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Advantage BMW Midtown

Houston, TX

4.7
758 Reviews

1305 Gray St

Houston, TX

77002

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Showing 758 reviews

August 18, 2024

The email ad is impressive, but the service falls short. Service Consultant Eduardo Bendeck refused to honor the 10% discount for afternoon appointments after 1:00 PM. More

by Francishaq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eduardo Bendeck, Serv Consultant
Aug 19, 2024 -

Advantage BMW Midtown responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at solszewski@Advantagecars.com. I look forward to speaking with you. Sebastian Olszewski, General Manager

Aug 19, 2024 -

Francishaq responded

Thank you for your prompt response. Could you please elaborate on the specific fixes you can implement? No need to call, please. Prof. Francis

August 17, 2024

Barry Thomas from the Service Dept. is always professional, knowledgeable and ready to assist. He is my goto POC! The service is always completed within the given timeframe, well done a More

by robjermano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Thomas
Aug 18, 2024 -

Advantage BMW Midtown responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Advantage BMW Midtown! We are always more than happy to assist you if anything else comes up. Take care!

August 17, 2024

Collin was fabulous. Extremely helpful and kind. Great event today. I appreciate the fact that Advantage does this for their customers, More

by vegasmish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
Aug 18, 2024 -

Advantage BMW Midtown responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Advantage BMW Midtown! We look forward to your next visit! Take care!

August 14, 2024

Every time I have my car serviced here the customer service is always fantastic! Ana treated us so well today … so happy with everyone and my car is snappy again! 🙌🏼thank you! More

by Tamara Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Mejia
Aug 16, 2024 -

Advantage BMW Midtown responded

Hi Tamara, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 14, 2024

I am very pleased with the service I received from this dealership. My service advisor communicated with me throughout the whole process. My car was fixed right and returned to me clean and road ready! I h More

by Cynthia Escareno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant
Aug 16, 2024 -

Advantage BMW Midtown responded

Hi Cynthia, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 14, 2024

The salesman Sergio was very helpful and patient. The place has plenty to choose from. More

by Jlopez656
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammad Hamadneh, Justin McGaughey, Garrett Burleson, Sebastian Olszewski
Aug 16, 2024 -

Advantage BMW Midtown responded

Hello, we're happy you found our staff to be so supportive during your experience here at Advantage BMW Midtown. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 13, 2024

I have once again been delighted with the quality, efficiency, and knowhow of technical service provided by the Advantage BMW service technician who repaired and maintained my vehicle. In addition, I More

by GREENMODERN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kommany
Aug 16, 2024 -

Advantage BMW Midtown responded

Hi, we're happy you found Kevin to be so supportive during your experience here at Advantage BMW Midtown. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 12, 2024

Excellent service provided today at Advantage BMW downtown Houston. I had the 60K mile service and brakes all the way around for an M3. Collin Eaddy was my Service Consultant and provided excellent s More

by Dr. Terrell Rogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Eaddy
Aug 16, 2024 -

Advantage BMW Midtown responded

Hi, we're happy you found Collin Eaddy to be so supportive during your experience here at Advantage BMW Midtown. Feel free to reach out to us if you need anything. Have a wonderful day.

August 09, 2024

The people at this dealership are very helpful and polite. Thanks to them I was able to make a very important meeting because they repaired my vehicle very quickly and delivered it to me. I highly r More

by mail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lourdes
Aug 11, 2024 -

Advantage BMW Midtown responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

August 07, 2024

Barry is amazing! Clear communication and timing of updates related to my vehicle. Great location all around More

by monique0623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry
Aug 09, 2024 -

Advantage BMW Midtown responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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