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Advantage Chrysler Dodge Jeep RAM - Service Center
Mount Dora, FL
79 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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79 Reviews of Advantage Chrysler Dodge Jeep RAM - Service Center
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December 04, 2023
I've been using this dealership for the last two years. Each time I'm promise myself I'll never use them again, but I literally live 2 miles away. It is consistently the worst customer experience Each time I'm promise myself I'll never use them again, but I literally live 2 miles away. It is consistently the worst customer experience I've dealt with. Today I was left with a scenario that truly baffled me. I came in for the 2nd time to get my 7way trailer plug fixed. 2nd time paying 185, to diagnose the obvious that it needs repaired. Yesterday I order the part to repair it through the service advisor Kim, then came in today to pick up the part and it was a hitch cover , which was obviously the wrong part. People make mistakes, the number Advantage employees make seem to be exponential but it happens. I politely asked to order the new part after wasting my time and was met with a charge for the part difference. I requested my diagnostic of the obvious for $185 be credited toward it, this was not done. Which was not overly expected, but was an olive branch for them to provide customer service. When it was rejected I just simply requested refund, this is the main motivation for the post. I could feel the overwhelming annoyance by the cashier of having to do a refund after my time was wasted etc. The general attitude in the service department is extremely poor. I really hate to post negatively about any business, but if I can help someone avoid dealing with this dealership then it's worth my time. - Charged for a multipoint inspection and all of my tires were low. Meaning obviously this wasn't done, then checked washer fluid was empty. I mean pitiful stuff here. I wouldn't accept a fully complementary service from them because I don't trust their service ability. Finally, last visit they put non synthetic in my truck and after reading the receipt had to clarify. Needless to say they had to flush it, acted like it was a huge inconvenience. Invoice Notes- Read only use Synethic. Truly pitiful stuff here..... More
by bryant.hop@gmail.com
Employees Worked With
Kim
Verified CustomerMay 17, 2023
Very convenient and personable staff. Wait time was short enough for the time I had. It was later in the day and there wasn’t any problem getting me in. Wait time was short enough for the time I had. It was later in the day and there wasn’t any problem getting me in. More
by joecute0612
Employees Worked With
May 12, 2023
Very pleasant, did a great job. Always helpful and professional. Always accomadating and makes it easy for an appointment. Always helpful and professional. Always accomadating and makes it easy for an appointment. More
by REALESTATEOUTOFTHEBOX
Employees Worked With
Other Employees :
Dana in Service Dept 5 star, Zach Bell, Ahmed Eldery
May 12, 2023
The BEST SERVICE that I have ever received. It is ALWAYS the BEST SERVICE OF ANE DEALERSHIP or anywhere else! It is ALWAYS the BEST SERVICE OF ANE DEALERSHIP or anywhere else! More
by MIKE@SANDYCAYCONSULTING.COM
Employees Worked With
Other Employees :
Tim at the Service Writers Desk & Kenny in the Technician area., Luis Carrasco
