Advantage Chevrolet of Hodgkins

Service Fail I recently ended up at Advantage Chevrolet while taking my daughter back to college in Indiana. The voltage on my 2012 Avalanche had dropped significa I recently ended up at Advantage Chevrolet while taking my daughter back to college in Indiana. The voltage on my 2012 Avalanche had dropped significantly. It had done this the day before too and the truck had begun running rough. I thought it might be my high output alternator acting up, so I had my original factory alternator put back in. That was when it acted up near Advantage. I told them what was going on. They told me it would be about 5 hours before someone could look at it, but they were going to put one of their good electrical techs on it. I ended up leaving the truck there and continued onto Indiana in another one of my vehicles. After 24 hours of my vehicle being in their shop I was told that it was my alternator. They put in a high output GM alternator into my truck at the cost of $720.91. I picked up my truck the next day and took it home. Within a couple of days I was once again losing voltage. I took it and had the battery checked. It tested at 65%. I replaced the battery, and I have had no issues since. It appears based on their paperwork that the battery was never tested. Based on the status of the battery it also seems that my alternator was not the issue which was confirmed when they told me that my factory alternator tested fine. I contacted their Service Manager Len Paluch to discuss my service. Two days later I received a call from a gentleman named Jim. I am assuming he was from service. He apologized about the issues with my truck and was happy to hear that I got "the Gremlins out of my truck." He also said that they should have checked my battery and speculated that maybe there was something wrong with their testing equipment, but that is as far as he went. At no point in time did he offer to refund all or even a portion of this unneeded part. I have been informed that there are systems in place for situations like this where GM can cover things like this under some warranty when their dealerships drop the ball. I mentioned this to Jim and pretty much got no response. I am annoyed that they aren't stepping up to take care of this repair. I am also angry that their Service Manager, Len Paluch, didn't think my complaint was important enough for him to call me back. I will continue to pursue this complaint with GM. Very disappointed in this dealership as a long time Chevrolet owner. More

bought a car!! Bought my first car here, and honestly everyone was really nice and Steve Garcia was our salesman he did everything he could for us ThankYou! Bought my first car here, and honestly everyone was really nice and Steve Garcia was our salesman he did everything he could for us ThankYou! More

New car Went in looking for 1 car in particular buy walked out with something better. Almost 100,000 miles less. Practically brand new. I am very satisfied wi Went in looking for 1 car in particular buy walked out with something better. Almost 100,000 miles less. Practically brand new. I am very satisfied with my purchase as well as the service. More

satisfied customer Friendly dealership from the salesman to the financing department. Fast and worked to meet my budget. Got the right car for me and the color I wanted. Friendly dealership from the salesman to the financing department. Fast and worked to meet my budget. Got the right car for me and the color I wanted. More

My Awesome Experience My sister got a good deal with her purchase on a 12 chevy cruze with Steve Garcia. I mentioned to him I had purchase a used vehicle and it was a bad d My sister got a good deal with her purchase on a 12 chevy cruze with Steve Garcia. I mentioned to him I had purchase a used vehicle and it was a bad deal and no one has helped me get out of it. In less than a week Steve did was able to help me get rid of my old vehicle and get a new 14 chevy cruz. I was so happy and amazed that he was able to help me this much. Really recommend him and the dealership! More

great service When I purchased my chevy Cruze, I got excellent service from Fabian Murillo. He is very nice and patient, he never rushed us or pressured us to find When I purchased my chevy Cruze, I got excellent service from Fabian Murillo. He is very nice and patient, he never rushed us or pressured us to find a vehicle. He worked hard to make sure the vehicle i chose was perfect for me. I am glad i was referred to Fabian by a relative. I recommend him and Advantage Chevy to every one, they do great service. More

Great deal. His the best salesperson because he care about his Customers.I would recommend Ernie if you want the best attention .there finance department is also His the best salesperson because he care about his Customers.I would recommend Ernie if you want the best attention .there finance department is also great.I had the best buying experience ever.I would highly recommend advantage Chevrolet .thank's for the best car buying experience ever.dont forget ask for Ernie . More

Advantage Chevy is the best! This is my second purchase with advantage and when I say they make sure you get what you want, they have to be the best at it! They work with you I me This is my second purchase with advantage and when I say they make sure you get what you want, they have to be the best at it! They work with you I mean they are so patient and they are very realistic... I wouldn't go anywhere else because at advantage I don't have to worry about the lies of a typical salesperson. They respect you, your time, your money, and most important YOUR MONEY! Daemon Clark made sure all my needs were met, in a timely manner and he made sure I was happy walking out of the dealership!!! More

great service Brandon Rowe and Tom Hackett help me to owning my first new vehicle with great customer service, fast approval and an overall great experience. I woul Brandon Rowe and Tom Hackett help me to owning my first new vehicle with great customer service, fast approval and an overall great experience. I would recommend anyone to come here first. More

Stress free purchase, deal with Fabian! My boyfriend had a great experience back in January, so I decided to check out their inventory and stop by. Although our first visit it was not as ple My boyfriend had a great experience back in January, so I decided to check out their inventory and stop by. Although our first visit it was not as pleasant, the second time I went in there ( since I fell in love with a Chevy Malibu), I asked for a different salesperson and Fabian was our guy. I am very happy that I went back! Fabian was very professional and patient with me, although we came right before closing time. I was surprise how stress free and easy he made this experience for us. Since I was a first time car buyer I was expecting the total opposite. He took his time with us, did not rush us at all and worked to meet our budget on the car, so I was pleased to give him my business. I know I will go back to him on my next purchase and will recommend him to everybody! he's amazing! More