guy klause and he always has patience and always willing to go out of his way to make us feel really comfortable. one guy klause and he always has patience and always willing to go out of his way to make us feel really comfortable. More

The staff at the dealership is extremely friendly and helpful especially Oscar in service. However, I have been waiting nine months for a part to come in from my window. It stopped working three months a helpful especially Oscar in service. However, I have been waiting nine months for a part to come in from my window. It stopped working three months after I bought the car and I now have tape holding my window up while I still owe $13,000 on it. This is just unacceptable and wrong. I am paying a lot of money for the extended warranty and the wait time is so wrong. Living in South Florida I have water coming into my car. I’m going to end up with mold damage and this is just very upsetting. I had brought my car in October 2024 to have the window issue diagnosed and was told it was the regulator. Waited seven months for the part to come in only to be told that once they took the door apart, they realized it was the motor not the regulator. Wondering why that wasn’t diagnosed properly back in October More

New check in does not work. Silly. Video from tech is a waste of their time. Otherwise everything was good. Silly. Video from tech is a waste of their time. Otherwise everything was good. More