Advantage Toyota Valley Stream

Celine is truly amazing! Professional, personalable and sincere. She is truly an asset to the dealership. Thank you very much Professional, personalable and sincere. She is truly an asset to the dealership. Thank you very much More

Received second key fob and wasnt told you can have key sent to any dealer, sales and service mentioned to bring car to where purchased. Which dealer was an hour away for us. When arrived at dealer (after sent to any dealer, sales and service mentioned to bring car to where purchased. Which dealer was an hour away for us. When arrived at dealer (after making appt only to connect key fob) I was told me I have to wait an hour and half to connect key fob to car More

This dealership is Very close to my house. I most of the time I do not satisfy with the service I received. I most of the time I do not satisfy with the service I received. More

I was very dissatisfied with your service. I was not treated as a valued customer. The service manager invalidated my concerns and treated me as if I didn't have a brain. I was not treated as a valued customer. The service manager invalidated my concerns and treated me as if I didn't have a brain. More

The best service they did a great job! ! Definitely will recommend to all my friends ! Definitely will recommend to all my friends More

The wait was too long, 21/2 hours. The service assistant, Margie was excellent! She really helped us alot.and answered all questions. Thank you Margie. The service assistant, Margie was excellent! She really helped us alot.and answered all questions. Thank you Margie. More

Was easy to make- and change- my appointment. It was something relatively simple. Price was inline with my expectations and was in and out in just over an hour. It was something relatively simple. Price was inline with my expectations and was in and out in just over an hour. More

They sucks half way job claim they did everything on my vehicle which was a big fat lie never going bk their vehicle which was a big fat lie never going bk their More

Before I visited Advantage Toyota, I checked the opportunity to purchase a car from 3 to 4 different dealers. When I came to Advantage, Toyota, I met Matthew Kass, and he introduced himself as a Sal opportunity to purchase a car from 3 to 4 different dealers. When I came to Advantage, Toyota, I met Matthew Kass, and he introduced himself as a Sales & Leasing Consultant. Within 5 minutes, he explained the difference between Toyota's car. Matthew explained to me the quality and advantages of the Toyota RAV 4, and I decided to purchase this car. Unfortunately, the store did not have a silver color Toyota RAV 4, and we decided to wait for it for two weeks. During the two weeks, Matthew constantly contacted and informed me about the possible days of my car delivery. The expected day for delivery had been changed from 2 weeks to 4 weeks, and it made me feel unhappy. But Matthew called me and promised to do his best to get a car earlier, and he did. Our total waiting time was only 2.5 weeks. Matthe met us in the store on Sunday, July 28, smiling, holding a key. He gave us time to see and check a car before we stopped at the financing office. Matthew did everything possible to make us a particular customer during all this time. I appreciate Advantage Toyota's sales staff and Matthew's excellent personality and culture. I saw no better services during the car purchase than in your store. Thanks to Matthew Kass for the excellent service. More

They took their time to show us the RAVA 2021 on 7/26 they couldn’t find the key and ended up showing us a different RAVA 2021. We returned on 7/28 to check the RAVA 2021. The purchase and finance proces they couldn’t find the key and ended up showing us a different RAVA 2021. We returned on 7/28 to check the RAVA 2021. The purchase and finance process took over 3 hours on 7/28. The process needs improvement. The customers don’t have a lot of time to be in a dealership. The time of the customer is very valuable and should be respected. The salesman was approachable and explained the sale to us. His computer was very slow. I am expecting to return for service and hopefully the service staff will be customer oriented. More