Advantage BMW Midtown

Excellent service! I switched to this dealership and have found it to be very customer service-oriented. Service done right the first time and they keep you posted on l I switched to this dealership and have found it to be very customer service-oriented. Service done right the first time and they keep you posted on length of time it will take-plus they estimate time much better than previous service group. More

Great service . Fast and courteous. Very friendly and knowledgable . Close to home and work . I recommend advantage to all my friends and family . Thanks again . Fast and courteous. Very friendly and knowledgable . Close to home and work . I recommend advantage to all my friends and family . Thanks again More

Excellent Customer Service The Service Staff and the Sales Staff is Great in Advantage BMW Midtown. I recommend in Pre-Owned Vehicles Mr. Ricardo Quiroz, Him is very Profession The Service Staff and the Sales Staff is Great in Advantage BMW Midtown. I recommend in Pre-Owned Vehicles Mr. Ricardo Quiroz, Him is very Professional, Friendly with a extended experience in the #UltimateDrivingMachine. Special Thanks to Mr. Jesus Castellanos in Service Dept. very excellent Advisor. Thanks Staff .. you're make my experience at the Top!!! More

Go to Some Other dealership- Worst Customer Service The worst service ever Slightly long review but the truth and I don't like to be played I was a potential buyer from out of state and called int The worst service ever Slightly long review but the truth and I don't like to be played I was a potential buyer from out of state and called into the dealership for a specific car and spoke to Ricardo Quiroz on a Friday morning and while speaking to him I already told him that I was from out of state and would have to conduct the business over phone and or email. By friday evening I had decided to buy the car and requested him to send me all the written literature about the car and also the financing application. I provided him two email addresses - a gmail address and one a work address. Ricardo never sent anything and when I was finally able to get a communication back from me he told me that he had left for home and that he had already emailed the papers ( which was a lie) and that he would email again on Saturday. On saturday he did email me the papers after I gave him two reminders. After I filled in the financing application I called and texted Ricardo multiple times to which he did not reply at all. Then he finally texted me back and told me that he could not talk to me because he had customers that he was tending too. I think that he forgot that an internet customer is a customer too. Finding out that Ricardo will not tend to me I called other sales agents and two of them told me that they could not access my file/ application since Ricardo had locked me in the system so that nobody else could access my file either. So basically neither would he assist me, nor would he let anybody else assist me. So the whole of Saturday I tried calling him and texting him asking for assistance and finally at around 6:00 PM he told me the car was sold. He played me the whole of the Saturday while he was making a deal with somebody else and probably holding me as a back up offer just in case the first one did not go through. The pre-owned office has the worst service I have have experienced, to back it up I was an out of state customer and then Ricardo takes the cake. I don't know how a dealership allows a sales associate to lock out a prospective buyer so that nobody else can help him or her if he is tending to some other customer/s More

Great experience with sevice This was my second visit to this dealership for service and my service advisor was Robert Garcia. He treated me extremely well from the minute I got t This was my second visit to this dealership for service and my service advisor was Robert Garcia. He treated me extremely well from the minute I got there and kept me informed about what was going on the entire time. He took the time to explain everything and answer all of my questions. I will definitely ask for him when I return next time. I highly recommend him. More

Definitely Recommend This was the first time visiting this dealership. They were able to repair my vehicle while I went to lunch. My service advisor made the whole experie This was the first time visiting this dealership. They were able to repair my vehicle while I went to lunch. My service advisor made the whole experience seamless. More

Worst customer service I've ever experienced. The preowned office is by far the worst customer service I've ever experienced. Salespeople have no desire to get to know you or find you a good deal The preowned office is by far the worst customer service I've ever experienced. Salespeople have no desire to get to know you or find you a good deal. Do yourself a favor and go to a different dealership that knows how to treat its customers! More

Great Customer Service Buying here since 1994; just bought third BMW (X5) in 2 years. The service is excellent. For the last three transactions, Mr. Josh Camargo has been ou Buying here since 1994; just bought third BMW (X5) in 2 years. The service is excellent. For the last three transactions, Mr. Josh Camargo has been our client advisor (the second and third times by request). He has given us excellent service on all three occasions and is to be commended for his professionalism and grace, this last time, especially, when I changed my mind at the last minute, after papers were ready on one car, and decided to look at other options -- he showed no dismay and simply patiently guided me to other vehicles until I finally decided on the one I wanted, which I had bypassed previously because of the price. He handled ALL the details exceptional well and gave wonderful customer service . Thank you, Josh!! More

Great Service My experience with BMW Advantage was really positive. Arrived on time at my appointment and I was greeted right away by my designated service Advisor, My experience with BMW Advantage was really positive. Arrived on time at my appointment and I was greeted right away by my designated service Advisor, Harry Fernandez, who was really great at all times. The communication was perfect, and I got a loaned car for the days that my car spent in their service. When the job was done, I was called and got the feedback from Harry who took the time to explain to me each item that they checked in my car. More

Unprofessional, unorganized, take your business elsewhere Worked with the same sale person for several weeks to come down to purchase a car. A 3 hour one way trip to Houston. Called on the way down to make Worked with the same sale person for several weeks to come down to purchase a car. A 3 hour one way trip to Houston. Called on the way down to make sure all was still on target. Once in the office I was told the car we had been discussing for weeks was sold. No communication from this sales rep as we talked in route to Houston that the car was sold...not a (******) word until I arrived at the dealership. As unprofessional as you can get. Was planning to buy a $40K car - cash - and still will - but NOT from this dealership. DO your self a favor - read the 1 star reviews...most would have given a -1 star if there was such a rating to give, These guys want your money and don't care about you as a customer. Beemer dealers are a dime a dozen - go find yourself one who cares about customers, has integrity and speaks the truth. It only cost me $30.00 in gas and 7 hours of my time - but well worth it not to ever have to deal with Advantage BMW. More