Airport Marina Honda
Los Angeles, CA
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Shawn was very helpful to me yesterday when I arrived at 5:30 and needed a new tire! He made the process very simple and I was done by 6:00. Shawn checked in with me multiple times while I waited and was v 5:30 and needed a new tire! He made the process very simple and I was done by 6:00. Shawn checked in with me multiple times while I waited and was very kind. Thank you Shawn !!! More
This dealer has changed since we bought our car in 2010. We used to get competitive pricing on oil changes etc and no hard updates. Now they are dong a tire tray scam that basically tells you your tires nee We used to get competitive pricing on oil changes etc and no hard updates. Now they are dong a tire tray scam that basically tells you your tires need replacing, also AAAreplaced my battery two months ago and they wanted to sell me a new battery. All of the fluid flushes and replacing were extremely overpriced and when I complained about air conditioner fluid top off costing $300.00 he said he would throw that in at no cost....then of course the air conditioning recharge machine was not working ...amazing coincidence. The service visit cost us $1240.00 ,and independent service center would be about $400.00 if that. We won't be back. More
Shawn upshaw was very helpful and made my entire experience very smooth even when it took over 3 hours wait for my car to be serviced. experience very smooth even when it took over 3 hours wait for my car to be serviced. More
They continuously recommend service items that are not necessary. My recent visit they told me I needed new breaks and rotors. A $800 service item. I suspected that was inaccurate and took the car to a necessary. My recent visit they told me I needed new breaks and rotors. A $800 service item. I suspected that was inaccurate and took the car to a reputable local mechanic and my breaks are great. At least 10,000 miles left on them. More
While Lyle (Service Mgr) was the one who checked me in, it was a serviceman who told me my car was not safe to be on the road. He said I needed to spend 4,330.00 before I put my car back on the road. I had it was a serviceman who told me my car was not safe to be on the road. He said I needed to spend 4,330.00 before I put my car back on the road. I had to call my usual service man Jeff to find out what was going on because I am always taking good care of my car. It was then that I learned what should have been said was “future” maintenance that will be needed. I absolutely DO NOT want that serviceman helping me with my car again! His name is Johnny. More
Had my 16 year old Honda serviced here (where I initially leased then bought my Element). Jose Gallardo was fantastic. Personable, knowledgeable and efficient. Great service. leased then bought my Element). Jose Gallardo was fantastic. Personable, knowledgeable and efficient. Great service. More
I just upgraded to another 2025 Honda Accord Hybrid Sport car which gave me outstanding performance last year. Fulton Hicks in Sales initiated the upgrade transaction providing Excellent Customer Service. car which gave me outstanding performance last year. Fulton Hicks in Sales initiated the upgrade transaction providing Excellent Customer Service. Tammy D. Blair, Owner More
I gave Airport Marina Honda three stars for the following reasons: First, when they recommended replacing all four tires on my car, I was already in the service department for four hours, going on five, and reasons: First, when they recommended replacing all four tires on my car, I was already in the service department for four hours, going on five, and Manny mentioned it might take longer, so I declined getting tires last Saturday (12-27-2025). However, after getting my car and arriving home, I noticed the hood wasn't shut, and, being disabled, I couldn't shut it without help. So, in the future, could the mechanics keep a bit more when servicing vehicles? So I hope to have a better experience if I return. More
Because I do not drive very much anymore, my sales representative, Nick, suggested that I get my first service done after six months instead of waiting until the odometer reached the point where servi representative, Nick, suggested that I get my first service done after six months instead of waiting until the odometer reached the point where service would be required. I knew that my first service was complimentary, so I drove back to Airport Marina Honda. My service advisor, Manny, was quite sure that waiting for the vehicle would not be a problem since they weren’t very busy. I went into a comfortable customer lounge inside the showroom and worked on some sewing while I waited. The work was completed very quickly, I received my paperwork, and drove home. I explained to Manny that for anything other than just an oil change, I would probably revert back to Scott Robinson Honda in Torrance for my service because I live in Redondo Beach and can get back-and-forth to that dealership’s service department by taking a direct bus that has stops just one block from home. I enjoyed seeing the video of the undercarriage and engine compartment (glad my filters were still clean). Polite, no-nonsense service department personnel were a pleasure to experience. Sure wish it were more concentrated to have ALL my service done here! More

