Advantage BMW Midtown

Always a smooth process when I come to Advantage Bmw Midtown service department. Great communication and honesty is hard to come by these days. Midtown service department. Great communication and honesty is hard to come by these days. More

The technical service was very slow, almost three days, no loaner and communication was not clear. On top of that things that were requested to be fixed, they where not fixed. no loaner and communication was not clear. On top of that things that were requested to be fixed, they where not fixed. More

The service was excellent. I told them what I specifically want and they honored my request. Enjoyed the gift after the purchase. Finance department did not pressure me to pu I told them what I specifically want and they honored my request. Enjoyed the gift after the purchase. Finance department did not pressure me to purchase something I did not want. Plan to buy again in three more years. More

Great vehicle inventory to choose from! My salesperson Ben took the time to answer any questions I had. There was no pressure to purchase and the closing transaction was fair and efficient. My salesperson Ben took the time to answer any questions I had. There was no pressure to purchase and the closing transaction was fair and efficient. The only downside was waiting a day and a half for my car to get detailed and handed over to me. All of my disappointment went out the window when I saw my ride shining bright like a diamond. Definitely worth the wait! More

I love Advantage BMW! They always take care of my vehicle and have the best customer service My service advisor Brandon is always amazing! They always take care of my vehicle and have the best customer service My service advisor Brandon is always amazing! More

I was extremely disappointed with the process that had taken place. I had applied for one vehicle and approved. However, the sales manager allowed the vehicle to be test driven and sold after receiving taken place. I had applied for one vehicle and approved. However, the sales manager allowed the vehicle to be test driven and sold after receiving my letter of guarantee four hours earlier.I’m thinking I would be driving off in my new vehicle after speaking with finance, but they were even confused at the sales managers’ decision. Extremely, unprofessional!!!! The only persons that tried were our salesman Chris to rectify the problem. I can’t say that I would recommend Advantage to anyone at this moment. My credit union expressed that they never experienced this before. I have purchased several vehicles and by far this was the absolute worst! The sales manager did not respond to emails even though he was expecting the notice from the credit union. He had all documents that would guarantee a sale. I had to settle for a car that was not my initial choice. If it weren’t for Chris, Advantage would not have made a sale!!!! Extremely unsatisfied!!!!! More

Raider was extremely efficient and professional with my cars needs ,he communicated throughout the entire service process . cars needs ,he communicated throughout the entire service process . More

Back in October 2022, my car was due for service. I made the appointment and took the car in. The service guy said 2 hours. The car is new and this was the first service for the car. So the service t I made the appointment and took the car in. The service guy said 2 hours. The car is new and this was the first service for the car. So the service took 4 hours which is ridiculous. I was offered a free detailing due to the extended wait time. During the detailing service it appears that someone pulled the front driver's side mat out of the floor which left a hole in the floor board. These mats are custom made for my car by Weathertech and the hardware used to secure the mat no longer works because the hole in the floorboard is so large that everything we try will not stay in place. I have been going back and forth with the service department and Kevin, the sales person, to no avail. I had to make my own calls to Weathertech to try to find a solution. Recently, I have been e-mailing the general manager, Stephen Prather. He refuses to call me or e-mail me back despite this being an issue he owns. I like my car, but right now it is difficult to drive because the mat keeps slipping around on the floor board. My husband is looking for a new vehicle. it won't be from Advantage BMW! It is interesting that all of the reviews on their website are 5 stars. Not so much on Yelp. More

I bought my car from these guys (at a pretty large overprice but I really wanted the top of the line largest SUV BMW makes) a few miles out of the sales floor a lot of messages are displaying, took th overprice but I really wanted the top of the line largest SUV BMW makes) a few miles out of the sales floor a lot of messages are displaying, took them two weeks to have an open spot for me, and after a few mails asking me to confirm, the day of my appointment they text me letting me know the loaner won’t be available, still I took the car since It’s been parked for over a week since it’s annoying to have the messages popping up, long story short they call me a few hours later to let me know I have to get the car since it will take to long to know what the actual problem is and it will be expensive, worst service ever, after paying six figures for a car one would think they would try to keep your business but not only they don’t, they actually treat you terribly More

The prices for the parts are astronomical compared to what you can find at BMW Northwest tacoma Washington (A Dealership). You can literally buy the parts cheaper from there and ship them to yourself the what you can find at BMW Northwest tacoma Washington (A Dealership). You can literally buy the parts cheaper from there and ship them to yourself then you can get from the dealership itself hear it at Midtown Houston. Truly unbelievable! We had called to get a check engine light service and we book the apt the day that our service agreement had expired and they still wouldn't take care of it. I ended up calling BMW North America and they defaulted to Advantage BMW Midtowns' decision on the parts that were needed to be replaced would not be covered under warranty. So basically a bunch of pointing fingers at each other under the same brand umbrella of BMW. A battery I can understand that's not covered by warranty, but I'm sorry the EVAP valve should be covered under warranty. Truly insane! My faith in BMW has been shattered the German Ingenuity that I once knew is no longer. And that's saying a lot coming from a Persian. Please stand by, the saga continues... This is how people lose trust in brands. SO, I spoke to Jennifer who is a Claim rep for BMW North America. I tried to make a claim in order to extend the warranty, because we made the APT for the check engine light the exact day it expired. I was reassured that this will be taken care of by not just Jennifer, but another (persian guy) (forgot his name) rep that I started the claim with. So I felt like I would be in good hands. A week and half goes by and I get a message that the claim was denied. I call Jennifer to ask why and she tells me we defer to the dealership's servers department for their reason to decline the warranty repair. She was told by someone at the service department that the evap valve that mind you turned out to be a air sensor, but because of the incorrect part naming convention combined with part numbers is listed as valve and not sensor would not be covered by the warranty anyway if the car was still under warranty. SO, we decided to go ahead and just make the repairs and just pay. What started out as $1200-1300 magically turned into a $970. They vaguely cited a recall repair a wheel repair and a software update that they did for free. After some investigation I found that Tacoma Washington list cheaper prices for their parts a BMW dealership further away from a major port then Houston gets cheaper parts in Houston according to this BMW dealership Midtown. I call BS!!! I asked to speak to a floor manager mind you this guy already came up confrontational with a stick up his butt. So I returned his actions with the same type of reaction. I asked him about what was said to the claim rep Jennifer. He started off by denying that anybody had spoken to her. I replied by saying that somebody said something to her from this department. And I've repeated what she told me. And I asked him so the official stance of this service department is that that part is not under warranty even if the car was still under warranty. He responds to me know that part would be under warranty. But the reason he cited for denying the claim is because of out of date warranty. The same day that the warranty expired the appointment was made for the check engine light and if that's the reason not a technicality of part, but rather a date. Mind you BMW North America said that unless it was at the cause of operator error like a wreck this should not be a problem to extend the warranty to get this part covered. So they are pointing fingers at each other and saying this is the reason why we are not going to cover it. As a child I used to love the 1980 BMW M3...from here on out I don't look at those cars the same ever again. They look like cheap Iranian made Pride vehicles to me now. More