Advantage BMW Midtown

Keep your eyes open when dealing with Advantage. I bought a Certified 4 series from them in Nov 2020. They failed to clear the prior owner info from the car. Failed to check both key fobs. Had to re bought a Certified 4 series from them in Nov 2020. They failed to clear the prior owner info from the car. Failed to check both key fobs. Had to return bc one did not work. They ordered a new one and mailed it to me. A month or so later, I noticed scratches where the passenger side convertible top meets the top of the windshield. Should’ve inspected it better. Finally, they failed to transfer the maintenance warranty to me. When I called about this they said BMW USA changed that and I would have to pay for the change. They NEVER told me this at the purchase. I am concerned if they truly performed the certified inspection and work. DO NOT TRUST ADVANTAGE. More

Recently purchased a 2014 Honda Civic for my daughter. The whole experience was great from all parties involved. Would highly recommend anyone to contact Ricardo! The whole experience was great from all parties involved. Would highly recommend anyone to contact Ricardo! More

I was an out of town buyer so my relationship with my salesperson was very important. The salesperson Albie Sugiharto did an excellent job in communicating with me on all my questions including sending m salesperson was very important. The salesperson Albie Sugiharto did an excellent job in communicating with me on all my questions including sending many pics to me. He was even kind enough to take the car to my garage of choice for the PPI. Outstanding job by Albie and the finance team as well! When I arrived they turned me around in one hour and I was on my way back to Dallas. The car met all my expectations in person just as Albie assured me. Would definitely purchase here again! More

The sales staff lacks proper training and customer service. I went in to trade my 7th BMW and was treated very poorly. My agent assumed I couldn't afford the car that I specifically came in for an service. I went in to trade my 7th BMW and was treated very poorly. My agent assumed I couldn't afford the car that I specifically came in for and refused to run the numbers for me so I left. More

I purchased a used bmw from Advantage and they were great! Sergio was very professional and did a wonderful job . He thought of everything and helped us transport our car as well. Thanks again, a very great! Sergio was very professional and did a wonderful job . He thought of everything and helped us transport our car as well. Thanks again, a very pleasurable experience . More

Ricardo was very professional, kind and put no pressure Ricardo was very professional, kind and put no pressure on me. I had other cars I wanted to see before making a decision. He was supportive and un Ricardo was very professional, kind and put no pressure on me. I had other cars I wanted to see before making a decision. He was supportive and understanding. After I bought the car, he spent time going over all the features with me. I really appreciated the no pressure. I also didn't have to spend hours purchasing the car. More

No Customer Care I came to Advantage BMW Midtown with an approval for a loan through my bank. I already did much research and was prepared to purchase a car. I found t I came to Advantage BMW Midtown with an approval for a loan through my bank. I already did much research and was prepared to purchase a car. I found two vehicle that I liked online and decided to test drive both and make the decision then. I decided on a 2017 BMW X4, best mix of sport and comfort! The car is lovely and I'm very happy. However, that is where the positive experience ends. When speaking with the finance guy he worked with me to make sure i received the exact payment I wanted. However, in order to do so he request I pay the maximum amount possible as a down payment. He also told me that he had added an extended warranty and a windshield protection plan to my financing without consulting me, basically negating the entire amount of the down payment. I told him I did not want the added expense and would prefer for my down payment to go in it's entirety to the principal of the car. He pushed back and told me I needed to get these as the car is expensive for upkeep (something I am already well aware of, as I am sure all people are). He did finally take the windshield protection off but insisted that I keep the extended warranty. When I came back the next day to pay my down payment and finalize the purchase he had also added on a complete interior and exterior protection package in place of the windshield protection. AGAIN I told him I did not want the added protections and I wanted to remove the extended warranty (3rd time), I also told him I might need to reduce the amount of my down payment, from $5k to $3k due to other factors. He stated that this would cause an at-least 4% raise in my APR and would cause my payments to be much higher than my desired monthly note. He also said that he had done so much work and moved around so many prices to get to the deal that he thought was best for me. When I consulted with my lender after the purchase I found that the APR % would not have raised by 4%+ if he had removed the added expenses and decreased the down payment. One day after my purchase was finalized I emailed two of the Per-Owned Sales Managers, Moe Hamadneh and Russel Graves, as well as one of the finance managers, Sal Guerra. I lined out the experience I had with the finance person and ask that they reach out to me to discuss and rectify the experience. One week later and I had not received any response from their team, not even to acknowledge the email and say they would address it at a later time. Finally I called the dealership directly, this time I was put in contact with another Finance Manager, Younus Nadeem, I left him a message and waited for his contact. By 5:30 pm he had not contacted me back so I called the dealership again and finally got in contact with him. I explained the entire situation to him and he said he would like to talk to the finance manager that I worked with and he would contact me back the next day. It is now 3 days later and I have not heard anything back from Advantage BMW Midtown. Needless to say, I will not be returning to this dealership in the future for any purchases. It seems to me that the team here is only interested in making the sale and getting their money. They have no interest in cultivating relationships with any client who will not be a frequent purchaser or who does not have the perfect financial or credit situation. They are certainly not interested in examining unpleasant experiences, caused by their policies or their staffs methods or actions, in an effort to ensure that these things don't happen again and to rectify the experience of a customer. More

The Best parts and Service in Houston Angel Martinez in the parts department is phenomenal. Every time I have called or asked him any questions regarding my sons 328i or my new to me 550i Angel Martinez in the parts department is phenomenal. Every time I have called or asked him any questions regarding my sons 328i or my new to me 550i, he has known exactly what part I'm talking about or what part to get. He is extremely knowledgeable and is extremely polite. I have never been to a parts department ( and I always go to dealerships to get OEM parts for my vehicles) and been treated with this kind of respect and professionalism. I strongly urge anyone looking to get parts to go to Advantage BWM and talk to this gentleman. You will not be disappointed.. #Angelisphenomenal Robert Garcia in the service department is my hero. After getting new Key fobs/keys from Angel in the parts department, I was lucky enough to meet this gentleman. I was a walk in from the side door and he took care of me like family. He not only explained how to program my keys, he had me go get my car and then did it all for me (without charge). He noticed i had paper plates and ran a service report for me to see what shape my car was in (without charge). Luckily, it was up to date on all services. He noticed it had a small smell of oil, which i noticed also. he told me about a issue specifically for that motor and about an oil consumption test to verify problem (also without charge) if test was positive, BMW would fix the problem for free. He was able to get me a loaner car and get car checked out. I was informed the next day that the services were covered. He explained in detail every part covered and what to expect. He also recommended turbo coolant lines be replaced during the service that saved me thousands of $$. This gentleman treated me, A stranger off the street. like family. I have never been this impressed with the service level in my life. This mans level of professionalism and courtesy was above and beyond anything i would have ever expected. I will now drive from the woodlands to downtown to specifically go to this dealerships as a result of service and car from these two gentleman. I would give 5+ stars if I could. #Robertistheman Dr. Hancock More