Advantage BMW Midtown

BMW X1 Great customer service and easy car buying experience. Michael was very helpful. Would recommend Advantage BWM to others purchasing a vehicle. Thanks Great customer service and easy car buying experience. Michael was very helpful. Would recommend Advantage BWM to others purchasing a vehicle. Thanks for your help! More

Poor service at High $$ Overpaid $80 on labor for oil change compared to my last oil change at another BMW dealer. They were unable to solve my check engine light. They did t Overpaid $80 on labor for oil change compared to my last oil change at another BMW dealer. They were unable to solve my check engine light. They did though fix a recall issue but I had to haggle them for a loaner since they kept my car overnight.. not a happy customer & wont go back. More

Another Great Experience My family are long-time, loyal customers at Advantage Midtown because of Sales Manager, Justin! Thanks for always taking good care of us. This is my 3 My family are long-time, loyal customers at Advantage Midtown because of Sales Manager, Justin! Thanks for always taking good care of us. This is my 3rd 7-series and I couldn’t be more pleased with my experience (and my car!) at Midtown over the years. Thank you! More

Outstanding customer services Bought two cars, and trade one. Negotiate over the phone. When arrived the car were ready to go Easy process Will buy the next cars again Bought two cars, and trade one. Negotiate over the phone. When arrived the car were ready to go Easy process Will buy the next cars again More

New Car Purchase Love love love Al! This is my 3rd vehicle purchase from him and he is always awesome and consistent! He makes sure his clients are taken care of and a Love love love Al! This is my 3rd vehicle purchase from him and he is always awesome and consistent! He makes sure his clients are taken care of and are confident in their purchase. More

No luxury automobile service I’ve purchased several automobiles and the experience at Advantage Midtown was just average. There was a lack of communication between myself and the I’ve purchased several automobiles and the experience at Advantage Midtown was just average. There was a lack of communication between myself and the salesman. I emailed him 5 days ago and still haven’t heard anything back from him. I really should have purchased my vehicle from another BMW dealership where the customer service is better and the sales staff is more knowledgeable. More

Good service by Fernando Rivas Great service will recommend 320I 2017 great great price no hassle super good service salesman real professional friendly respectfully really need a c Great service will recommend 320I 2017 great great price no hassle super good service salesman real professional friendly respectfully really need a car try them first More

Poor customer focus Appointment was scheduled for tire change and fuel door repair, after arriving early and telling associate I was waiting with car, I was warned it wou Appointment was scheduled for tire change and fuel door repair, after arriving early and telling associate I was waiting with car, I was warned it would take 2-3 hours. Actual service took 5 hours! I also had to find my associate after 3.5 hours to see what was going on. Today you demonstrated a gap between what the service shop can handle workload wise versus what you commit. Worse, the customer service aspect was pathetic to have to initiate interaction on a service that was not staying on schedule. Make me feel like a relevant customer and you can earn my business. Treat me like another sales receipt and why should I come back. Insulting that you think an online survey gives me any confidence that this feedback will be acted on. More

Brake and battery services Easy to schedule the work required through the dealer’s website. I received a prompt diagnostic of the issues and cost estimate. Overall excellent ser Easy to schedule the work required through the dealer’s website. I received a prompt diagnostic of the issues and cost estimate. Overall excellent service, More

Service appointment Manni went over in detail the plans for the vehicle and had them executed in a very timely fashion. Easy to work with from start to finish. Manni went over in detail the plans for the vehicle and had them executed in a very timely fashion. Easy to work with from start to finish. More