Advantage BMW Midtown

Buyer beware!!!! My husband (who is active duty military) and I went to this dealership on New Years Eve looking to buy a used car. We had been stopping to dealerships My husband (who is active duty military) and I went to this dealership on New Years Eve looking to buy a used car. We had been stopping to dealerships all day searching for something roomy for our daughter who attends UTSA. She had been driving a 1995 BMW 525i so we were very confident in the BMW brand. We've only been stationed in Texas 2 years so this was our first trip into the midtown area since we live so far north and don't have a need to travel into downtown Houston. Anyhow, we test drove a 2006 BMW X3 that appeared to be in great condition. Our salesman was Boris. When we test drive the vehicle we noticed tire pressure warning light was on and the check engine soon light as well. So we asked about it and we were assured that it would be taken care of. After looking at vehicles for 2 days all around Houston we settled on that one. We drove it home 12/31 and about half way back up to Spring the same light for tire pressure that we were assured would be taken care of was back on. We immediately called the dealership. We understand vehicles are bought AS-IS but to have engine lights and such coming on as you're driving it home? No bueno! We had it looked at in Jan 3 and Discount Tire. So turns out a sensor on the rear passenger side needed to be fixed. We paid discount tire to take care of it. The truck sat in the driveway until the weekend where our daughter could come home and drive it back to San Antonio. So as she was driving it back to San Antonio, the engine light that we were told was fixed was on again. My daughter took it to Auto Zone in Dan Antonio to have them hook up the computer to read the codes. Turns out there is an engine coil in cylinder 4 that needs to be replaced. We've had this vehicle a whopping 11 days. I totally get "used" and "as-is" but xxxx at least be honest with us about the codes it is pulling. I don't mind fixing things that are wrong, but I HATE being misled and being told that you fixed something when you clearly did not! Lesson learned? Don't shop at this dealership. As a military family we pride ourselves on working with good people since we have to move around so much. But this vehicle was for our daughter and they knew that because we told them!!!! To put her in ANY kind of danger or concern whatsoever is what truly bothers me as a parent. When my husband contacted Boris he kept saying "well I told you it was as-is" my husband said yeah I got that but you basically lied to us because those codes were not addressed like you reassured us they would be! If you want return customers the least you could do is tell the whole truth. That's all a customer wants. I'll make sure to never patron this dealership and will let our friends know our experience so that other military personnel don't make the mistake we made. If a vehicle is As-Is ask them specifically to hook it up to the computer to ensure you are not buying a problem. Don't be like us which is trusting that they did what they said they would. Don't be trusting of the "sales guy". More

Great experience as first-time buyer Keith and the entire Midtown staff were great to work with. Friendly, attentive, and helpful, they made this experience enjoyable and effortless. Woul Keith and the entire Midtown staff were great to work with. Friendly, attentive, and helpful, they made this experience enjoyable and effortless. Would recommend this dealership to anyone looking for CPO. More

Fast, Friendly and efficient Scheduling my service is easy. Took less than 5 minutes for my loaner car to be organized. Got an email just over two hours later saying my car was re Scheduling my service is easy. Took less than 5 minutes for my loaner car to be organized. Got an email just over two hours later saying my car was ready for pick up. I will continue to use this service Centre. More

Great service Quick and easy routine servicing of my car. Provided me with a beautiful loaner. David Guerrero was great to work with. Great communication. Highly re Quick and easy routine servicing of my car. Provided me with a beautiful loaner. David Guerrero was great to work with. Great communication. Highly recommend! More

GREAT EXPERIENCE IN THE END Drove from atx to htx to purchase a vehicle and had a great experience Ricardo gave me a loaner to drive back as my car wasn't ready that day. Milton Drove from atx to htx to purchase a vehicle and had a great experience Ricardo gave me a loaner to drive back as my car wasn't ready that day. Milton was awesome, was treated very well and will definitely be back! Awesome deal as well! 😊 ?????????? More

Terrible Experience Awful experience buying a car here. Flew from the East Coast to buy a car, not even 100 miles from the dealership the low oil light came one, had to Awful experience buying a car here. Flew from the East Coast to buy a car, not even 100 miles from the dealership the low oil light came one, had to take it back to the dealer after driving 1400 miles just to have the oil changed. After driving the car for another 1000 miles I had to pay $2800 for a repair that was declined under the third party warranty that they sold me. They never offered me an extended BMW Warranty even though the car qualified for one. They held back 1% point on the financing even though I asked them what the BUY RATE from the bank was! BEWARE make sure to ask what the BUY RATE is and hopefully they will be honest with you, they certainly weren't with me. Per the advice of BMW NA I called them to see if they would help with the repair of the car since I haven't really put any miles on it and they said no you're on your own! The car only has 27000 miles on it, it shouldn't need any type of major repairs! I wouldn't recommend this dealer to anyone! Terrible buying experience all around! No one returns phone calls, no one answer their phone! More

Best service experience...ever! First class in every way. The greeting to the listening about the problem to the waiting area, the coffees, the fresh bagels and cream cheese. The lo First class in every way. The greeting to the listening about the problem to the waiting area, the coffees, the fresh bagels and cream cheese. The loaner was great. Even helped me get an appointment with the genius More

Great service department I have used this service department since 1994. Have always liked and trusted my advisors. As long as I have a BMW in Houston under warranty, this i I have used this service department since 1994. Have always liked and trusted my advisors. As long as I have a BMW in Houston under warranty, this is where I will go. More

Pleasant, Fast, Friendly This Service Advisor is Awesome They can really work with you They are very understanding people and they take the time to help you out This Service Advisor is Awesome They can really work with you They are very understanding people and they take the time to help you out More

Really Great Experience I bought a car in October and it was such a great experience. The staff was really great. I was fortunate to have met and worked with a really grea I bought a car in October and it was such a great experience. The staff was really great. I was fortunate to have met and worked with a really great sales guy in the Pre-Owned Department. Angelo Gryparis made the whole process easy. I would like to add that for the first time I really had a great experience buying a car. He was very personable, caring and very customer service oriented...the kind of experience one would expect from a high end dealership. I liked him so much we came in and bought another car on Nov. 2nd for my wife. So if your looking for someone that caers for you and will treat you right..talk to Angelo Gryparis. More