Acura of Tempe

This dealership cares about your time and needs. We told them what we wanted and how much we could pay. They didn't keep trying to pressure us into another price or different options. Noy explained everythi them what we wanted and how much we could pay. They didn't keep trying to pressure us into another price or different options. Noy explained everything on the car and showed us how it works.If we ever buy another car it will be with Acura of Tempe. More

We have never had such a warm welcome and fast service in buying a new car. We knew how much money we could spend and everyone accepted the price never having to go back and forth like in most dealerships buying a new car. We knew how much money we could spend and everyone accepted the price never having to go back and forth like in most dealerships. Everyone was so great and would certainly recommend Accura of Tempe to others. We were truly impressed by everyone, especially Noy and Kim. Couldn't believe how informed we were of the entire organization. Your place is one of a kind. More

We were truly impressed the minute we walked in the door as everyone was so helpful and courteous the entire time we were there. Noy was great in explaining everything on the car, taking us for a test run as everyone was so helpful and courteous the entire time we were there. Noy was great in explaining everything on the car, taking us for a test run and making a fast sale knowing how much money we could spend. We loved how welcome everyone made us feel. It was a great buying experience as so different from other car dealers. More

Not sure I would recommend this dealership because I don't think they recognize customer loyalty. I recently went in for an oil change and I forgot the coupon they mailed me and they still charged me th don't think they recognize customer loyalty. I recently went in for an oil change and I forgot the coupon they mailed me and they still charged me the full price. I have been a loyal customer of there's for well over 7 yrs and that mistreatment is unacceptable, as I believe the money I have spent over the years is worth a lot more to them then a $40 oil change. Not sure if I will ever return. More

I have been getting my 2008 Acura TSX serviced from this dealership for more than 1 year. Abel has provided us exceptional service since day 1. He is very friendly and professional at the same time. He def dealership for more than 1 year. Abel has provided us exceptional service since day 1. He is very friendly and professional at the same time. He definitely stands out of the crowd and goes a long way to make the customer happy. More

Pleased with the work, including the headlights, but was a little longer wait than expected. Always enjoy waiting in your waiting room though. Would you consider a couple of computers for customers to use a little longer wait than expected. Always enjoy waiting in your waiting room though. Would you consider a couple of computers for customers to use while waiting? Thank you for the use of the loaner RDX. More

Abel Talbo is Customer service. I have never been disappointed with his professionalism, courtesy and integrity. Abel is always up front about the cost, timeline and issues that need to be addressed disappointed with his professionalism, courtesy and integrity. Abel is always up front about the cost, timeline and issues that need to be addressed. I can always count on Abel and Acura of Tempe for all my customer service. Regards, Henry Uyeda More

This is the second time I've purchased a car from Acura of Tempe. The first time was to buy a new RSX Type S, which I loved driving almost as much as I loved buying it from Acura of Tempe. Tim and Bud to of Tempe. The first time was to buy a new RSX Type S, which I loved driving almost as much as I loved buying it from Acura of Tempe. Tim and Bud took such amazing care of me not only during the buying process, but own to every single detail until I drove it off the lot. Seriously, they think of everything to make the process as easy and enjoyable as possible on the buyer. I couldn't have asked for more, and that's why they were the first team my wife and I reached out to when buying our latest car. This time, we wanted a used RDX, which they just happened to have available. As before, they walked us through the vehicle's history, their impressions and pros/cons of the car, and answered any questions we had. After showing us an incredible price, we decided to purchase the car from them. From there, signing the financial paperwork was a breeze. They walked us through all of the vehicle's features. And they assured us that we could come to them with any questions after we drove the car away. We will always recommend Acura of Tempe to our friends and family, and think you should utilize them next time you're in the market. More

This dealership outright committed fraud on a new car. They were neglegent with the application of window tinting by placing on "Arizona Legal", but what they didnt realize that the glass has tinting of i They were neglegent with the application of window tinting by placing on "Arizona Legal", but what they didnt realize that the glass has tinting of its own, which made it "Atrizona Illegal". The car didnt pass inspection and they refused to replace the tint. I WOULD NEVER WALK INTO THEIR SHOW ROOM AGAIN!!!!! More

I made a deal with their Internet manager, Doug Booth, on what was portrayed to be an immaculate low mileage (26000 original miles) 2003 Audi A4 station wagon. We are from Canada and would be flying in to Ph what was portrayed to be an immaculate low mileage (26000 original miles) 2003 Audi A4 station wagon. We are from Canada and would be flying in to Phoenix to pick up the vehicle and drive it home to Canada. The agreed price was higher than what I felt the car was truly worth, but I agreed to pay their price if they made certain that the car was fully up to date on maintenance and ready for a trouble free trip home. This was on a Tuesday. He promised the vehicle would be ready on "Thursday" as it was in their reconditioning shop. We booked a flight and headed to Phoenix on the Wednesday. While we were in the air Doug left a phone message saying there would be a delay in getting the car ready for Thursday as they had decided to order some interior panels that they felt needed to be replaced. I spoke to him on arrival at the airport and said I'd come over to the dealership on the Thursday morning to talk to them and to see the vehicle. On Thursday when we arrived at the dealership we sat down with Doug and talked, and he assured us that the shop would bring the car out to the front of the dealership for us to view momentarily. It took about an hour for them to actually show up with the vehicle. It was not the immaculate vehicle that we had been promised!! It had numerous small dents and dings, small tears in the interior, had not been properly detailed yet and was therefore quite dirty. Most disturbing though, was the fact that the cargo area had been converted for use as a service vehicle and had a plywood floor with some rather unusual electrical connections and devices protruding from the plywood. The glove box was also full of some type of aftermarket electronic devices that were built in and connected to the vehicle. Doug explained that the vehicle had been used by a ski lodge in northern Arizona to boost vehicles when needed at the ski resort, and that these interior parts that were on order were the replacement parts to replace the missing items in that cargo area as well as some other interior items. We felt we had been purposely mislead by Doug who had intentionally not mentioned the fact that this vehicle was previously a service vehicle of some sort. However, we had already invested considerable time, money, and effort to get this far, so we agreed to test drive the unit. The engine response was sluggish and the air conditioning was not working properly. We talked with Doug and his sales manager, a fellow named Joel West, told them the vehicle was not what it had been portrayed as, and offered them less money than what had been originally agreed to. During the meeting with Joel they truth about the vehicle history emerged. It had been an Audi service vehicle, rigged up by Audi to respond to customers whose Audi's broke down out on the road. It had then been sold to a fellow in a ski resort who had kept it for a fairly short time period before trading it in at this Acura dealership. The scars on the paint on the roof were from the "emergency light bars" that had been installed by Audi and later removed. The extra electronics were for the Audi service technicians to be able to diagnose on the road what was wrong with the broken down vehicles. They refused to take my new lower offer, and I then suggested that I would still give them their asking price if they were to get the vehicle fixed up ready to go as quickly as possible and to get me a copy of a service order from Audi showing that the Audi technicians had checked the vehicle and that it was actually OK. Two days later, on the Saturday morning, we went over to check the car again and to finalize the deal. The vehicle drove well on this second drive, the air conditioning now worked well, it had been cleaned up significantly, all of the add-on electrical components had been removed, and I said I was happy and that we could write up the deal. They then advised me that the price of the vehicle had now gone up as it had cost them more than anticipated to get the vehicle fixed up over at the Audi dealership, and that they were passing that cost on to me. I pointed out that the vehicle had been portrayed as being in good condition, and that obviously that was not the case, and that if they had made a bad deal on the car it was not my fault and should not be any additional cost to me. They refused to sell me the vehicle at the agreed price. My guess is that they felt that I was so far into this deal with time and costs and that I was now running behind schedule for my return trip to Canada, and that I couldn't do anything except pay them the new higher price that they now demanded. I believe it to be a scam and that they were simply trying to pry extra money our of my pocket to make additional profit for themselves. In my opinion these guys are sleazy used car salesmen, and if you are thinking of dealing with them, think again!! My suggestion is to head the opposite direction as quickly as possible. Jack Horan Edmonton, Alberta, Canada More