Advantage BMW Midtown

The people were very nice When my BMW was returned to me, there was a good amount of oil and thick grease on my rear leather seat!! I am still cleaning the residual black tarr When my BMW was returned to me, there was a good amount of oil and thick grease on my rear leather seat!! I am still cleaning the residual black tarry stuff. It is a good thing no one sat there!! My seats are black! Very aggravating! I would not have expected this from BMW or any dealership. More

Friendly and fast service The team at Advantage was friendly and efficient. They listened to my needs and concerns. The process was seamless from drop-off to pick-up. I would h The team at Advantage was friendly and efficient. They listened to my needs and concerns. The process was seamless from drop-off to pick-up. I would highly recommend the professional and courteous staff at Advantage BMW and will definitely use Joseph as my service advisor again. More

Friendly service I took my car to Advantage BMW today for my annual inspection. My advisor, Gabbie, was extremely friendly and helpful. She allowed me to use her Uber I took my car to Advantage BMW today for my annual inspection. My advisor, Gabbie, was extremely friendly and helpful. She allowed me to use her Uber account to get to my dental appointment on time. I appreciate the politeness of all the staff, but especially Gabbie! More

Jeff Rogers is a rockstar! I took my car in for its annual oil change and alignment. Jeff was so friendly and welcoming. He didn’t rush me and answered all my questions. He also I took my car in for its annual oil change and alignment. Jeff was so friendly and welcoming. He didn’t rush me and answered all my questions. He also consulted me on additional maintenance that I needed without pressuring me into a “sale.” BMW’schstomdr service is what will make me a customer for life. More

Excellent After bringing my vehicle to the dealership for my interior to be cleaned I was informed that it has to have prior approval. I was upset however the m After bringing my vehicle to the dealership for my interior to be cleaned I was informed that it has to have prior approval. I was upset however the manager was very helpful and explained the process to me. More

Service with a smile My only complaint today was with the slow Uber service. Other than that, the Advantage BMW MIDTOWN employees once again exceeded my expectations. Je My only complaint today was with the slow Uber service. Other than that, the Advantage BMW MIDTOWN employees once again exceeded my expectations. Jerry did a great job with his follow up too. More

Purchase of BMW M235i CPO. A very positive customer experience from start to finish. The team at BMW Midtown were friendly, informative and professional and were able to answer A very positive customer experience from start to finish. The team at BMW Midtown were friendly, informative and professional and were able to answer and support my purchase questions/needs. This is my first purchase from this dealer and based on my experience so far will rely on them for my parts and service going forward. I would encourage all to visit and let BMW Advanatge Midtown help you. Thanks team! More

Awesome dealership I wasn't happy about an issue with my car. This dealership took care of my problem right away. I will give them my business again. I wasn't happy about an issue with my car. This dealership took care of my problem right away. I will give them my business again. More

750Li air suspension and crank case gaskets This dealership has good people who give their best no doubt. Their systems are a bit sloppy and they lack consistency in process. Today was my 2nd This dealership has good people who give their best no doubt. Their systems are a bit sloppy and they lack consistency in process. Today was my 2nd time to pick my car up as the first time I found damaged paint on the front bumper and driver door. They apologized and got it fixed however my bill was mysteriously $250 more than my first attempt to pick up my car. If you are going to do business with these guys you have to have them quote the work ahead of time and you have to analyze in detail before you pay. They of course rectified the issue and reduced the cost more as an apology for the inconvenience for making me return a second time to retrieve my car. I trust that they are honest when they say that something should be fixed. I met the technicians and they walked me through the work they did and gave me some pointers on what I should be looking for in the next 20,000 miles. This was great and I’m so glad I asked to speak to them as it gave me peace of mind. More