Advantage BMW Midtown

My car was in their repair shop for 25 days. My car was in the shop for a total of 25 days. My wife initially took the car in because it was shaking. We thought that it could possibly be a motor My car was in the shop for a total of 25 days. My wife initially took the car in because it was shaking. We thought that it could possibly be a motor mount. Advantage BMW replaced a motor mount the year before and the symptoms were similar. Advantage BMW diagnosed the problem initially as being another motor mount and after 10 days, they replaced it and we picked up the car. The problem was not fixed correctly and we had to return the car to the shop. This second trip saw the car being in the shop for 15 days. The problem was diagnosed correctly for our second trip as being a faulty ignition coil. I also asked them to look into the fuel sensor, which they did and ultimately fixed. We do not feel that it should have taken 25 days to fix a motor mount, ignition coil and fuel sensor. If the service manager knew that a motor mount would not cause a “service engine soon” light to appear, why would a highly skilled & trained BMW technician not know that? Was the motor mount fixed in error? Does my extended warranty company need to be made aware of an unnecessary repair that was charged to them? My wife received a rental vehicle for our first appointment. Her credit card was charged twice by Enterprise in error. The second service appointment found me in front of an Enterprise employee who attempted to collect $750 from me that Advantage BMW still owed from the 1st appointment. Our first service advisor claimed not to be able to reach our extended warranty company for four days when my wife, on the other hand, was able to make one telephone call and get them on the phone. In summary, I will never return to any Advantage BMW location and will share my story of poor customer service as others have a right to know how they will be treated when they entrust Advantage BMW with their vehicle More

Service advisor .Highly recomend to all my friend I do highly recomend Jesus Castellano Service advisor based his excellent attention during my last visit to services my X5 and any that I need BMW tec I do highly recomend Jesus Castellano Service advisor based his excellent attention during my last visit to services my X5 and any that I need BMW technical support to my vehicle More

Jeff Rogers is a great service advisor! I only go in to the dealership once a year for maintenance services so my impressions tend to be lasting. This is my first time working with Jeff and I only go in to the dealership once a year for maintenance services so my impressions tend to be lasting. This is my first time working with Jeff and I was impressed with his professionalism and helpfulness. Overall Advantage has always treated me well, even arranging for last minute rental cars if a maintenance issue was going to take longer than expected. More

Awesome! Derri was a fantastic sales man took care of us very well. Took care of my daughters first BMW ! Thanks Derri will definitely come back!! Derri was a fantastic sales man took care of us very well. Took care of my daughters first BMW ! Thanks Derri will definitely come back!! More

Excellent servie The dealership is excellent in service. I enjoy coming and they make customer service a top priority. I have bought several cars at this location a The dealership is excellent in service. I enjoy coming and they make customer service a top priority. I have bought several cars at this location and I will continue to do so. Great staff and service advisors. More

"Call of Duty" The staff went to great lengths to provide great service, far beyond the "call of duty". I will always go back, as they have made me a loyal client. The staff went to great lengths to provide great service, far beyond the "call of duty". I will always go back, as they have made me a loyal client. More

Great dealership. We have purchased 4 cars from Advantage. Started with them in 1983. Before Advantage. Pat is great and fortunate to have Mike Powell. Great guy. Our We have purchased 4 cars from Advantage. Started with them in 1983. Before Advantage. Pat is great and fortunate to have Mike Powell. Great guy. Our service rep is Jeff Rogers and he works very hard and is always a pleasure to have him help us. They always do exactly what they tell me in a timely manner. More

Great Service I purchased my car in September. Other than returning to have the service department put on my license plates, this was my first time back for any ty I purchased my car in September. Other than returning to have the service department put on my license plates, this was my first time back for any type of service. I came in to have my front parking headlight replaced and my rear tail light cover replaced. It could not have been easier. Everything was covered by the warranty. The waiting room was comfortable and stocked with refreshments People were very friendly and they returned my car all washed and vacuumed. Very pleasant dealing with this dealership. I definitely recommend them More

Poor customer service. Very disappointed. I would highly discourage anyone needing to service a BMW from using Midtown BMW. They are not the only dealership with a service center in the Housto I would highly discourage anyone needing to service a BMW from using Midtown BMW. They are not the only dealership with a service center in the Houston area (thank goodness for that) and I can assure you that the service you receive from Midtown BMW would be a frustrating disappointment. My most recent experience at the service center servicing a car I purchased from this dealership, was such an absolute joke it's hard to even paint a clear picture of just how terrible the customer service at this location is. After bringing my car in for an issue and being charged thousands of dollars worth of unnecessary parts and labor to "fix" the issue, I was told the car was repaired. On my way home from picking up my car at the service center the issue I brought the car in for was still very present and had not been fixed, and to make matters much worse the car completely died (which it has never done before). So the car was towed back to the service center and they claimed they looked at the car again and the issue was repaired because they couldn't find any problems with the car. So I picked the car up from the service center for a second time in one week, and again, on the way home it was clear the cars issues had not been fixed. So I took the car back to the service center for a third time, and asked to speak with a mechanic and he was able to diagnose the cars issues right away and said he could fix it in a couple hours. 4 days later the car was ready (I'm still not sure how something that I was told would take a couple hours took 4 days). On the way home from the service center for the 3rd time, the "check engine" light came on. The service agent refused to refund us any of the money for all of the parts we purchased the first time we brought the car in, which just blows my mind considering all of those parts didn't fix the problem and were completely unnecessary. So in a nutshell, the Midtown BMW service center is a complete and total rip off, with customer service agents who care nothing about customer service, and mechanics who apparently have a very difficult time repairing BMW's even though that is what the specialize in. I strongly suggested you save yourself time and money by having you BMW serviced anywhere but Midtown BMW. More

100% Customer Satisfaction I had the best experience with regards to customer service satisfaction at Advantage BMW Midtown. The employees I worked with, Jeff Rogers (Service Co I had the best experience with regards to customer service satisfaction at Advantage BMW Midtown. The employees I worked with, Jeff Rogers (Service Consultant) and Omar Reyna (Parts Advisor) were outstanding, courteous and kept me well informed regarding the service required on my X5M while R. Rodriguez (Certified Technician) treated my vehicle like his own. They definitely are assets to the company. Way to go guys and to Advantage BMW Midtown More