Airport Marina Honda

I had a great experience purchasing my new Honda Odyssey Touring 2011. From the minute I e-mailed John he whent out of his way to get the specific color and model I wanted the same day, he had it delivered Touring 2011. From the minute I e-mailed John he whent out of his way to get the specific color and model I wanted the same day, he had it delivered all the way from Irvine. Once I got there my van had my name on it so no one would sell it!! I was there for a while but I had a trade-in that wasn't to easy to sell since it had a high pay-off amount but John did a great job in helping me get a deal. Larry was another salesman helping us out with the test drive and furnishing us with information. He showed us the service department and set me up with my first service appointment. Overall I left happy with my purchase and the service I recieved. Thanks! More

Hi. The rating I'm giving is for the sales experience (bought a SWEET new 2011 Accord Coupe). What a GREAT group of people(Antwoine, Jay, Tony and Lyndon). I'm a super picky (yes, I'd call myself a perf (bought a SWEET new 2011 Accord Coupe). What a GREAT group of people(Antwoine, Jay, Tony and Lyndon). I'm a super picky (yes, I'd call myself a perfectionist) and very analytical guy, and these folks went out of their way to make me happy! First, because I was insistent on having a tan leather interior, they explained all the color combinations, checked the entire SoCal Honda inventory ... and had to go all the way to Riverside to find a car for me. And what a car it is! Antwoine personally took most of his Saturday to drive from LA (Marina/Airport Honda) to do the dealer trade in Riverside. AND, on the financing end of things, I was thinking about leasing. After I got home and ran the numbers that Jay had worked up for me on my own spreadsheet program, I wasn't really happy with what I was seeing on the imputed interest rate. The next day, Jay and Lyndon (very patiently) explained to me an additional variable in the algorithm that I hadn't realized before (re. the imputed interest rate of a lease). Guess what?!? --I ended up purchasing, and they had no problem re-doing the deal as a purchase. THANK YOU GUYS!! You're the best! I'm telling you as someone who's 49, 6 hours shy of a Doctorate degree (CPA and Certified Fraud Examiner to boot), and this dealership (at least everyone that I personally interacted with) can be TRUSTED! I knew the first time I met Antwoine that he was a different kind of salesperson (i.e. he's someone you actually WANT to continue to have a friendship with). In fact, I'm treating HIM next Friday to a beer and a steak. How's that for customer satisfaction?! More

In 40 years of buying cars, Alvin Benjamin is the ONLY salesman I can say that I ever dealt with who was totally ethical, honest and delivered on his word. I've had two other Civics but was never really salesman I can say that I ever dealt with who was totally ethical, honest and delivered on his word. I've had two other Civics but was never really happy with the dealers I worked with. So I searched dealers in L.A. for a 2011 Honda Civic, and Alvin Benjamin was the only salesman whose name came up with multiple recent rave reviews. So I called him. He was clear, concise and promised to get back to me with a quote within 1/2 an hour. And he lived up to his promise! When I arrived the next day Alvin made the process almost effortless. He was polite, charming and clear in all his communications. No run-around, no "let me check with my manager." It was a totally stress free experience. I'm in the S.F. valley but it was worth the drive. He's the internet sales manager and a guy I'm telling all my friends about. More

I had a 100% positive experience. Kudos to Lily in finance, who kept her humor during an hour-long power and computer outage. My salesman, Bill Ramos is a joy to work with, and great to talk with. D finance, who kept her humor during an hour-long power and computer outage. My salesman, Bill Ramos is a joy to work with, and great to talk with. During the power outage, we talked and talked. He knew it was not easy for me to just sit there all that time. Thanks to Sales Manager, Lyndon, for not only a great deal, but a friendly demeanor. And thanks to Antwoine for working with me when Bill was not there. I've never seen an organization where every person I dealt with was friendly, and seem to have great rapport with each other. Like the dealership very much, and love my 2010 Civic LX. More

I started off working with a few other dealerships near my home in Hollywood and was very disillusioned, by how poor the service was. (No call backs- unprofessional and rude) Luckily, I called Alvin at Ai my home in Hollywood and was very disillusioned, by how poor the service was. (No call backs- unprofessional and rude) Luckily, I called Alvin at Airport Marina Honda and was reminded of what Great customer service is! He got right back to me, gave me a great price and worked to track down the color we wanted from another dealer. Once he got the car for us, he took the time to review all the features and ensured this was the right car for us. Alvin should actually teach a class in customer service. We'll definitely be going back to him for our next car. More

I stated my overall experience as just good, thought everyone I worked with was extremely nice and courteous, because of the hassle of purchasing a car. My initial exprience with Airport was wonderful. everyone I worked with was extremely nice and courteous, because of the hassle of purchasing a car. My initial exprience with Airport was wonderful. Very helpful, very knowledgeable and a great quality and quantity of cars. When purchasing a car was not working out for me because of the prices they were quoting me, they offered a lease on a brand new car and made it work. I thought we had agreed and when I sat down to look over the prices, the numbers seemed much higher. This rubbed me the wrong way and I walked. I was not happy so I decided to write to the GM and he promptlly contacted me. He got my version of the events and made the deal that I thought I had initially agreed to happen. With that I was completely statified. he even called me the day after my purchase to make sure I was still satisfied and that if I needed anything else, to contact him directly. I would recommend this dealership, you just might have to make yourself heard if you're not happy. More

I did my research online and Alvin responded immediately to my e-mail request for information. He made sure he understood my needs, laid out all my available options, did some research for me, and called r to my e-mail request for information. He made sure he understood my needs, laid out all my available options, did some research for me, and called right back. Everything took place over the phone. The only thing I needed then was to to into the dealership to decide on a color and sign the paperwork. He was patient with me and reviewed my options on color - I made a choice - he went and got the car - I signed the paperwork while they filled it with gas and gave it a wash. A little over an hour and a half at the dealer (no negotiation - just color choice, financing paperwork, and safety features) and I drove off in my brand new Civic! More

i had very bad experience with this dealership he was very rude and did not treat with respect looks like he thinks as if some one is coming for window shopping at car dealership. i would never recommen very rude and did not treat with respect looks like he thinks as if some one is coming for window shopping at car dealership. i would never recommend anyone to go to this dealer.Hope all honda dealers are not like this one. More

I had one unbeleivable Positive experience at this Honda Dealership that shocked me to the core because I did not expect it. I met with Mr. Alvin Benjamin around the Mid October 2010 to get help for the pu Dealership that shocked me to the core because I did not expect it. I met with Mr. Alvin Benjamin around the Mid October 2010 to get help for the purchase of my 2010 Honda Element 4WD,EX Model with Navigation. I was very specific about buying the mentioned model in Silver color. There was only 2 of that very specific car in that specific color and features in the entire state of California. Honda finished the completion of 2010 Elements, and no more of those were to be produced or even currently in production, and the worse news was that Honda STOPPED the Navigation features on 2011 Element models. I visited a couple of other dealerships before I met with Alvin and no other one cared to share that info with me even though I persistently asked for it. In other words, there only chance I had was to buy one of those two available units or else there was no more 4WD elements with Navigation to be produced ever. This great gentleman Mr. Alvin Benjamin took his time and digged all this info for me as I was with him, and he made so many phone calls, and he put a lot of efforts into finding my very specific car. finally, he noticed that he was not able to trade in any cars with either of the other two dealerships to get me my car on time before it was too late and understanding how important it was for me to get this car, he provided me with contact information of the delaerships so I could get my car as quickly as possible. I contacted one of the 2 dealerships the same day and gave them my credit application over the phone and the next day, I drove there and got my car. Mr Alvin did not make any commission on this sale, but he cared for me so much that he did this for me. In other words, this reveals the character of this great man. I assure you, that I never forget what he did for me. That is why I wanted to share my experience with you so that you may get the benefit of dealing with Mr Alvin Benjamin when you are out there to buy a car. More

Every experience I had dealing with Mr. Omine was excellent. He was very helpful, he thoroughly, explained every situation dealing with my vehicle, and he always called and kept me updated with the p excellent. He was very helpful, he thoroughly, explained every situation dealing with my vehicle, and he always called and kept me updated with the progress of my vehicle. Mr.Omine has the customers best interest at hand and he makes a great addition to the Marina Honda team. More