Advantage BMW Midtown

The prices for the parts are astronomical compared to what you can find at BMW Northwest tacoma Washington (A Dealership). You can literally buy the parts cheaper from there and ship them to yourself the what you can find at BMW Northwest tacoma Washington (A Dealership). You can literally buy the parts cheaper from there and ship them to yourself then you can get from the dealership itself hear it at Midtown Houston. Truly unbelievable! We had called to get a check engine light service and we book the apt the day that our service agreement had expired and they still wouldn't take care of it. I ended up calling BMW North America and they defaulted to Advantage BMW Midtowns' decision on the parts that were needed to be replaced would not be covered under warranty. So basically a bunch of pointing fingers at each other under the same brand umbrella of BMW. A battery I can understand that's not covered by warranty, but I'm sorry the EVAP valve should be covered under warranty. Truly insane! My faith in BMW has been shattered the German Ingenuity that I once knew is no longer. And that's saying a lot coming from a Persian. Please stand by, the saga continues... This is how people lose trust in brands. SO, I spoke to Jennifer who is a Claim rep for BMW North America. I tried to make a claim in order to extend the warranty, because we made the APT for the check engine light the exact day it expired. I was reassured that this will be taken care of by not just Jennifer, but another (persian guy) (forgot his name) rep that I started the claim with. So I felt like I would be in good hands. A week and half goes by and I get a message that the claim was denied. I call Jennifer to ask why and she tells me we defer to the dealership's servers department for their reason to decline the warranty repair. She was told by someone at the service department that the evap valve that mind you turned out to be a air sensor, but because of the incorrect part naming convention combined with part numbers is listed as valve and not sensor would not be covered by the warranty anyway if the car was still under warranty. SO, we decided to go ahead and just make the repairs and just pay. What started out as $1200-1300 magically turned into a $970. They vaguely cited a recall repair a wheel repair and a software update that they did for free. After some investigation I found that Tacoma Washington list cheaper prices for their parts a BMW dealership further away from a major port then Houston gets cheaper parts in Houston according to this BMW dealership Midtown. I call BS!!! I asked to speak to a floor manager mind you this guy already came up confrontational with a stick up his butt. So I returned his actions with the same type of reaction. I asked him about what was said to the claim rep Jennifer. He started off by denying that anybody had spoken to her. I replied by saying that somebody said something to her from this department. And I've repeated what she told me. And I asked him so the official stance of this service department is that that part is not under warranty even if the car was still under warranty. He responds to me know that part would be under warranty. But the reason he cited for denying the claim is because of out of date warranty. The same day that the warranty expired the appointment was made for the check engine light and if that's the reason not a technicality of part, but rather a date. Mind you BMW North America said that unless it was at the cause of operator error like a wreck this should not be a problem to extend the warranty to get this part covered. So they are pointing fingers at each other and saying this is the reason why we are not going to cover it. As a child I used to love the 1980 BMW M3...from here on out I don't look at those cars the same ever again. They look like cheap Iranian made Pride vehicles to me now. More

I am very happy with my experience with the dealership, it was easy to contact them and they offered me a decent deal. I got the car it was easy to contact them and they offered me a decent deal. I got the car More

This is my 3rd BMW I’ve bought from Advantage BMW midtown. I love them and customer service you get . They know what you want and 100% go out to get it ! midtown. I love them and customer service you get . They know what you want and 100% go out to get it ! More

I’ve been here twice now, and both times were the best, least problematic, easiest experiences. They make it effortless, and Barry is genuinely fun to work with and be around. I know I probably sound r least problematic, easiest experiences. They make it effortless, and Barry is genuinely fun to work with and be around. I know I probably sound ridiculous or like a commercial haha, but after have dealt with Ford and Honda service centers, and then your name brand and local repair shops, this is just a different ballgame to me. The stigma of not taking your call to a dealer because they charge more or are more of hassle is absolutely not true here. They do more than needed to help you out, and tell you that you own a BMW so you deserve it =) Go! More

We just bought our 2nd car from Advantage. They were great to deal with. They gave us a great price on our trade-in and the car purchased was awesome...better than expected! They were great to deal with. They gave us a great price on our trade-in and the car purchased was awesome...better than expected! More

They always have my best interest in mind. My Service Advisor, Jonathan Mendoza, is patient and takes time to explain things. He keeps me informed and ensures I get quality service. The custom My Service Advisor, Jonathan Mendoza, is patient and takes time to explain things. He keeps me informed and ensures I get quality service. The customer service is outstanding! More

Dealer ship is close by, convenient, clean and has a friendly staff thanks Brandon Valdez friendly staff thanks Brandon Valdez More

While I was able to quickly get an appointment and was well communicated to about car condition, things then turned for the worse. After I was told my car was ready for pick up, I was told an Uber would b well communicated to about car condition, things then turned for the worse. After I was told my car was ready for pick up, I was told an Uber would be ordered to pick me up and bringing me to the dealership. After 45mins no car had arrived, and I was then told a “valet” was then being sent. I learned from the valet that is what they always due for inside the loop rides. I would have no issue waiting but the communication regarding pick-up was horrible and resulted in 1.5 hours of work meetings I had to miss because I believed a a ride was promptly arriving. Sending an Uber is generally a <10min wait vs. the hour I waited for the “not so” courtesy vehicle to drive the 1.5miles from the dealership ship to my house. Oil change - check Recall -check Communication = lacking More

The entire review is for the good service from the service centers new advisor Johnnathan Mendoza. His experience in the shop has equipment him for his current role as service advisor. He was knowledg service centers new advisor Johnnathan Mendoza. His experience in the shop has equipment him for his current role as service advisor. He was knowledgeable and easily put into context the service report giving importance to the most critical items found. Additionally the video report from the shop was a great bonus. I am very grateful for the issues BMW found during their car inspection. More