
Airport Honda
Alcoa, TN
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3,073 Reviews of Airport Honda
Our vehicle purchasing experience was relatively painless and I think a fair deal was reached for both buyer and seller. That is about all you can ask when purchasing a vehicle. Kevin Coffman, our salesper and I think a fair deal was reached for both buyer and seller. That is about all you can ask when purchasing a vehicle. Kevin Coffman, our salesperson was referred to me by a friend at work and I feel it was very beneficial to be able to come in and meet with him and learn about the vehicle before discussing the purchase details. More
We weren't sure what we were looking for and Jim Davis spent most of the day with us looking at a variety of vehicles. The weather was bad and he really took his time with us and helped us find a vehicle spent most of the day with us looking at a variety of vehicles. The weather was bad and he really took his time with us and helped us find a vehicle that we liked and fit our budget. He explained our options thoroughly and gave us good advice. Billy Jo was also pleasant and helpful getting our financing together. We decided to buy with Airport Honda because they treated us well and made us feel relaxed and confident with what we were buying. More
My husband and I were looking for a sort of sporty, relatively inexpensive car to take us through a few more years. We didn't want to finance, which we thought might be a turn off for some dealerships relatively inexpensive car to take us through a few more years. We didn't want to finance, which we thought might be a turn off for some dealerships. We found a car that fit the bill at Airport Honda (AH), and we emailed the internet sales contact, Geof Ryback. We exchanged emails, determining that we thought the price we wanted to pay would work out! We visited the dealership, where we met Kevin Coffman, and with a quick form to fill out we took the car to our mechanic, which AH had no problem with. Being an older car (2000) we expected some work, and found some normal stuff for the age of the car. I talked to Kevin about it, and we found that their service shop could do the repairs cheaper than my estimates. Though this could have just been a "let's sell the car" tactic--we came back with the car and Chuck, the service manager came out, introduced himself, and took us back into the shop to look under the car (they pulled it in while we were there) and help us understand some of the repairs. Turns out there weren't as many problems as we thought--which was great. They could have sold us a lot of unnecessary repairs (because we already thought they were needed), but they didn't. I was impressed by the shop and their openness. The price of the car ended up being just right, Kevin and the sales manager Erick worked with us to help us stay in our budget, and paying cash was no problem. The sales consultant (Paul McKeever) we dealt with was clear on everything on our paperwork when we paid for the car. This was the easiest car sale I've ever been a part of, and I won't lie, we'd been dreading the process. Turns out there was no need to worry. It took a little while for the repairs, as parts were needed (it's not a Honda, so they didn't have them in stock) but Matt, the service rep we worked with tried to bend over backwards for us, even offering to drive to US to bring us a loaner car while our car was being worked on (we live about 20 minutes away.) We didn't need it, but it was nice that they were willing to help us out in just about any way. After this whole experience, I feel pretty confident that AH stands by their work, and if you buy or have a car serviced there, you can be honest with them in what you want, and they'll work hard to get what you need--which isn't always the case at other places I've been to. Kevin also followed up a few times to make sure everything was going ok, and that we enjoyed the car. Just another personal detail that we appreciated. More
Henry ball was very helpful, and the sale manager as well. They both know there cars. Both are very friendly. I have brought 2 honda from them in the past 4 years. Great people to buy from. Best Hond well. They both know there cars. Both are very friendly. I have brought 2 honda from them in the past 4 years. Great people to buy from. Best Honda dealer in the knoxville Area. Service dept is outstanding. More
Worked with Gerald Paterno and was extremely poeased with Mr. Paterno's customer service. He was very personable and very helpful during the purchase of the used vehice selected. Our overall experience durin Mr. Paterno's customer service. He was very personable and very helpful during the purchase of the used vehice selected. Our overall experience during this visit was pleasant. I have tried working with Airport Honda many years ago and was not satisfied with the customer aproach at tat time. This experience has changed my perception opf the dealership. I will definitely talk to Mr. Paterno again when I am in the market for a new vehicle. More
Great people! Our salesmen Kevin was polite and very understanding of our needs. We feel that we received a great automobile at a great price. We also had some accersories added to our vehicle and we we understanding of our needs. We feel that we received a great automobile at a great price. We also had some accersories added to our vehicle and we were introduced to the service manager Chuck. He rocked!!! We loved our car buying experience! More
I bought a new Honda Civic from Airport Honda. The two sales persons with whom I dealt with were Jim Davis and Kevin Coffman. They were both just outstanding in their contacts, friendliness, and helpfuln sales persons with whom I dealt with were Jim Davis and Kevin Coffman. They were both just outstanding in their contacts, friendliness, and helpfulness. Since the sale they have continued to check with me concerning the purchase and offering any needed help. In all the experiences of car purchases that we have engaged in, Airport Honda and their salesmen, Jim Davis and Kevin Coffman rate at the top by far. We had just an outstanding experience. More
I would recommend anyone to buy a car at Airport Honda. Mr. Haynes was the best salesperson I have ever worked with. He was very caring and helpful. The prices were great and the customer service was even Mr. Haynes was the best salesperson I have ever worked with. He was very caring and helpful. The prices were great and the customer service was even better. I am extremely pleased with my purchase. More
Jim was super in getting the car I wanted to test drive all ready to go and available. Though it was a chily rainy day he was in good humor and was very helpful and friendly. He answered all my questions all ready to go and available. Though it was a chily rainy day he was in good humor and was very helpful and friendly. He answered all my questions, some of them twice, made a computer available to me, and waited patiently while I got some things done in an effort to purchase a car. Bobbie Joe was super in the paperwork / financing office. She was efficient, friendly and pleasant to work with. Sh, too, answered my questions completely and even manage to get a refund for me from the extended warranty I had on my previous car. I would (and will) definitely recommend both Jim, as a salesman, and Airport Honda as a dealer, to anyone I know who is considering a car purchase. More
Just bought a new odyssey from Kevin Coffman. This was our second time buying from Kevin, and we specically asked for him when we visited the dealership. He is very knowledgeble and honest. Everyone from our second time buying from Kevin, and we specically asked for him when we visited the dealership. He is very knowledgeble and honest. Everyone from the service dept. to the finance office is very professional with no pressure tactics to buy. Great customer service! More