Advantage Chevrolet of Hodgkins

Firstly, they got my name wrong. I’ve asked for it to be corrected and Edwin said that they will. It’s been days, I still get called by the wrong name. Secondly, the first time I went to the dealer they did corrected and Edwin said that they will. It’s been days, I still get called by the wrong name. Secondly, the first time I went to the dealer they did a video of the inspection. They were suppose to do another video this current visit, but that didn’t happen. The whole time I was there they didn’t notify me about any progress. After being there two hours Edwin found me and told me that the work has been completed. I’ve signed a paper and I was on the way out. On my copy is was noted whatever has been done. No proof of inspection, no video shown. I got back in the dealership and they gave me a paper showing the inspection and regarding the video, they said they will make one for me. After waiting there 2 hours without anybody saying anything to me regarding what was happening, who would stay longer just to redo something that it was supposed to be done. Lastly, they asked me about the tires. This was the first thing that they mentioned. Edwin said that they need to be replaced, because they marked it down in the first visit to the service. That was 4000 miles ago. Since I bought the car from this dealer, I’ve put 9000 miles on it (it wasn’t a new car, but still). So the first visit they said to me that the tires were okay, second visit, the first thing they ask is if I replaced the tires. Again, I’ve had the car for 5000 miles, nobody said anything about the tires the first time and then they bring it up at the second visit. You think for yourself what this is. To summarize everything, I want to mention that I am not happy with the service I’ve received. I am not even confident that the mechanic did his job and at the same time, I’ve need ignored. By all means I don’t need attention but I do expect a well done job. Total lack of professionalism and customer service. More

Great place to do business with. Service people always very professional . Bought my last 4 vehicles there. Never have any problems scheduling appt to get in for service either very professional . Bought my last 4 vehicles there. Never have any problems scheduling appt to get in for service either More

Always a wonderful positive experience when I come here. Everyone is extremely nice and polite, I cant wait to come back to upgrade my vehicle. Everyone is extremely nice and polite, I cant wait to come back to upgrade my vehicle. More

Not helpful told me about a recall and then said they couldn't fix it because it expired. Then didn't help me with looking to see what was wrong with my car and why it's not shifting right. couldn't fix it because it expired. Then didn't help me with looking to see what was wrong with my car and why it's not shifting right. More

Everybody was very helpful. The salesperson, Steve, was informative and helped me find the right fit. Dennis Reilly was extremely helpful in getting me to the payment I was looking for. All of the staff wa informative and helped me find the right fit. Dennis Reilly was extremely helpful in getting me to the payment I was looking for. All of the staff was kind and courteous. We have had many family members purchase from this dealership over the years and the customer service has remained great all this time. I would recommend this dealership to others looking to buy a Chevrolet. More

Good service by the service advisor and technicians, I will highly recommend the dealer to friends and family. I have no complaints good job guys will highly recommend the dealer to friends and family. I have no complaints good job guys More

They priced the car wrong in my paperwork. Haven’t refunded me the money back to that financer. I left voice messages multiple times and I haven’t received a call back. I would not recommend. refunded me the money back to that financer. I left voice messages multiple times and I haven’t received a call back. I would not recommend. More

Everything went smoothly. Customer service keeps me up-to-date while I waited. 2 hour wait for oil change and inspection of squeaky noises on car. up-to-date while I waited. 2 hour wait for oil change and inspection of squeaky noises on car. More

The dealership was quick to get me an appointment to see the car. Mileage was more than one listed and price was $1000 more than listed price the car. Mileage was more than one listed and price was $1000 more than listed price More

Dennis Reilly is great finance guy that has great customer skills and takes real good care of you. I highly recommend him and Chevy Advantage. customer skills and takes real good care of you. I highly recommend him and Chevy Advantage. More