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Advantage BMW Midtown
Houston, TX
759 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 759 reviews
August 30, 2023
Effective communication with customers by service advisors (Richard Martinez) before the job was completed but need better management oversight on service advisors such as-firing or quitting the job advisors (Richard Martinez) before the job was completed but need better management oversight on service advisors such as-firing or quitting the job while the customer is still waiting to PU the car as promised - I waited 3 hrs to find out what’s going on. Good leadership would have transferred the fired advisor tasks to another advisor, so the customer doesn’t wait 3 hrs of his time wondering what’s going on. More
by Kaz
Employees Worked With
Richard Martinez ( quit / fired?)
August 25, 2023
Great service with innovative communication, which is greatly appreciated. Their customer service has been unmatched. Elias and Matthew helped me today. They were professional, had great communication an greatly appreciated. Their customer service has been unmatched. Elias and Matthew helped me today. They were professional, had great communication and assisted me in a timely matter. I am pleased that customer service needs are a top priority at Midtown BMW. More
by BOWENS
Employees Worked With
Elias
August 23, 2023
Alejandro was very helpful in servicing my vehicle. They also have a vehicle delivery service which made it convenient for us instead of having to go pick up the car. Great dealership overall. They also have a vehicle delivery service which made it convenient for us instead of having to go pick up the car. Great dealership overall. More
by Ulises
Employees Worked With
Alejandro Aguirre
August 11, 2023
Very helpful service. Never had a bad experience dealing with anyone at this dealership. I recommend to anyone wanting a BMW. Never had a bad experience dealing with anyone at this dealership. I recommend to anyone wanting a BMW. More
by Jorge.zamora1974
Employees Worked With
Alejandro Aguirre
August 11, 2023
The dealership found the problem with a tire that had a knot on it . They check it out and found that the car was out of alignment .That extra effort save me in the long run . Thanks BMW knot on it . They check it out and found that the car was out of alignment .That extra effort save me in the long run . Thanks BMW More
by Arthur Tillis
Employees Worked With
Barry Thomas, Mohammad Hamadneh, Justin McGaughey, Garrett Burleson
August 10, 2023
My experience was not pleasant outside of the sales associate that helped me find my car. Although he was helpful, the financial process was a little hectic and I felt like the financial manager that w associate that helped me find my car. Although he was helpful, the financial process was a little hectic and I felt like the financial manager that was assigned to me was rude and rushing to make the purchase complete. I've only had this car for 3 months and have had a bad experience with the brakes and battery issues although I purchased it as a "certified pre-owned" car. The service department really needs to improve their customer service and stop trying to nickel and dime customers. I will not be bringing my car here for future service work or even purchase another BMW from this location. More
by E
Employees Worked With
Barry Thomas & Finance member - not listed on site anymore
