Acura of Valley Stream

I would never recommend this dealership to anyone. Just like the reviewer below we had some warranty work done with replacing the rack and pinion and when my husband picks up the car after 1.5 weeks he hea like the reviewer below we had some warranty work done with replacing the rack and pinion and when my husband picks up the car after 1.5 weeks he hears a thumping noise in the car when he hits the brakes. Don't understand what happened but Norm claims that it wasn't his fault I don't understand whose at fault but we bought this car only 1 year ago and I have spent over 3k$ on this car not fair! More

I have purchased a lot of cars and I have to say this was probably my all time best experience. Steve was always nice, upfront, realistic, honest, and friendly. He was always attentive to my needs. I probabl probably my all time best experience. Steve was always nice, upfront, realistic, honest, and friendly. He was always attentive to my needs. I probably bothered him with tons of emails and he responded to everyone promptly. He really made it a good experience and he is a straight shooter and will tell you like it is. He doesn't sugar coat it. He didn't spend a lot of time when I took delivery of the car but I was in a rush and I was going to figure it out on my own, but he did say to come back whenever and he would walk me through everything. Don't be discouraged because of the dealerships appearance. I could care less if you have marble floors fancy chairs etc. I'm there to buy a car not to take pictures for a decor magazine. I don't know if they plan on moving or renovating but I could really care less. On the other hand their service department is brand new and honestly you'll be spending more time in service over the life of your vehicle than you will be in sales. The Service department staff is extremely nice and friendly. They give accurate prices etc and always return your cars. The GM i forget his name is a really nice guy. My only gripe about service is if you want a loaner you have to request it when you make an appointment and usually those appointments are 3 weeks from the time you call for one as opposed to making an appointment without a loaner and getting an appointment that same week or the next week. All in all this is an excellent dealership and I would buy from them again. More

I would highly recommend this dealer. Steve was a pleasure to deal with. Honest pricing. Everything that was promised at time of sale was honored. This is my second Acura and I will def recommend thi pleasure to deal with. Honest pricing. Everything that was promised at time of sale was honored. This is my second Acura and I will def recommend this dealer to my family and friends. At time of delivery Steve went over the entire car, and spent a decent amount of time with me, going over all of the accessories More

Buying my Acura from STEVE VERGA was an AMAZING experience. His professionalism is balanced by his friendliness and grace. The Service department however has continued to make my life considerabl experience. His professionalism is balanced by his friendliness and grace. The Service department however has continued to make my life considerably difficult since the beginning. A) They up-sell EVERYTHING. It has gotten to the point of a running joke between me and my friends who go there secondary to the warranty coverage. We have had our cars checked out for specific issues prior to arriving at the Valley Stream service department only to have Acura add on a half-dozen "needed" services each time. I'm sure this commonplace for all dealerships...but that doesn't make it any less frustrating. B) They incorrectly installed the rack and pinion (under warranty) which ruined my steering and handling. Granted, i didn't bring it back them when i started having steering issues as i don't trust them...so i am partially at fault for dragging the issue on. C) After correcting issue 'B'.....without admitting fault of course....they incorrectly performed a wheel alignment which was blatantly off by their own computer's specs. When i questioned it, Ivan gave me a bogus answer that was ridiculous enough to get two unrelated customers laughing simultaneously. I insisted that the alignment be perfected...and it was...after arguing with them. What was "impossible" became possible with a little focus and diligence. D) After correcting 'C', they addressed my Navigation issues which were straightforward: it worked fine once it initiated, but there was a delay in booting up. I asked them to "CHECK IT OUT." I did not consent to a repair. I was not informed of the risks/benefits/alternatives to the request. After they evaluated it, the entire Navigation system is now non-functional...along with my clock and audio controls. Had i known that they were going to assassinate the entire system....or had i known that there was a risk of such...i would have simply dealt with the delay. I believe they intentionally sabotaged the system assuming my after-market warranty program would replace it....they did not. After the fact, they want $4,500 to replace the system.....a system that was functional when i brought it to them. I hope i can get some justice within the legal system over the next few months....because unfortunately ethics alone is not enough to drive this Service department. J.C More

This dealer provided the best seamless purchase I have had in many years of car purchases. Good price and fair trade in value. No nonsense, quick honest responses. The purchase transaction took ten min had in many years of car purchases. Good price and fair trade in value. No nonsense, quick honest responses. The purchase transaction took ten minutes including the obligatory visit to the business office. Steve took a lot of time on delivery to explain many details of the vehicle I purchased. I would definitely recommend Acura of Valley Stream. More

THE REVIEW FROM NOTANYMORE BELOW ON MAY 6TH IS COMPLETELY FALSE!!!!! I HAVE KNOWN STEVE FOR MANY YEARS AND HAVE PURCHASED & LEASE NUMEROUS ACURA'S FROM HIM.I HAVE ALSO RECOMMENDED COUNTLESS CLIENTS WHO LOVE FALSE!!!!! I HAVE KNOWN STEVE FOR MANY YEARS AND HAVE PURCHASED & LEASE NUMEROUS ACURA'S FROM HIM.I HAVE ALSO RECOMMENDED COUNTLESS CLIENTS WHO LOVE DOING BUSINESS WITH STEVE. HE IS ONE OF THE MOST PROFESSIONAL, HONEST SALESPEOPLE I HAVE EVER MET!!! More

Steve Verga is extremely rude and unprofessional. The people at this dealership are very deceptive, definitely not to be trusted. They give you a quote and then change the price and details in the contr people at this dealership are very deceptive, definitely not to be trusted. They give you a quote and then change the price and details in the contract at delivery. In one instance when I pointed out that they had overcharged me, Steve denied it and gave me a bogus explanation for the charge. After I went home and reviewed the paperwork, I realized that his excuse did not make sense and called him on it. He told me he had to speak to the Finance guy and then I got a check in the mail without a follow up call or apology from anyone...guess they were upset that I caught them. This is just one of the nightmares I had to deal with at this dealership, it would take forever to go through my entire story of schemes that Steve and his team ran on me. I definitely wouldn't recommend this dealer, they are big time scam artists!!! More

And they say that buying a car is a headache! Not through this courteous dealership headed by their sales manager, Steve Verga. The entire process was painless and problem free. From inception through the ac this courteous dealership headed by their sales manager, Steve Verga. The entire process was painless and problem free. From inception through the actual pick up of the vehicle, Steve was a true professional. Hats off to him and the dealership from pricing to the time spent going over the details of using the technology within the car. A clear cut above the rest! More

They dont really care about their customers, is a true assessment of this dealership. It has been 3 weeks since I bought a car from them. The full paperwork has not arrived. There has been no courtsey ca assessment of this dealership. It has been 3 weeks since I bought a car from them. The full paperwork has not arrived. There has been no courtsey call to followup how vehicle is driving. Now acura wants me rate this dealership on their paperwork process and customer care...what do you think I am going to give...#1 as above More

I have purchased 4 Acura’s from Steve Verga he was a salesman at the old facility on Merrick. (I convinced my fiancé to trade his Mercedes and go for an Acura!) My salesman has always been Steve since 1 salesman at the old facility on Merrick. (I convinced my fiancé to trade his Mercedes and go for an Acura!) My salesman has always been Steve since 1998. I have always trusted his word. People tell me I shouldn't be so trusting so I decided to go to Rally to see if what they said was much different from Steve. They initially gave me a price higher than Steve for the RDX and the trade-in lower than Steve's. When I was ready to leave the Manager came over and gave me a figure $300 less that Steve's quote if I bought it there. I never mentioned Steve or going to VS Acura. However by my address they knew I lived in VS and made some really horrible comments about VS Acura. The salesman went as far as to say they probably wouldn't make it. Meaning the dealership would go bankrupt. He made references about VS not caring about their customers and that is why their facility looks like crap. Their negative comments and verbal attacks made me step back. My fiancé was very turned off by their comments. I walked out and called Steve. He NEVER said one bad thing about Rally. He matched their price and I bought my car from Steve. I have never met a better salesman than Steve. The other salespersons there are nice but lack Steve's finesse and etiquette. They make comments that I feel are inappropriate at times. The purpose of this letter is to tell you about how valuable I think Steve is to your dealership and how Rally could learn a thing or 2 from VS. You don't need to speak bad about another dealer you both sell Acura. Your VS facility is really bad and you should consider moving or renovating. The facility has heating issues, AC issues, and the place looks run down. I hope VS Acura is around for a long time because I can’t imagine getting a car from anyone else. More