Advantage Hyundai - Service Center

This service dept was the best! I'd travel 50 miles from Brooklyn because of their customer service. But with changing faces came different attitudes. Was told I qualified for a new engine. Gave me a loaner Brooklyn because of their customer service. But with changing faces came different attitudes. Was told I qualified for a new engine. Gave me a loaner. Then called a few days later to come get my car because the criteria for new engines changed AFTER I brought my car in. Excuse me??? My car was already APPROVED! The service has changed dramatically. Read the reviews. This past year, they've attempted to charge me for things covered under warranty and other things Ive had to challenge them on. And now this!!! The lack of professionalism and uncaring ways is horrible. This service dept was never like this. Bring back the staff that showed compassion and was like family. The ones that knew you by name and made you want to tell everyone to go there! You used to be able to talk to the manager. You cant even speak to him. He keeps sending the same person you had a problem with to deal with the issue! I have filed complaints with Corporate Office and BBB about my engine replacement. Hyundai should be ashamed! I was already approved! More

Service center: I had a really horrible experience. I went for an estimate and when their price was really high, they wouldn’t give me my keys back unless I paid them $150 as a diagnostic fee. I never ag went for an estimate and when their price was really high, they wouldn’t give me my keys back unless I paid them $150 as a diagnostic fee. I never agreed to this and they were very dishonest and unreasonable. I just wanted an estimate. I don’t recommend this place for anything! More

over priced I was told i Needed a set of tires or couldn't pass inspection. After I received the tires I checked the price at Tirerack where I normally get tires. I was told i Needed a set of tires or couldn't pass inspection. After I received the tires I checked the price at Tirerack where I normally get tires. Tirerack was $502 plus about $60 to have the service station mount them.I paid over $900 at Hyundai Hicksville for identical tires. I naturally assumed it would be more at the dealership but the I think they charged an exorbitant amount. I complained to the person I dealt with and requested a manager call back but they didn"t. More

STAY AWAY FROM THIS PLACE!! The service department is terrible. Oil change that takes 2 1/2 hours, and they overcharge for the work done. We verbally agreed to a specific amount, and the charge was doubl terrible. Oil change that takes 2 1/2 hours, and they overcharge for the work done. We verbally agreed to a specific amount, and the charge was double what we agreed on. They refused to give me my car back until I paid them in full. They also broke my wiper blade, and then scratched the windshield during their "free" car wash. More

SEXIST and Illegal I would give this NO * if I could I dealt with this dealership both in sales and then again in service. Let me say that this dealership is a complete horror show. Sales experience I dealt with this dealership both in sales and then again in service. Let me say that this dealership is a complete horror show. Sales experience was a nightmare because of the people in back registering the car. However, service is worse. I have 2 cars and brought the first car in for a few oil changes but wait times was stated to be an hour but was always over 2. Therefore, I stopped going there even though I had free oil changes. Then my 2014 Hyundai Accent started burning oil. I went back and had to do an oil test. I had to pay for an oil change which I did even though when I bought the car, I had free oil changes. I then had to bring my car back on 4 different occasions for them to test the oil. My car needed a new engine which was replaced free my Hyundai since it was under warrantee. I get a call that my car is almost done on a Thursday and then receive a call on Tuesday saying my cars been done since Friday where am I? I go to pick up my vehicle and when I return the loaner and my car is given to me, My Air conditioner is broken. I go back in to be told by Demitry that my ac was broken when I dropped off. I say " NO it wasn't, I was using it when I dropped it off." He said, he was noted on my paperwork that it was broken but never told me cause he figured I knew. I asked for a manager, I spoke with Chris. Who didnt even look up from his computer at me and said " HIs service dept said it was broken and that the AC is not touched during an engine change and since I WAS JUST A WOMAN, I HAD NO CLUE ABOUT REPAIRS. I then was very upset and told him that was unacceptable. HE walked into an office to speak with some one else and closed the door and stated " ANOTHER F***** IDIOT". They out freon in my ac but within a week, It was not working again. THANK GOODNESS for corp stepping in since, MY request for a call back from JOHN the local general manager went unanswered and also the district manager who I requested was unresponsed. ADVANTAGE HYUNDAI gives HYUNDAI a bad name. SERVICE and SALES are Horrible. They were sexist and namipulative. They LIE. *****CORP allowed me to go to another Hyundai dealership which covered my repairs for my AC since ADVANTAGE HYUNDAI caused the problem. BTW the AC is contacted to the ENGINE so when they remove the engine, they need to either remove the ac or tie it up so it doesn't get a hole in it******* Advantage is the worst DEALER SHIP ever ****** More

AWFUL HORRIBLE SERVICE!! AWFUL! Do not buy a car from this location, they are rude and overcharge. I leased the limited edition 2019 Kona as well as the extra tire package, I AWFUL! Do not buy a car from this location, they are rude and overcharge. I leased the limited edition 2019 Kona as well as the extra tire package, I got a flat and called the roadside service which was a guy in a maxima, not a tow truck. I have amazing credit and pay $412 a month for a limited edition Hyundai and it didn’t even come with a spare tire Or donut or run flats. The roadside service couldn’t help me. They never offered for me to pay for a spare or eve told me there was no spare when I purchased the car. They did nothing for me and treated me like garbage. Manager didn’t even come out of his hole! More

Service is garbage Brought my car in for hard water spots on all the glass on a brand new car. Dropped car off on 7/10. Picked up 7/12. Spots still on glass and nose of Brought my car in for hard water spots on all the glass on a brand new car. Dropped car off on 7/10. Picked up 7/12. Spots still on glass and nose of my car has white paint from their walls and a gouge in the lower part of the facia. More

False replacements needed Came today June 13, 2019 for a oil change for my 2017 Santa Fe. While sitting in the waiting area I was approached by my service consultant to fill m Came today June 13, 2019 for a oil change for my 2017 Santa Fe. While sitting in the waiting area I was approached by my service consultant to fill me in on what the service tech felt I needed. Let me just say I would not have been there at all if it weren't for their screw up the last time I was there for a recall. To make it up to me the service consultant gave me an additional free oil change. The consultant told me I needed a new engine air filter and cabin air filter, (BOTH OF WHICH I HAD CHANGED PRIOR TO MY APPT THAT MORNING). I got the Service Mgr. involved with the situation. After he checked out the problem he told me he was sorry. Not as sorry as me. A despicable and underhanded way for Advantage to run a business. More

Attempt to Bilk Customer Came in for a NYS Inspection, free oil change and to have a tire examined for a slow leak. Tessa Tarantino, my service advisor reported that the wall Came in for a NYS Inspection, free oil change and to have a tire examined for a slow leak. Tessa Tarantino, my service advisor reported that the wall of my tire was punctured and that the tire must be replaced in order to get my NYS Inspection. This was to run me nearly $300 and change. I declined the service and went instead to a local service station. I observed the examination of the tire. The puncture was nowhere near the tire wall and was easily repaired. The total cost was $47. I purchased my car there because I believed the service department to be reputable. But for warranty work , I will no longer use this service department More

For 5 Sonatas I have lease and traded . Each time i come to Advantage for service and turn in my cars trade ,i have Adrian Powell find the time to help me tks for having excellent and hard Each time i come to Advantage for service and turn in my cars trade ,i have Adrian Powell find the time to help me tks for having excellent and hard working employee... More