Acura of Westchester - Service Center

Awesome service. Sal answered all my questions and explained what I didn’t understand. He was able to advised me and made accommodations that I needed. My experience was amazing and I’ll definitely be explained what I didn’t understand. He was able to advised me and made accommodations that I needed. My experience was amazing and I’ll definitely be using Acura Of Westchester in the future. Thank you Sal. More

The service manager Elizabeth went out of her way to take care of my daughter and her car. She kept me well informed of what was going on with the car even throughout her very busy day. Acura went above and care of my daughter and her car. She kept me well informed of what was going on with the car even throughout her very busy day. Acura went above and beyond to make sure I was satisfied with the repairs on my daughters car. They made sure my daughter has a safe car to drive and that is the most important thing for a mother to know. I highly recommend the service department at Acura for your future service needs. More

I've been going to this Acura dealer for a few years and they are excellent! Everyone is always so nice and friendly, especially the manager Elizabeth. They always work around my schedule and are very accom they are excellent! Everyone is always so nice and friendly, especially the manager Elizabeth. They always work around my schedule and are very accommodating. Elizabeth does not take advantage of me and I trust when she says my car needs a part or repair. Highly recommend this location! More

Courtney thank you for being so efficient and accommodating! You’re response time and honesty is greatly appreciated. Your work ethics definitely made me want to stay with Acura after Sal’s lack accommodating! You’re response time and honesty is greatly appreciated. Your work ethics definitely made me want to stay with Acura after Sal’s lack of customer service. THANK YOU! You’re the best! More

I deeply regret coming to AOW to get A2 service done on my Acura TL. After paying $200+ for maintenance, I went to leave and realized that I didn't receive a complimentary car wash as I did my last visit. my Acura TL. After paying $200+ for maintenance, I went to leave and realized that I didn't receive a complimentary car wash as I did my last visit. I brought it to my advisor's attention and after a second go, my car still wasn't cleaned up to par (Strike 1). It was already running, so I leave and later realize that I didn't get new bolts around the engine air filter after requesting them in the notes when I made my appointment. Whoever worked on my car saw it was being held in place with 1 good screw and didn't bother to replace the broken ones. I also noticed that my key fobs no longer locked/unlocked my car. The light in my glove box was no longer working either (Strike 2). So I reach out to my advisor with my issues and I come back the next day to get everything the way it was supposed to be. I was told it would cost $80 to reprogram my keys and another $25 for the glove box light bulb. I was appalled that I was being asked to pay for issues AOW caused me after servicing my vehicle the day before. I ended up paying $30 for the bolts, which should've been included in the $129 filter replacement fee I paid the day before. (Strike 3) I'm not sure if I was treated poorly because my car isn't the newest or if spending $200+ at a dealer isn't that big of a deal, but working on my car, causing issues, not taking accountability, and then trying to charge me extra to fix your mistakes is disrespectful. Therefore, I will not be returning to AOW for any type of service ever again. More

Briana should be commended for her wonderful ability to simplify and complete the lease process with total expertise. This is my third lease with her and each time she has gone above and beyond to make eac simplify and complete the lease process with total expertise. This is my third lease with her and each time she has gone above and beyond to make each step effortless. More

I want to start off by saying this is the best Acura dealership out there. Thank you for the great service you recently provided for me.. You listened to my concerns and you made sure they found the i dealership out there. Thank you for the great service you recently provided for me.. You listened to my concerns and you made sure they found the issue and a took care of the problem in a timely manner. You Rock Sal! Thanks again. More

Great Service Thank you for the great service you recently provided at Acura of Westchester. You listened to my concerns and communicated with me throughout the pro Thank you for the great service you recently provided at Acura of Westchester. You listened to my concerns and communicated with me throughout the process. I appreciate you and everything you and the team there do. See you next time! More

Out of this world service Originally I went to the service department for extensive repairs that were more than I could imagine or afford. I Spoke to Michelle (service departme Originally I went to the service department for extensive repairs that were more than I could imagine or afford. I Spoke to Michelle (service department) who guaranteed me that everything would be ok with the help of Matt (sales department) who went above and beyond to assist me. Both gave exceptional customer service and made me feel like family. I left there knowing that I made the right decision for the new year. Now I’m driving my brand new 2020 Acura ILX. Thanks again Michelle & Matt for making this purchase so easy for me. More

Defective certified car and unable to diagnose and fix issue I bought certified preowned 2010 Acura TL from this dealership in 7/2018 but car has been giving problems couple of days after being purchased from t I bought certified preowned 2010 Acura TL from this dealership in 7/2018 but car has been giving problems couple of days after being purchased from this dealership. The car has been back to them multiple times without resolution of the original problem of the alarm going on randomly while car is parked in the drive way. Recently I spent additional 4 K on this car to get this alarming issue resolved but problem recurred anad was taken back to this dealership service center again in November. After keeping car for few days I was reassured that it problem will not recur but again this car started to alarm last night at 1145 PM waking me up and my neighbors. I have emailed dealership owner, Kenny Hicks on 10/21 about this issue but I have not received any response yet. I feel very frustrated with this dealership since they are not able to diagnose the problem besides multiple visits to their service center and after spending additional 4K in October 2019. Please help me to resolve this issue. It is so inconvenient to wake up at 3-4 AM by this car alarm to stop it from waking up our neighbors. Otherwise I may end up reporting this to BBB or IG office. Thanks, Naheed Ansari MD More