Acura of Tempe

Joel and Robert were true professionals; no games, no gimmicks, men of their word. Would highly recommend them and the dealership to any new buyers. Far superior to Scottsdale Acura's somnolent sales sta gimmicks, men of their word. Would highly recommend them and the dealership to any new buyers. Far superior to Scottsdale Acura's somnolent sales staff in every way. More

Why? friendly non pressure pleasure to work with awesome personality GREAT Startes with internet ad text, quick response, we met did not agree on price, Follow up next day (Sunday Great Deal) Rob w personality GREAT Startes with internet ad text, quick response, we met did not agree on price, Follow up next day (Sunday Great Deal) Rob was fantastic Chelsea did a super job to help when Rob was busy. Virgina was equally knowledgeable professional ***** 5 stars to the team thank-you More

The dealership and especially Rob Defenderfer were absolutely a joy on work with. Who can say that about a car buying experience? I can! I have NEVER had an easier purchase in my life. Everything from absolutely a joy on work with. Who can say that about a car buying experience? I can! I have NEVER had an easier purchase in my life. Everything from the browsing vehicles, to test driving, to negotiation, to financing, to settling into my new car, was nothing but pleasant and welcoming. North Scottsdale folks: drive to Acura of Tempe and ask for Rob. You WON'T be disappointed! More

So I gave this dealership another shot, this time I was hoping to finally talk to someone who can see through the deal without dropping the ball. Boy did I have one of the smoothest transactions i've ever hoping to finally talk to someone who can see through the deal without dropping the ball. Boy did I have one of the smoothest transactions i've ever had with Patrick (Aigner) and Joel. Patrick showed me the car I was looking for, went for a test drive, patiently listened to my nit picky whining. Satisfied with the vehicle's performance, we sat down and crunched numbers. The figure on my trade was within my expectation, so no issues there ( as opposed to the last time with the other guy who was treating me like I should agree to everything he says and sounded like he had to be somewhere but there). Anyway, we closed the deal in a very smooth manner (again, kudos to Patrick. I can be very egotistic in negotiations, but I never felt the need to put on that hat on this purchase). He skillfully knows which customer buttons to avoid pushing. Very professional! So my wife and I are now proud owners of a 2012 Acura TL tech with only 9K miles on it (Black on parchment, very nice!). The car reminded us why we loved our '05 TL so much that I felt bad parting with it a few years back. This car drives like a dream! I can't believe the connection it makes with the driver. I cannot even describe how nice the handling is. Plenty of power when you need it and very comfortable seat with unmatched technology at the price point! You gotta pay obscene amounts of cash to get this from overrated beemers. For value, reliability and performance, no other luxury brand can match an Acura!!! (This is our 5th Acura, and so far so good!!!). More

We shopped around for several days until deciding on an Acura MDX. After a quick internet search, we were fortunate enough to end up working with Rob Defenderfer at Acura of Tempe. Rob was informative, Acura MDX. After a quick internet search, we were fortunate enough to end up working with Rob Defenderfer at Acura of Tempe. Rob was informative, patient and very helpful, but most importantly he was not pushy. He very transparent in the pricing, financing and warranties and was able to negotiate us a fair price for the MDX. If you are looking for an laid back, pleasurable Acura buying experience, I'd recommend asking for Rob. More

I had a very very pleasant buying experience with Jon Grace, Luis and Bob Banes on my 2013 RDX. Very professional, friendly, and just makes you feel respected as a buyer. They made me feel special and re Grace, Luis and Bob Banes on my 2013 RDX. Very professional, friendly, and just makes you feel respected as a buyer. They made me feel special and rewarded being a long time loyal Acura customer. I have owned an MDX, TL, RL, and RDX and just loves the value of this luxury brand. Kudos to Jon and Bob, and also Joel (helped me out with a minor post-purchase issue). Very professional group of folks. Dana Hornung in the Service Department is just PHENOMENAL to say the least. Now, as to why I did not give the perfect rating for this dealership... My wife and I just came out of the dealership tonight looking to buy a new 2013 TL tech for her (for her birthday). The only colors left in the lot were a white (ugh!) and a silver (more ugh!). Maybe it was the initial dismay with the color selection, but the car looked...bland. Handling and overall drivability is what you'd expect from a mid level Acura sedan, but just no... warm and fuzzy feel. Anyway, the big price drop on the outgoing 2013s were really attractive so we went ahead with the negotiations anyway. The sales associate Chelsea Scott was pretty new, but I gotta give it to her as she was doing her best even with the obvious lack of familiarity with the Acura line. However, a word of advice : your general sales manager, Steve Rotonda maybe good with specific aspects of the business, but he definitely should NOT BE ALLOWED to make contact face to face with customers. Let your guys do the talking while you stay in the shadows. Totally lacking the skills to inspire an already dismayed customer to buy. Do not show high horse attitude to your customers. There are ways to convey "It is what it is" and " cannot do that" to customers without making us feel like we stumbled in the wrong dealership and we ought to be in a low end car place instead. Do not lecture me about what I can and cannot afford. It is the bank's business not yours. I just bought a f#xx$n' 35 grand car from your dealership not a month ago id#%$t (you ought to check your records first). Next time, learn to show a bit of respect to the people making your paycheck possible! We were hoping to be back for a repeat business, but just walked out with a real bad taste in our mouths. Maybe it was our fault walking in there a day before Thanksgiving? (all the adults gone for the holiday and just kids left running around clueless???). More

Great staff. Down to earth. Easy and efficient to do business with. Easy access from Tucson and I10. Had the car and model we were looking for. business with. Easy access from Tucson and I10. Had the car and model we were looking for. More

The people are very friendly and helpful. We did have a long wait for an available finance person. Robert Defenderfer was great to work with and so were the other people at the dealership. Sorry I don't re long wait for an available finance person. Robert Defenderfer was great to work with and so were the other people at the dealership. Sorry I don't remember the names of the others. The snack bar helped pass some of the wait time. Thank you. More

Great dealership experience, they were quick and no nonsense. I will definitely recommend this dealership to friends and family. Tim was great to work with, superb customer service. nonsense. I will definitely recommend this dealership to friends and family. Tim was great to work with, superb customer service. More

Rob was a great help with us looking for a vehicle. His knowledge and expertise were shared with patience and thoroughness. We made several visits to the dealership and were always greeted with friendline knowledge and expertise were shared with patience and thoroughness. We made several visits to the dealership and were always greeted with friendliness and helpfulness. Also Rob keep in touch with us during the process and worked with our time schedule as we traveled to this dealership from out of town. More